Q: Update to 4.0 didn't work but I got charged. What next?

Below is how lllass helped and the directions were easy to understand.  So I followed direction to the letter and purchased the upgrade/update and was told by the Apple gods not to unplug my iPod until it was updated and that it could take up to 1/2 hour.  I checked back 2 hours later and my iTunes acct (at the top) said that Sync is complete... ok to disconnect.  Well, I got charged for the upgrade/update to the "tune" of about $5 but nothing happened.  According to my iTunes acct my iPod is still at 2.1.1.  So I go back to the order page and clicked "download" again.  This time there was no charge but all I got was the same - don't unplug could take 1/2 hour - so I do it again and nothing.

So... what do I do next? 

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lllaass     Apr 26, 2015 4:18 AM 
  Re: How do I update from ios 2.2.1 to 4? or higher?  in response to OnTheMarcPoker    Solved  

Maybe you have a 1 G iPod

To update                        

The Settings>General>Software Update comes with iOS 5 and later.

Connect the iPod to your computer and update via iTunes as far as your iPod model allows

iOS: How to update your iPhone, iPad, or iPod touch

A 1G iPod can go to iOS 2.2 via iTunes and iOS 3.1.3 via         

Purchasing iOS 3.1 Software Update for iPod touch (1st generation)                   

https://buy.itunes.apple.com/WebObjects/MZFinance.woa/wa/touchLegacyLandingPage               

The 1 does not have volume buttons ont he upper left edge withe the 2G and later do.

- A 2G to 4.2.1. Requires iTunes version 10 or higher. If a Mac it requires OSX 10.5.8 or later.

  Identifying iPod models