Gemtwist7
Level 1 (0 points)

Q: iTunes unresponsive when iPhone connected

When I plug my iPhone 5c to my Macbook Pro via USB, the iPhone device icon shows on iTunes but it just hangs (spinning wheel). I am running the latest OS Yosemite and iTunes and the latest updates on my iPhone.

 

I have gone through every step in the iTunes: May become unresponsive when connecting iPhone, iPad, or iPod touch - Apple Support article including:

Creating a new iTunes account on my primary User Account (still have same problem) and;

Creating a new User Account on my computer and connecting my iPhone to my current iTunes account (my device is recognized, don't have a problem).

Obviously the problem has something to do with my primary User Account on my computer.  I'm really not sure where to go from here.  Any advice?  Thanks.

MacBook Pro, OS X Yosemite (10.10.3), iTunes 12.1.2.27

Posted on Apr 26, 2015 9:39 PM

by Linc Davis,Solvedanswer
Linc Davis Linc Davis
Level 10 (207,963 points)
Applications
A:

Back up all data.

Triple-click anywhere in the line below on this page to select it:

~/Library/Application Support/SyncServices

Right-click or control-click the line and select

          Services ▹ Reveal in Finder (or just Reveal)

from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

          Go ▹ Go to Folder...

from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

Posted on Apr 28, 2015 1:37 AM

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Gemtwist7

Q: iTunes unresponsive when iPhone connected

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  • Helpful answers

  • by Linc Davis,

    Linc Davis Linc Davis Apr 27, 2015 12:14 PM in response to Gemtwist7
    Level 10 (207,963 points)
    Applications
    Apr 27, 2015 12:14 PM in response to Gemtwist7

    Launch the Console application in any of the following ways:

    ☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

    ☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

    ☞ Open LaunchPad and start typing the name.

    The title of the Console window should be All Messages. If it isn't, select

              SYSTEM LOG QUERIES ▹ All Messages

    from the log list on the left. If you don't see that list, select

              View ▹ Show Log List

    from the menu bar at the top of the screen.

    Click the Clear Display icon in the toolbar. Then take an action that isn't working the way you expect. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.

    The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.

    Please don't indiscriminately dump thousands of lines from the log into this discussion.

    Please don't post screenshots of log messages—post the text.

    Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

    When you post the log extract, you might see an error message on the web page: "You have included content in your post that is not permitted," or "The message contains invalid characters." That's a bug in the forum software. Please post the text on Pastebin, then post a link here to the page you created.

  • by Gemtwist7,

    Gemtwist7 Gemtwist7 Apr 27, 2015 9:02 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 27, 2015 9:02 PM in response to Linc Davis

    I launched iTunes and connected my iPhone before copying/posting the log.  Thank you for your help.

     

    4/27/15 8:50:14.000 PM kernel[0]: considerRebuildOfPrelinkedKernel prebuild rebuild has expired

    4/27/15 8:50:14.316 PM SyncServer[588]: [0x7fe419607520] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 284276617216 bytes free in (USER NAME REDACTED).

    4/27/15 8:50:14.317 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[588]) Service exited with abnormal code: 1

    4/27/15 8:50:14.781 PM iTunes[575]: Entered:_AMMuxedVersion2DeviceConnected, mux-device:1

    4/27/15 8:50:14.792 PM iTunes[575]: tid:f81b - unable to query device capabilities

    4/27/15 8:50:15.317 PM SyncServicesAgent[288]: [0x3606aa0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:15.331 PM com.apple.usbmuxd[77]: LOCKDOWN_V2_BONJOUR_SERVICE_NAME is _apple-mobdev2._tcp,97a70835

    4/27/15 8:50:15.471 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

    4/27/15 8:50:15.473 PM iCalExternalSync[350]: [0x7fe17ad2cc10] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:17.676 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.592) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

    4/27/15 8:50:17.678 PM com.apple.xpc.launchd[1]: (com.apple.xpc.launchd.domain.pid.MediaLibraryService.592) Path not allowed in target domain: type = pid, path = /Library/Frameworks/iTunesLibrary.framework/Versions/A/XPCServices/com.apple.iT unesLibraryService.xpc error = 147: The specified service did not ship in the requestor's bundle, origin = /System/Library/Frameworks/MediaLibrary.framework/Versions/A/XPCServices/com.ap ple.MediaLibraryService.xpc

    4/27/15 8:50:18.762 PM com.apple.SecurityServer[78]: Session 100021 created

    4/27/15 8:50:24.505 PM SyncServer[595]: [0x7f8811e07520] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 284276490240 bytes free in .

