sweenyness

Q: Errors trying to restore backup

I had to reset my iphone 5 as it was in a reboot loop. Ever since, I have been unable to restore backup as it says "Itunes has been unable to restore this Iphone because an error occurred"

 

iOS8.3 on phone and Itunes also up to date.  Have tried different cables & USB sockets, as well as reinstalling Itunes.  Have tried everything in terms of locating and moving backup files and I am currently trying to move them onto a different laptop. Currently on Windows 8, moving onto a Windows 7.  Checked firewall etc, to ensure it is not preventing restore.

 

I have lost all contacts etc and really need to get it all back.  I think the issue may be with the laptop harddrive. Is there any way I can wirelessly restore?

 

Please someone help!

iPhone 5, iOS 8.3

Posted on Apr 26, 2015 2:49 PM

Close

Q: Errors trying to restore backup

  • All replies
  • Helpful answers

  • by bobby_d,

     bobby_d bobby_d Apr 29, 2015 11:45 AM in response to sweenyness
    Level 3 (770 points)
    Apr 29, 2015 11:45 AM in response to sweenyness

    Hi sweenyness,

     

    Based on the information you have provided, it appears your iPhone cannot be restored. The following article provides troubleshooting steps you may want to explore:

     

    If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

     

    Use recovery mode

    You might need to use recovery mode to restore your device in these cases:

    • iTunes doesn't recognize your device or says it's in recovery mode.
    • You see the Apple logo onscreen for several minutes with no progress bar.
    • You see the Connect to iTunes screen.

    Learn what to do if you see the progress bar onscreen for several minutes.

    To put your device into recovery mode, follow these steps:

    1. Turn off your device and leave it off.
    2. Plug in your device's USB cable to a computer with iTunes. 
    3. Hold down the Home button on your device as you connect the USB cable. Keep holding down the Home button until you see the Connect to iTunes screen.
      Screenshot showing the Connect to iTunes screen on iOS.
    4. When you see this screen, release the Home button. If you don't see this screen, try steps 1 through 3 again. 

    When your device is connected, iTunes will open. You'll see a message saying that iTunes has detected an iPhone, iPad, or iPod touch in recovery mode.

    iTunes dialog: "iTunes has detected an iPhone in recovery mode. You must restore this iPhone before it can be used with iTunes."

    Use iTunes to restore your device. Restoring in recovery mode will erase your device. If you previously synced with iTunes or iCloud, you might be able to restore from your backup.

     

    Get more help

    Learn what to do if you don't see your device in iTunes for OS X, or in iTunes for Windows.

    If you put your device into recovery mode by mistake, restart it. Or you can wait 15 minutes and your device will exit recovery mode by itself.

     

    After you perform the restore using Recovery mode, you can attempt to restore the backup you created previously. 

     

    Thank you for contributing to Apple Support Communities.

     

    Take care,

    Bobby_D