Q: How can liquid indicator be red in a brand new iphone 6 plus when it's never been wet?
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Apr 30, 2015 6:49 AMby deggie,HelpfulIt doesn't have to fall in water and get wet to trigger the moisture sensor, it just has to be exposed to moisture which could be falling rain, steam in your bathroom, etc. If you want to pursue this further you need to speak to Apple Customer Service, call AppleCare and ask to be transferred. Before you do go back to the Genius Bar at the Apple Store you went to and ask if they checked the moisture sensors.
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Apr 30, 2015 6:59 AMby DrSteinbeck,The apple support tech I talked to said only the internal sensor was indicated. The external sensor, the one in the headphone jack is still white. He said he's never actually seen that happen before. I cant help but feel like I'm being lied to. this is all so heartbreaking because I worked so hard to get that phone. I understand things happen and I am completely okay with having to send my phone in to be repaired. But for them to email me the day it's supposed to be arriving back at my house and tell me that I have caused this damage and they are no longer going to attempt to repair or replace it, it all just feels so very questionable. I work for the attorney general in the state where I live. I was telling him about this and he said it's all extremely questionable and needs to be looked into. I think I'm going to let them. I really wish Apple would have just conducted good business here.
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Apr 30, 2015 2:08 PMby bman6185,HelpfulOnce liquid is found inside the phone, or the internal LCI is tripped, its a swap. They don't repair the device. The devices are tested in extreme humidity, so having it in the bathroom with you during a shower wont trip a LCI. I would take it into an Apple Store rather than doing mail in repair, that way someone can immediately look at it, and you won't have to wait. I wouldn't say its common for an internal LCI to be tripped and not an external, but it happens.
Out of curiosity, did the support tech say the external LCI was in the headphone jack, or did you assume this? I only ask sine the external LCI on the 6 and 6 Plus is in the SIM card slot. There is no LCI in the headphone port anymore.
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Apr 30, 2015 9:04 AMby Courcoul,FWIW, this is the official article on the sensors, their location and the implications. Note that these are the externally visible indicators but I am sure that there are at least a few more inside, visible when the device is opened. They trigger when anything with water touches them. That includes heavy condensation, like taking a cold phone inside a sauna.
Most modern and all Apple devices have LCI in them. My Mac is chock-full.
Liquid damage to iPhone or iPod isn't covered by warranty - Apple Support
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Apr 30, 2015 2:08 PMby DrSteinbeck,There is not an Apple store closer than 2.5 hours away from me which is why they had me ship it to them. The AT&T guy that was helping me was on the phone with Apple and he asked the rep where the liquid indicator was on the 6+ and the Apple rep told him it was in the headphone jack. He initially looked in the SIM card slot but saw nothing, which is why he asked. When he looked in the headphone jack he said "it's completely white" to the Apple tech. It's funny you mentioned the humidity and having it in the bathroom while showering. I never would have thought such an expensive and highly regarded phone could be effected by something like that, especially when it in a full case. However, the tech I "chatted" with a little bit ago actually said this:
Cheryl:
"The phone doesn’t need to be submersed to have the liquid indicators turn red. My daughter caused her liquid indicator on her iPod by bringing it in the bathroom while showering."
Followed by:
Cheryl:
"If the humidity is very high it can cause damage yes. My rule of thumb I tell my kids is if your glasses fog up or there is condensation on the glass it could damage electronics that aren’t protected."
I copy and pasted that from the transcript that was emailed to me.
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Apr 30, 2015 2:24 PMby DrSteinbeck,The external sensor in my 6+ was actually in the headphone jack. Initally the person who I took it to was looking in the SIM card slot but there was nothing there. It was the Apple support tech that told him to look in the headphone jack, when he did he saw white. he even showed it to me. the internal sensor is the one that was red. I do want everyone to know that I am in no way bashing on Apple. I have had every version of iphone (aside from the 5C) and have adored them all. My issue is that I can't get two different support techs to tell me the same thing. they have literally, opposite things to say from the last one I talked to. I did just receive a very interesting piece of information from FedEx. It's a copy of the liability form Apple has to sign when known electronic devices will be traveling in "unstable atmospheric conditions that may impact the overall functionality of your parcel". I find it interesting that Apple would sign such a document if they attest that such atmospheric conditions will not impact the phone. That is however until you call again and get a support tech that say's "your device would need to be left in a very humid space for no less than 4 straight weeks for the LCI to be effected". I just really wish they would have implemented good business practices this time. I've been a loyal customer since day 39 of the iphone craze. I wish that meant something to them. I see now it really doesn't.
