Arceeesmama
Level 1 (6 points)

Q: I can't purchase / download apps because it says there's an issue with previous purchase. How can I fix this?

HHow do I fix this?

Posted on Apr 24, 2015 9:32 AM

by King_Penguin,Apple recommended
King_Penguin King_Penguin
Level 10 (132,157 points)
iTunes
A:

The 'problem with a previous purchase' message implies that iTunes wasn't able to collect the money for your last purchase - until that is paid you won't be able to download anything else from the store, including free items, updates to apps and redownloading past purchases.


You will have to enter payment details that are accepted by the iTunes validation, or (and if they are available in your country) redeem an iTunes gift card onto your account : Pay an unpaid balance in the iTunes Store - Apple Support

Posted on Apr 24, 2015 9:40 AM

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Arceeesmama

Q: I can't purchase / download apps because it says there's an issue with previous purchase. How can I fix this?

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  • Helpful answers

  • by Niel,

    Niel Niel Apr 24, 2015 9:40 AM in response to Arceeesmama
    Level 10 (311,446 points)
    Apr 24, 2015 9:40 AM in response to Arceeesmama

    Supply the iTunes Store with a credit card number or redeem an iTunes gift card large enough to pay for that item.

     

    (126661)

  • by King_Penguin,Apple recommended

    King_Penguin King_Penguin Apr 24, 2015 9:40 AM in response to Arceeesmama
    Level 10 (132,157 points)
    iTunes
    Apr 24, 2015 9:40 AM in response to Arceeesmama

    The 'problem with a previous purchase' message implies that iTunes wasn't able to collect the money for your last purchase - until that is paid you won't be able to download anything else from the store, including free items, updates to apps and redownloading past purchases.


    You will have to enter payment details that are accepted by the iTunes validation, or (and if they are available in your country) redeem an iTunes gift card onto your account : Pay an unpaid balance in the iTunes Store - Apple Support

  • by runtheday,

    runtheday runtheday May 14, 2016 7:21 AM in response to Niel
    Level 1 (4 points)
    May 14, 2016 7:21 AM in response to Niel

    I have 15 euros in my account but when I try to pay (says in red "Amount you owe: 0.00") it says "Your request is temp unable to be processed." Weird right? I think it's because I previously used Click&Buy. I don't have a creditcard and when it comes to payment options, there's not "none" button.

     

    I'm stuck. Can't download apps, not even when they're free.

  • by King_Penguin,

    King_Penguin King_Penguin May 15, 2016 12:06 AM in response to runtheday
    Level 10 (132,157 points)
    iTunes
    May 15, 2016 12:06 AM in response to runtheday
    I don't have a creditcard and when it comes to payment options, there's not "none" button.

    When are you looking for the 'none' option ? You won't get it when trying to download something.

  • by Smashhhittt123,

    Smashhhittt123 Smashhhittt123 May 29, 2016 5:30 AM in response to Arceeesmama
    Level 1 (8 points)
    iTunes
    May 29, 2016 5:30 AM in response to Arceeesmama

    I Have this problem, when i try to download a free app it said this, i have looked everywhere and cannot see any balance owed, i have not purchased anything, why do we have to put up with this, i cannot do anything on my phone, ive added a debit card and it sais declined but there are sufficient funds in the account, unless your trying to take over 3000 out of the account which wouldnt suprise me

  • by King_Penguin,

    King_Penguin King_Penguin May 29, 2016 5:53 AM in response to Smashhhittt123
    Level 10 (132,157 points)
    iTunes
    May 29, 2016 5:53 AM in response to Smashhhittt123

    You've used the instructions on the link that I've already posted on this thread to see what is owed ?

     

    debit card and it sais declined

    That maybe because it's a debit card.

     

    unless your trying to take over 3000 out of the account which wouldnt suprise me

    We are fellow users on these are user-to-user forums

  • by runtheday,

    runtheday runtheday May 30, 2016 12:44 AM in response to Smashhhittt123
    Level 1 (4 points)
    May 30, 2016 12:44 AM in response to Smashhhittt123

    Chat with customer service, they helped me out within five minutes.