help4mefromu
Level 1 (0 points)

Q: Yosemite won't download???

currently running Lion 10.7.5.  My MacBook Pro is Mid 2009.  Not sure why Yosemite won't download.  Any suggestions?

MacBook Pro, Mac OS X (10.7.5)

Posted on Apr 11, 2015 10:38 AM

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help4mefromu

Q: Yosemite won't download???

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  • by jason269,

    jason269 jason269 Apr 14, 2015 10:51 AM in response to help4mefromu
    Community Specialists
    Apr 14, 2015 10:51 AM in response to help4mefromu

    Hi, help4mefromu.  

     

    Thank you for visiting Apple Support Communities.  

     

    I see you are experiencing an issue downloading Yosemite.  I would need more information about what behavior you are experiencing when attempting to update to provide a better answer.  However, here is an article that may help with this issue.  

     

    Troubleshooting the Mac App Store

     

    -Jason H.  

  • by help4mefromu,

    help4mefromu help4mefromu Apr 14, 2015 2:12 PM in response to jason269
    Level 1 (0 points)
    Apr 14, 2015 2:12 PM in response to jason269

    Thanks for your interest in helping…  I'm not sure what other information you'd need…  When I click the download button in the app store, it begins the download - but then it will get "stuck" at some point in the download process (and never finish) ~ even when I've left it overnite.

    Now, when I go to the app store, and click on "updates", it shows Yosemite download has been paused (at 3.87 GB of 5.64 GB).  But, when I click on "resume", it just appears that the download stalls out (as there is no progress, and the time remaining keeps going up).

    Is this the kind of info you were needing?

     

    Josh

  • by help4mefromu,

    help4mefromu help4mefromu Apr 15, 2015 8:02 AM in response to jason269
    Level 1 (0 points)
    Apr 15, 2015 8:02 AM in response to jason269

    I tried again to resume the download this morning from the app store.  It appeared to be making progress - although it was excruciatingly slow!  Finally, it gave me the message that Yosemite could not be downloaded because an error message was received: #503.

  • by jason269,

    jason269 jason269 Apr 27, 2015 2:53 PM in response to help4mefromu
    Community Specialists
    Apr 27, 2015 2:53 PM in response to help4mefromu

    help4mefromu, 

     

    Thank you for the follow-up and providing the additional information.  I would recommend reaching out to us via the link below to further assist you with this issue.  

     

    Contact Apple for support

    http://support.apple.com/en-us/HT201232

     

    -Jason H

  • by help4mefromu,

    help4mefromu help4mefromu Apr 27, 2015 4:05 PM in response to jason269
    Level 1 (0 points)
    Apr 27, 2015 4:05 PM in response to jason269

    TThank you for your interest in helping me...  I kept trying to download, and it finally suceeded!  It's up and running on my MacBook, now.  :-)