HT201402: How OS X and iOS report storage capacity

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BakerSL15

Q: iPhone Storage Problem

I have an iPhone 4s 8gb. Storage available 399mb Capacity 5.4gb Version 8.3 (12f70) I haven 0 songs, 1 video, 71 photos, and 10 applications. My brothers iPhone is a 4 8gb and he has over 350 songs, 50 videos, and over 120 songs but still has over 1gb of storage available. I can't take anymore videos or pictures because of this and probably can't add any songs at all. This all started about 9 months ago. I have had the phone a little over a year now. I can't afford to pay for a replacement through apple support. If someone could please help me, I would be so grateful!!

iPhone 4S, iOS 8.3

Posted on Apr 27, 2015 7:28 PM

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Q: iPhone Storage Problem

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  • by Andrew_R4,

    Andrew_R4 Andrew_R4 Apr 27, 2015 7:46 PM in response to BakerSL15
    Level 1 (69 points)
    Windows Software
    Apr 27, 2015 7:46 PM in response to BakerSL15

    Often times an iPhone can be filled with data from the category 'other'. First step is to make a backup of your iPhone, Next go to settings > general > reset > Erase All Content and Settings.

    This will restore your iPhone to factory, But AS LONG AS YOU HAVE A BACK UP, you should be fine, just go through the setup and that 'other' section should be minimized and you should have more space.

     

    Hope I helped

  • by BakerSL15,

    BakerSL15 BakerSL15 Apr 29, 2015 2:58 PM in response to Andrew_R4
    Level 1 (0 points)
    Apr 29, 2015 2:58 PM in response to Andrew_R4

    That does help a little but I have done that already and it just seems to come back (whatever the problem may be) I am not sure what it is but I know that doing this helps for a little while but as soon as I start taking videos it takes up all my space                                                                                                                 

  • by AppleGirl4231,

    AppleGirl4231 AppleGirl4231 Apr 29, 2015 3:32 PM in response to BakerSL15
    Level 1 (25 points)
    Apr 29, 2015 3:32 PM in response to BakerSL15

    If you plug the phone into iTunes and look at the capacity bar at the bottom to you see a CRAP TON of "other" data?

    It wouldn't show in settings on the device itself, but that could point to corrupt files meaning a restore to factory is needed.

    I would suggest backing up to iCloud and restoring through attains if that is indeed the case.

     

    Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support