lothos

Q: Sticky Digital Crown

Has anyone else's digital crown developed a stickiness/stiffness?

 

Mine was fine for the first 4 days and turned really freely, however today it has developed a bit of resistance when turning it.

Posted on Apr 28, 2015 5:35 AM

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Q: Sticky Digital Crown

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  • by Bibyfok,

    Bibyfok Bibyfok Apr 29, 2015 7:00 AM in response to Mageuzi
    Level 1 (8 points)
    Photos for Mac
    Apr 29, 2015 7:00 AM in response to Mageuzi

    I cannot take any genius bar appointment so I will go there in 1h. Will keep you informed.

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 7:03 AM in response to Bibyfok
    Level 1 (5 points)
    Apr 29, 2015 7:03 AM in response to Bibyfok

    Sounds good. I, against better judgement, placed a few drops of water purposefully in the space between the crown and the watch housing and turned it for a little bit in hopes of dissolving anything that may have dried overnight from my workout yesterday. Seems to be better now but we'll see how it is in a little bit when it has time to dry out again.

  • by Pete2106,

    Pete2106 Pete2106 Apr 29, 2015 8:08 AM in response to Mustang92690
    Level 1 (0 points)
    Apr 29, 2015 8:08 AM in response to Mustang92690

    The commonalities here seem to be exercise and sport models.

     

    Mine is a 42mm sport model and I did a crossfit session last night, now this morning it has seized up.

     

    Is it maybe an issue with sweat getting into the crown?

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 8:16 AM in response to Pete2106
    Level 1 (5 points)
    Apr 29, 2015 8:16 AM in response to Pete2106

    That's what I'm thinking at this point. It didn't look like sweat had made it in there but I wasn't paying close attention during my longer run last night. Sitting overnight, sweat would have had time to dry and crystalize though. I'd expect things to lock up if this were the case.

     

    Things seem better since I did the water thing a little bit ago. I have been playing with it quite a bit so it may not have had a chance to freeze back up if it is going to.

     

    Seems bad that a model designed and aimed at the sports/exercising crowd would have issues such as this after only a handful of workouts...may be returned and I'll pony up more $ for the SS version (and wait until June to get it)....ugh!

  • by Pete2106,

    Pete2106 Pete2106 Apr 29, 2015 8:22 AM in response to Mustang92690
    Level 1 (0 points)
    Apr 29, 2015 8:22 AM in response to Mustang92690

    I'll be returning mine too I think. There's no reason to think though that the SS model won't suffer the same problem.

  • by CharlesH1988,

    CharlesH1988 CharlesH1988 Apr 29, 2015 8:39 AM in response to Pete2106
    Level 1 (0 points)
    Apr 29, 2015 8:39 AM in response to Pete2106

    LOL, mine is SS model...Same issue. I tried to drop few water. It seems better now.I didn't let my watch expose to any water before.

    Didn't understand why it happened today suddenly.

  • by Mageuzi,

    Mageuzi Mageuzi Apr 29, 2015 8:35 AM in response to CharlesH1988
    Level 1 (0 points)
    Apr 29, 2015 8:35 AM in response to CharlesH1988

    All of you trying the water trick are a lot braver than me! I might give it a try, but not until after my genius bar appointment. For the record, I also have a sport, and it started happening the day after a gym session.

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 8:36 AM in response to CharlesH1988
    Level 1 (5 points)
    Apr 29, 2015 8:36 AM in response to CharlesH1988

    first time I've seen anyone report the issue with SS. On MacRumors all cases have been Sport models. There are some definite differences between internal structures that some are correlating with the issue. Apparently Sport vs SS doesn't matter as some initially thought.

  • by CharlesH1988,

    CharlesH1988 CharlesH1988 Apr 29, 2015 8:41 AM in response to Mustang92690
    Level 1 (0 points)
    Apr 29, 2015 8:41 AM in response to Mustang92690

    You can't believe that replacement for a new watch costing 4 to 6 weeks from apple online store...

  • by Pete2106,

    Pete2106 Pete2106 Apr 29, 2015 8:47 AM in response to CharlesH1988
    Level 1 (0 points)
    Apr 29, 2015 8:47 AM in response to CharlesH1988

    Has anyone here been to see the Geniuses at the Apple Store today? I couldn't get an appointment until Saturday.

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 8:48 AM in response to Mageuzi
    Level 1 (5 points)
    Apr 29, 2015 8:48 AM in response to Mageuzi

    Given that it's water resistant (and people have went swimming with then without issue) I didn't see the problem with a drop of water in that part of the watch. definitely a risk, but hey, that's why I purchased AppleCare

  • by Pete2106,

    Pete2106 Pete2106 Apr 29, 2015 9:09 AM in response to Mustang92690
    Level 1 (0 points)
    Apr 29, 2015 9:09 AM in response to Mustang92690

    Even if the water thing does work. I don't want to have to clean out the crown every time I do exercise.

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 9:16 AM in response to Pete2106
    Level 1 (5 points)
    Apr 29, 2015 9:16 AM in response to Pete2106

    I 100% agree. but if I can at least do that in the meantime while Apple gets through this initial process it may be faster to get replaced in the future. (sounds like they have to send them out for repair/replacement unlike instant swap of iphones-IDK if this is SOP now or if they'll eventually carry onsite for instant swaps [hopefully] ).

     

    It shouldn't happen period and especially not after only 4-5 "sweating" workouts... I've got a week+ to put it through it's paces and if it is still bad I'll take it back and wait for them to 1) address the issue 2) release gen 2 (hope it doesn't come to that)

  • by Pete2106,

    Pete2106 Pete2106 Apr 29, 2015 9:24 AM in response to Mustang92690
    Level 1 (0 points)
    Apr 29, 2015 9:24 AM in response to Mustang92690

    You only have 14 days to return it though. I don't want to take it in, wait for a replacement, then have it happen again once it's out of the return period.

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 9:30 AM in response to Pete2106
    Level 1 (5 points)
    Apr 29, 2015 9:30 AM in response to Pete2106

    Yeah, I haven't figure out my game plan yet at this point I guess. Don't really want to return it unless it gets worse or stop responding to being cleaned out with some water. Will return next Thursday if it does get worse. Not going to bother with a replacement unless I see evidence here in these or other forums as to it being a manufacturing defect/mechanical issue. I plan to go to my Genius Apt and call Apple to at least make the issue known. If it's sweat related, a replacement watch will do me no good except give me a few workouts of "like-ew" performance before it locks up again.

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