bboog

Q: Error code 56 for new iphone 6 plus update!

Hi, I was updating my phone last night and everything seemed to be working until a message popped up that stated that there was an error and my iPhone could not be updated, I then tried to restore it and then received the same message. The error code is 56 and I could not find it on apples list of error codes. Please help!! Also I have taken the sim card out and tried to restore/update. Same result. Someone else told me to delete some file but failed to mention where I would be able to find it. Any help would be appreciated.

iPhone 6 Plus, iOS 8.1

Posted on Apr 22, 2015 2:27 PM

Close

Q: Error code 56 for new iphone 6 plus update!

  • All replies
  • Helpful answers

  • by pedro d,

    pedro d pedro d Apr 25, 2015 2:48 PM in response to bboog
    Community Specialists
    Apr 25, 2015 2:48 PM in response to bboog

    Hello there, bboog.

     

    It sounds like you've done a great job so far troubleshooting your iPhone after receiving an error when updating it. At this point you may want to try the steps found in this Knowledge Base article next:

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

     

    Thanks for reaching out to the Apple Support Communities.

     

    Kind Regards,

    Pedro.