HT204506: Set up Apple Pay on your iPhone, iPad, Apple Watch, or Mac

Learn about Set up Apple Pay on your iPhone, iPad, Apple Watch, or Mac
OlivierP_MD

Q: Apple Pay - Watch - Adding a passcode on the watch is not working

Hi, I want to use Apple Pay and it asks me to add a passcode on the watch. The system is asking for a 6 number passcode but I keep taping on OK and nothing happens. Anyone else in the same situation?

Apple Watch, iOS 8.3

Posted on Apr 25, 2015 8:48 AM

Close

Q: Apple Pay - Watch - Adding a passcode on the watch is not working

  • All replies
  • Helpful answers

  • by thomasfromshawnee,Helpful

    thomasfromshawnee thomasfromshawnee Apr 25, 2015 7:20 PM in response to OlivierP_MD
    Level 1 (5 points)
    Apr 25, 2015 7:20 PM in response to OlivierP_MD

    Same problem for me. Apple Watch, iOS 8.3, iPhone 5s.

     

    I spent 2 hours on the phone yesterday with Apple Care.  They said there are other reports and Engineering is investigating.  Representative promised a call back today. 

     

    On the Watch: Settings - Bluetooth - Devices - never finds the iPhone.  It seems that the phone can find the watch but not vice versa.

  • by OlivierP_MD,

    OlivierP_MD OlivierP_MD Apr 25, 2015 7:18 PM in response to thomasfromshawnee
    Level 1 (0 points)
    Apr 25, 2015 7:18 PM in response to thomasfromshawnee

    Thanks for your reply. Please keep us posted on what you hear from Apple.

    Have a good we,

    O.

  • by thomasfromshawnee,

    thomasfromshawnee thomasfromshawnee Apr 25, 2015 7:24 PM in response to OlivierP_MD
    Level 1 (5 points)
    Apr 25, 2015 7:24 PM in response to OlivierP_MD

    I spent 2 hr. today at the Apple Store and we got to the bottom of it.

     

    My employer uses Google Mail and implements a policy that requires complex pass codes (6 digits, alphanumeric).  It seems that the Watch pass codes are numeric.  When setting the Watch pass code, it never completes (e.g. don't get prompted to re-enter the six digit pass code). 

     

    We resolved the problem by 1) removing my employers email account on the iPhone 2) establish a simple pass code on the iPhone 3) set a numeric pass code on the Watch 4) complete the Apple Pay set up and 5) restoring the employer email account + complex pass code on the iPhone.

  • by OlivierP_MD,

    OlivierP_MD OlivierP_MD Apr 26, 2015 6:02 PM in response to OlivierP_MD
    Level 1 (0 points)
    Apr 26, 2015 6:02 PM in response to OlivierP_MD

    Thanks Thomas. Sure it will help those in the same situation. On my side, I'll need an update of the system.