lothos

Q: Sticky Digital Crown

Has anyone else's digital crown developed a stickiness/stiffness?

 

Mine was fine for the first 4 days and turned really freely, however today it has developed a bit of resistance when turning it.

Posted on Apr 28, 2015 5:35 AM

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Q: Sticky Digital Crown

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  • by Pete2106,

    Pete2106 Pete2106 Apr 29, 2015 9:33 AM in response to Mustang92690
    Level 1 (0 points)
    Apr 29, 2015 9:33 AM in response to Mustang92690

    My appointment isn't until Saturday and I've 3 crossfit sessions and a gym session between now and then so it'll be getting sweated on a lot more. I'll see how it goes.

  • by Bibyfok,

    Bibyfok Bibyfok Apr 29, 2015 9:35 AM in response to Pete2106
    Level 1 (8 points)
    Photos for Mac
    Apr 29, 2015 9:35 AM in response to Pete2106

    I have been to my local AS, no appointment before the 8th of May or 1:30 of wait.

    I will wait and see what happens. I feel really disgusted about this launch, after the shipping debacle, now this. Oh Apple...

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 9:35 AM in response to Pete2106
    Level 1 (5 points)
    Apr 29, 2015 9:35 AM in response to Pete2106

    Good deal, please update after your appointment if you get a chance. I'm going to do the same after my appointment tonight or tomorrow.

  • by dhy8386,

    dhy8386 dhy8386 Apr 29, 2015 9:43 AM in response to Pete2106
    Level 1 (10 points)
    Apr 29, 2015 9:43 AM in response to Pete2106

    I got an appointment yesterday on this. Sent mine back for repair. A few comments for everyones benefit:

     

    1) He said all watches have to be sent to central depot for repair/review since they will not be carrying replacements in store for a few months. Said likely case with majority stores.

    2) Standard ship out/back time is 5-7 business days. Could be faster.

    3) Up to depot if its a "repair" or a replace

    4) Especially early on, they need to heavily document all potential issues (likely in case there is a major hardware defect they didnt find)

    5) Issues like this would be covered under initial warranty so  even if you are outside your 14-day period, you can get it fixed -- especially if its same issue. Obviously you cannot return it for full refund if that is what you want to do.

     

    I find it very hard to believe that this kind of an issue would not have been caught as all their testers (like CTB) were heavily using this for activity. And while i don't think its a problem to splash the wash or drop water in the crown area (it has been tested and to pass those certifications is very strict so while it may seem counter-intuitive, i think its a non event) if that fixes it, it would be odd to me that Apple hadn't already been exposed to this issue and figure out a better way to prevent it.

     

    Lets see what happens when it comes back end of this week/early next week and the explanation.

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 10:13 AM in response to dhy8386
    Level 1 (5 points)
    Apr 29, 2015 10:13 AM in response to dhy8386

    Awesome insight! Thanks dhy8386

     

    I figured it would be a standard warranty/applecare+ issue and I don't really want to return it for a refund as I love the watch so far. just a small hiccup at this point.

     

    I figure I'll deal with it for now, report through the propper channels and continue to use the water method in the meantime. Once I know replacements are readily available at the store I may opt to go that route. I don't have high hopes that another one won't do the same thing at this point though. If I hear there is some batch/manufacturing issue though that would make me feel better about a replacement taking care of the issue.

  • by philjak,

    philjak philjak Apr 29, 2015 1:19 PM in response to lothos
    Level 1 (0 points)
    Apr 29, 2015 1:19 PM in response to lothos

    I just wanted to let you know that I got exactly the same issue with my 42mm SS.

     

    Wore it just once in the gym.

  • by Matt_H.,Solvedanswer

    Matt_H. Matt_H. Apr 30, 2015 1:16 PM in response to lothos
    Community Specialists
    Apr 30, 2015 1:16 PM in response to lothos

    The following article may address some issues with turning your Digital Crown or responsiveness to button presses.


    Get help with the Digital Crown on your Apple Watch - Apple Support


    Best regards,


    -Matt

  • by Mustang92690,

    Mustang92690 Mustang92690 Apr 29, 2015 7:14 PM in response to Matt_H.
    Level 1 (5 points)
    Apr 29, 2015 7:14 PM in response to Matt_H.

