Jeremy@Creative

Q: "We couldn't create a new partition or locate an existing one. Form more information, see setup log files"

Ok so back in August 2014 I succuesfully used bootcamp to install Windows 10 Tech preview. It worked great until March of this year when Windows issued an update (Which I had no control over).  After this update the R9 4GB graphics card driver stopped working.  I contacted Apple/AMD/Microsoft but was unable to fix this problem.

 

So,  I uninstalled Windows 10 through bootcamp and restored the drive to a single partition. I purchased windows 8.1 and downloaded Windows Enterprise edition (as this comes as an ISO file) and started the process again with Bootcamp. Everything works great until I get to the installation of windows.

 

I did the same as last time (formatted the Bootcamp partition) and tried to continue the installation. I now get the following message:

 

IMG_1502.jpg

I have tried a complete reinstall of the system twice (back to factory settings) but still the same issue.  I have also tried using Windows 10 Tech preview but still the same issue. (I only have my remote drive with the ISO file connected to the mac and have tried with a USB stick)

 

Any ideas would be much appreciated! Thanks

iMac (Retina 5K, 27-inch, Late 2014), iOS 8.3, Core I7 - 16GB RAM - AMD R9 M295X

Posted on Apr 30, 2015 2:58 AM

Close

Q: "We couldn't create a new partition or locate an existing one. Form more information, see setup log files"

  • All replies
  • Helpful answers

Page 1 of 4 last Next
  • by Loner T,Helpful

    Loner T Loner T Apr 30, 2015 6:25 AM in response to Jeremy@Creative
    Level 7 (23,828 points)
    Safari
    Apr 30, 2015 6:25 AM in response to Jeremy@Creative

    You have two separate issues...

     

    1. There is no official Apple support for Enterprise versions, From System requirements to install Windows on your Mac via Boot Camp - Apple Support,

     

    Supported versions of Windows
    These are the supported versions of Windows (authentic, single, full-installation). Check the tables below to see which of these versions will work with your Mac.

    • Windows XP: Home Edition or Professional with Service Pack 2 or Service Pack 3 (Boot Camp 3)
    • Windows Vista: Home Basic, Home Premium, Business, or Ultimate, Service Pack 1 or later (Boot Camp 3)
    • Windows 7: Home Premium, Professional, or Ultimate (Boot Camp 4 or 5.1)
    • Windows 8: Windows 8 or 8.1, Windows 8 or 8.1 Pro (Boot Camp 5.1 only)

     

    2. You can use a DVD and create an ISO, if required. Please see How to install Windows using Boot Camp - Apple Support and Boot Camp: Creating an ISO image from a Windows installation DVD - Apple Support.

     

    3. The iMac5K is a UEFI-compliant Mac, so it supports two different methods of installing Windows (Legacy BIOS and EFI). Your disk partitioning is not correct, which may be due to BC Assistant failure. The error message indicates that EFI boot was attempted which behaves differently than BIOS method.

     

    4. Can you post the output of the following Terminal commands?

     

    diskutil list

    diskutil cs list

    sudo gpt -vv -r show /dev/disk0

    sudo fdisk /dev/disk0

     

    The "sudo" commands will prompt for your password, and it will not be echoed back. You may also see a warning about improper use of "sudo" and potential data loss due to "abuse" of the command.

  • by Jeremy@Creative,

    Jeremy@Creative Jeremy@Creative Apr 30, 2015 4:16 AM in response to Loner T
    Level 1 (0 points)
    Apr 30, 2015 4:16 AM in response to Loner T

    Thank you for your prompt response.  Please see below:

     

    Last login: Thu Apr 30 09:15:48 on console

    Jeremys-iMac:~ jeremygaster$ diskutil list

    /dev/disk0

       #:                       TYPE NAME                    SIZE       IDENTIFIER

       0:      GUID_partition_scheme                        *121.3 GB   disk0

       1:                        EFI EFI                     209.7 MB   disk0s1

       2:          Apple_CoreStorage                         121.0 GB   disk0s2

       3:                 Apple_Boot Boot OS X               134.2 MB   disk0s3

    /dev/disk1

       #:                       TYPE NAME                    SIZE       IDENTIFIER

       0:      GUID_partition_scheme                        *1.0 TB     disk1

       1:                        EFI EFI                     209.7 MB   disk1s1

       2:          Apple_CoreStorage                         999.3 GB   disk1s2

       3:                 Apple_Boot Recovery HD             650.0 MB   disk1s3

    /dev/disk2

       #:                       TYPE NAME                    SIZE       IDENTIFIER

       0:                  Apple_HFS Macintosh HD           *1.1 TB     disk2

                                     Logical Volume on disk0s2, disk1s2

                                     E693210D-5893-4CC0-B3FF-18B5A92179CB

                                     Unencrypted Fusion Drive

    Jeremys-iMac:~ jeremygaster$ diskutil cs list

    CoreStorage logical volume groups (1 found)

    |

    +-- Logical Volume Group 5BEBA89D-FBF8-45AF-99CF-DFB82BC6B9E8

        =========================================================

        Name:         Internal Drive

        Status:       Online

        Size:         1120333979648 B (1.1 TB)

