bob.v

Level 1 (4 points)

iTunes

Q: CD\DVD drive not recognized

After installing iTunes on a new ASUS Desktop - Win 8.1 - the CD\DVD drive & a USB HD are no longer recognized devices.

I know this happens often with iTunes.

What is the solution?

Posted on Apr 27, 2015 7:01 AM

I have this question too

Q: CD\DVD drive not recognized

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Helpful answers

by jeffd55,

jeffd55 Apr 30, 2015 6:38 AM in response to bob.v
Community Specialists

Apr 30, 2015 6:38 AM in response to bob.v

Hello Bob,

Thank you for using Apple Support Communites.

If your optical drive is no longer recognized after installing iTunes, you can try the steps in this article to resolve the issue:

iTunes for Windows: Optical drive is no longer recognized, or "Disc burner or software not found" alert after install - Apple Support

Regards,
Jeff D.
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