    Thanks! I didn't realize there was an official Apple document on the topic. Definitely not worried about the water method I used now

  • by iphone2000,

    iphone2000 iphone2000 Apr 30, 2015 6:43 AM in response to Mustang92690
    Level 1 (0 points)
    Apr 30, 2015 6:43 AM in response to Mustang92690

    Mine was not smooth or that's what I thought.

     

    It was turning smooth and then it seemed to hang up.

     

    I went end tried to turn it with my thumb & finger, like winding a watch. It was smooth as glass everytime.

     

    What was happening was that I wasn't applying really any pressure to the digital crown and my finger was sliding over the crown.

     

    It wasn't catching the serrations on the digital crown. I just applied slight down pressure and at a slight angle and it works perfect.

     

    Maybe try this...

  • by bobby_d,

     bobby_d bobby_d Apr 30, 2015 7:46 AM in response to lothos
    Level 3 (770 points)
    Apr 30, 2015 7:46 AM in response to lothos

    Hello lothos,

     

    It seems you are experiencing an issue with the Digital Crown of your Apple Watch. I've located a support article for this issue. It may help you find a solution:

     

    Get help with the Digital Crown on your Apple Watch - Apple Support

    Check for debris and wipe down your Apple Watch

    If the Digital Crown gets stuck or won’t move, it might be because of dirt or debris. If you find substances like dust or lotion around the Digital Crown, follow these steps to clean, and repeat as needed:

    1. Turn off your Apple Watch and remove it from the charger.
    2. If you have a leather band, remove it from your Apple Watch.
    3. Hold the Digital Crown under lightly running, warm, fresh water from a faucet for 10 to 15 seconds. Soaps and other cleaning products shouldn't be used.
    4. Continuously turn and press the Digital Crown as water runs over the small gap between the crown and the housing.
    5. Dry your Apple Watch with a non-abrasive, lint-free cleaning cloth.

    If you can press and rotate the crown, but your Apple Watch doesn’t respond

    • Turn off your Apple Watch and turn it back on.
    • If you can’t turn off the device, or if your Apple Watch isn’t responding, then you can force restart the devices as a last resort: Press and hold both the side button and Digital Crown for at least 10 seconds, until you see the Apple Logo.
    • If the issue still isn’t resolved, get more help.

     

    Thank you for contributing to Apple Support Communities.

     

    Cheers,

    Bobby_

  • by lothos,

    lothos lothos Apr 30, 2015 1:19 PM in response to Matt_H.
    Level 1 (2 points)
    Apr 30, 2015 1:19 PM in response to Matt_H.

    Thanks for linking to that, it does appear to have improved the situation, although I'm not sure things are exactly as they were, might give it another go

     

    Also, not sure how much of a long term solution washing your watch is if it needs it after only 4 days.  If it becomes a constant issue will probably take it in, I wouldn't be surprised if this turns out to be a unforeseen issue in the design.

  • by Pete2106,

    Pete2106 Pete2106 May 1, 2015 2:37 AM in response to lothos
    Level 1 (0 points)
    May 1, 2015 2:37 AM in response to lothos

    This is hardly a solution though.

     

    I posted to MacRumors and they have run an article using some of our posts.

     

    Might get some more information.

  • by Michael Porter,

    Michael Porter Michael Porter May 1, 2015 10:33 AM in response to bobby_d
    Level 1 (40 points)
    May 1, 2015 10:33 AM in response to bobby_d

    I can think of a lot better things to try than running water.  How about isopropyl/rubbing alcohol ON A CUE-TIP maybe?  Running water over the crown I would think is JUST ASKING for TROUBLE; running water over non-waterproof watches is never recommended.  The force of the running water can be just enough to penetrate into the watch case.  I DO NOT know if there is some type of seal for the crown that COULD be damaged by trying the above, so perhaps Apple can chime in at some point in the future.  This is bound to become an issue.  Nobody will ever fall in the dirt or sand with their watch on right?

     

    My $.02

  • by nick101,

    nick101 nick101 May 1, 2015 10:38 AM in response to Michael Porter
    Level 5 (5,103 points)
    May 1, 2015 10:38 AM in response to Michael Porter

    TThe Apple support site has been updated - it suggests warm running water - n soap

  • by Michael Porter,

    Michael Porter Michael Porter May 1, 2015 10:44 AM in response to nick101
    Level 1 (40 points)
    May 1, 2015 10:44 AM in response to nick101

    OK, then hopefully they've tested that solution with all types of running water speeds/velocities. I can see someone using their kitchen dish sprayer and flooding the case and they say apple said "running water".  My $.02

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