HT203343: Resolve printer issues on your Mac

Learn about Resolve printer issues on your Mac
rangervin
Level 1 (0 points)

Q: Print issue

Using an I,ac running os x snow leopard 10.6.3. For the past few days have been unable to print text from internet or email. However, able to print photos from Iphoto and internet. Have tried all suggestions from apple support and still no luck. Printer is HP Photosmart d5460. All software is up to date. Any suggestions?

Thank You

iMac, Mac OS X (10.5.8)

Posted on Apr 25, 2015 12:11 PM

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rangervin

Q: Print issue

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  • Helpful answers

  • by rkaufmann87,Helpful

    rkaufmann87 rkaufmann87 Apr 26, 2015 12:32 PM in response to rangervin
    Level 9 (58,184 points)
    Photos for Mac
    Apr 26, 2015 12:32 PM in response to rangervin

    Restart the computer and re-try. If you have already tried that then please let us know what else you have tried that did not work.

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Apr 25, 2015 12:16 PM in response to rangervin
    Level 9 (57,623 points)
    Apr 25, 2015 12:16 PM in response to rangervin

    rangervin wrote:

     

    Have tried all suggestions from apple support and still no luck. Printer is HP Photosmart d5460. All software is up to date. Any suggestions?

    Thank You

    Please detail ALL you have done so far in the way of troubleshooting?  Need this info to avoid the been there done that scenarios.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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  • by rangervin,

    rangervin rangervin Apr 26, 2015 8:46 AM in response to rkaufmann87
    Level 1 (0 points)
    Apr 26, 2015 8:46 AM in response to rkaufmann87

    As suggested, shut down computer. Restarted, turned on printer, disconnected printer usb cable from mac, checked for updates (non-available). Reconnected printer usb cable. Went to mail and was able to print out your response. But the next email only printed the header from and to, no text within the email.

    Next went to system preferences and clicked the minus button to remove printer and followed above procedure. Still no text printing out.

    Any other suggestions?

    Thanks

  • by rangervin,

    rangervin rangervin Apr 26, 2015 8:48 AM in response to Baby Boomer (USofA)
    Level 1 (0 points)
    Apr 26, 2015 8:48 AM in response to Baby Boomer (USofA)

    This was my reply to rkaufman 87.

    As suggested, shut down computer. Restarted, turned on printer, disconnected printer usb cable from mac, checked for updates (non-available). Reconnected printer usb cable. Went to mail and was able to print out your response. But the next email only printed the header from and to, no text within the email.

    Next went to system preferences and clicked the minus button to remove printer and followed above procedure. Still no text printing out.

    Any other suggestions?

    Thanks

  • by ManelitoDe'Oro,

    ManelitoDe'Oro ManelitoDe'Oro Apr 26, 2015 10:51 AM in response to rangervin
    Level 1 (0 points)
    Apr 26, 2015 10:51 AM in response to rangervin

    While Printer is connected Check for Updates for OS X. If no updates try the following.

    You can try doing some basic resets.

    Shutdown iMac

    Disconnect printer from iMac

    Reset SMC - Disconnect iMac from electrical socket and reconnect after 30 seconds

    Reset PRAM - "As quickly as you can after pressing the power button" Hold down Command Option P and R until you hear the startup noise for the second time. Then release the keys.

    After LOGIN Reconnect printer

    ****Test printer

    If still not successful

    Shutdown iMac

    As quickly as you can after pressing the power button hold down the Shift key until you see the Apple Logo and then release the shift Key

    You will be in safe mode. *****Screen will look a little funky but thats normal for Safe Mode*********

    Test Printer

    If still failing seek help from HP

    Exit Safe Mode by restarting iMac

  • by Old Toad,

    Old Toad Old Toad Apr 26, 2015 3:11 PM in response to rangervin
    Level 10 (140,928 points)
    Photos for Mac
    Apr 26, 2015 3:11 PM in response to rangervin

    Try what's described in this Apple document:  Mac OS X: How to reset the printing system - Apple Support

    OTsig.png

  • by rangervin,

    rangervin rangervin Apr 26, 2015 4:38 PM in response to ManelitoDe'Oro
    Level 1 (0 points)
    Apr 26, 2015 4:38 PM in response to ManelitoDe'Oro

    Thanks for your suggestions. But the problem still exists. Will go to HP.

  • by rangervin,

    rangervin rangervin Apr 26, 2015 4:39 PM in response to Old Toad
    Level 1 (0 points)
    Apr 26, 2015 4:39 PM in response to Old Toad

    Have tried everything. But the problem still exists.

  • by rangervin,

    rangervin rangervin Apr 27, 2015 1:30 PM in response to rangervin
    Level 1 (0 points)
    Apr 27, 2015 1:30 PM in response to rangervin

    Just to let everyone know, while I tried all of the suggestions, nothing worked. I was planning to contact my IP for their insight. I made one last attempt to print from email & internet and to my surprise, the printer is working fine.

    Thanks to all for your help.

  • by Baby Boomer (USofA),

    Baby Boomer (USofA) Baby Boomer (USofA) Apr 27, 2015 2:59 PM in response to rangervin
    Level 9 (57,623 points)
    Apr 27, 2015 2:59 PM in response to rangervin

    Thank you for reporting back that everything is working now.

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

     

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