    4/27/15 8:50:24.506 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[595]) Service exited with abnormal code: 1

    4/27/15 8:50:25.491 PM SyncServicesAgent[288]: [0x3606aa0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:25.492 PM AppleMobileDeviceHelper[594]: [0x10031c860] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:25.647 PM iCalExternalSync[350]: [0x7fe17ad2cc10] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:25.648 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

    4/27/15 8:50:34.680 PM SyncServer[596]: [0x7f84fa507520] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 284276543488 bytes free in (USER NAME REDACTED).

    4/27/15 8:50:34.681 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[596]) Service exited with abnormal code: 1

    4/27/15 8:50:35.686 PM SyncServicesAgent[288]: [0x3606aa0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:35.686 PM AppleMobileDeviceHelper[594]: [0x10031c860] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:35.834 PM iCalExternalSync[350]: [0x7fe17ad2cc10] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:35.844 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

    4/27/15 8:50:42.330 PM Mail[344]: No worthy mechs found

    4/27/15 8:50:42.330 PM Mail[344]: No worthy mechs found

    4/27/15 8:50:44.874 PM SyncServer[597]: [0x7f8583707480] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 284276477952 bytes free in (USER NAME REDACTED).

    4/27/15 8:50:44.875 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[597]) Service exited with abnormal code: 1

    4/27/15 8:50:45.872 PM SyncServicesAgent[288]: [0x3606aa0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:45.872 PM AppleMobileDeviceHelper[594]: [0x10031c860] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:46.020 PM iCalExternalSync[350]: [0x7fe17ad2cc10] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:46.029 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

    4/27/15 8:50:55.063 PM SyncServer[598]: [0x7f9502707520] |SQLite|Error| Detected out-of-space situation: 0 (Undefined error: 0). 284276461568 bytes free in (USER NAME REDACTED).

    4/27/15 8:50:55.063 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer[598]) Service exited with abnormal code: 1

    4/27/15 8:50:56.060 PM AppleMobileDeviceHelper[594]: [0x10031c860] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:56.061 PM SyncServicesAgent[288]: [0x3606aa0] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:56.204 PM iCalExternalSync[350]: [0x7fe17ad2cc10] |Mingler|Error| failed to connect to the server: NSInvalidReceivePortException connection went invalid while waiting for a reply because a mach port died

    4/27/15 8:50:56.216 PM com.apple.xpc.launchd[1]: (com.apple.syncservices.SyncServer) Service only ran for 1 seconds. Pushing respawn out by 9 seconds.

  • by Linc Davis,Solvedanswer

    Linc Davis Linc Davis Apr 28, 2015 1:37 AM in response to Gemtwist7
    Level 10 (207,963 points)
    Applications
    Apr 28, 2015 1:37 AM in response to Gemtwist7

    Back up all data.

    Triple-click anywhere in the line below on this page to select it:

    ~/Library/Application Support/SyncServices

    Right-click or control-click the line and select

              Services ▹ Reveal in Finder (or just Reveal)

    from the contextual menu.* A folder should open with an item selected. Quit the application if it's running. Move the selected item to the Trash. Relaunch the application and test.

    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination  command-C. In the Finder, select

              Go ▹ Go to Folder...

    from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.

  • by Gemtwist7,

    Gemtwist7 Gemtwist7 Apr 28, 2015 1:36 AM in response to Linc Davis
    Level 1 (0 points)
    Apr 28, 2015 1:36 AM in response to Linc Davis

    Wow, that worked!  Thank you so much!!!

    I'm curious to know what the problem was and/or what is SyncServices and why did it cause my iPhone synching to hang?

    Thank you.

  • by Linc Davis,

    Linc Davis Linc Davis Apr 28, 2015 6:45 AM in response to Gemtwist7
    Level 10 (207,963 points)
    Applications
    Apr 28, 2015 6:45 AM in response to Gemtwist7

    It's a bug. You shouldn't have any more problems.

  • by Gemtwist7,

    Gemtwist7 Gemtwist7 Apr 28, 2015 12:43 PM in response to Linc Davis
    Level 1 (0 points)
    Apr 28, 2015 12:43 PM in response to Linc Davis

    Again, thank you very much!