        Free Space:   114688 B (114.7 KB)

        |

        +-< Physical Volume 2EF54FBF-26BB-4D56-A84E-947205800865

        |   ----------------------------------------------------

        |   Index:    0

        |   Disk:     disk0s2

        |   Status:   Online

        |   Size:     120988852224 B (121.0 GB)

        |

        +-< Physical Volume B66237C5-F9ED-454C-9AFB-90553B0D0E0A

        |   ----------------------------------------------------

        |   Index:    1

        |   Disk:     disk1s2

        |   Status:   Online

        |   Size:     999345127424 B (999.3 GB)

        |

        +-> Logical Volume Family A91C5378-D285-434D-B33B-5F1E0CC64C62

            ----------------------------------------------------------

            Encryption Status:       Unlocked

            Encryption Type:         None

            Conversion Status:       NoConversion

            Conversion Direction:    -none-

            Has Encrypted Extents:   No

            Fully Secure:            No

            Passphrase Required:     No

            |

            +-> Logical Volume E693210D-5893-4CC0-B3FF-18B5A92179CB

                ---------------------------------------------------

                Disk:                  disk2

                Status:                Online

                Size (Total):          1114478608384 B (1.1 TB)

                Conversion Progress:   -none-

                Revertible:            No

                LV Name:               Macintosh HD

                Volume Name:           Macintosh HD

                Content Hint:          Apple_HFS

    Jeremys-iMac:~ jeremygaster$ sudo gpt -vv -r show /dev/disk0

     

    WARNING: Improper use of the sudo command could lead to data loss

    or the deletion of important system files. Please double-check your

    typing when using sudo. Type "man sudo" for more information.

     

    To proceed, enter your password, or type Ctrl-C to abort.

     

    Password:

    Sorry, try again.

    Password:

    gpt show: /dev/disk0: mediasize=121332826112; sectorsize=512; blocks=236978176

    gpt show: /dev/disk0: PMBR at sector 0

    gpt show: /dev/disk0: Pri GPT at sector 1

    gpt show: /dev/disk0: Sec GPT at sector 236978175

          start       size  index  contents

              0          1         PMBR

              1          1         Pri GPT header

              2         32         Pri GPT table

             34          6        

             40     409600      1  GPT part - C12A7328-F81F-11D2-BA4B-00A0C93EC93B

         409640  236306352      2  GPT part - 53746F72-6167-11AA-AA11-00306543ECAC

      236715992     262144      3  GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC

      236978136          7        

      236978143         32         Sec GPT table

      236978175          1         Sec GPT header

    Jeremys-iMac:~ jeremygaster$ sudo fdisk /dev/disk0

    Disk: /dev/disk0 geometry: 14751/255/63 [236978176 sectors]

    Signature: 0xAA55

             Starting       Ending

    #: id  cyl  hd sec -  cyl  hd sec [     start -       size]

    ------------------------------------------------------------------------

    1: EE 1023 254  63 - 1023 254  63 [         1 -  236978175] <Unknown ID>

    2: 00    0   0   0 -    0   0   0 [         0 -          0] unused     

    3: 00    0   0   0 -    0   0   0 [         0 -          0] unused     

    4: 00    0   0   0 -    0   0   0 [         0 -          0] unused     

    Jeremys-iMac:~ jeremygaster$

  • by Loner T,

    Loner T Loner T Apr 30, 2015 4:21 AM in response to Jeremy@Creative
    Level 7 (23,828 points)
    Safari
    Apr 30, 2015 4:21 AM in response to Jeremy@Creative

    Since you have a Fusion drive, can you post the output of the following?

     

    sudo gpt -vv -r show /dev/disk1

    sudo fdisk /dev/disk1

  • by Jeremy@Creative,

    Jeremy@Creative Jeremy@Creative Apr 30, 2015 4:29 AM in response to Loner T
    Level 1 (0 points)
    Apr 30, 2015 4:29 AM in response to Loner T

    Jeremys-iMac:~ jeremygaster$ sudo gpt -vv -r show /dev/disk1 sudo fdisk /dev/disk1

    Password:

    gpt show: /dev/disk1: mediasize=1000204886016; sectorsize=512; blocks=1953525168

    gpt show: /dev/disk1: PMBR at sector 0

    gpt show: /dev/disk1: Pri GPT at sector 1

    gpt show: /dev/disk1: Sec GPT at sector 1953525167

           start        size  index  contents

               0           1         PMBR

               1           1         Pri GPT header

               2          32         Pri GPT table

              34           6        

              40      409600      1  GPT part - C12A7328-F81F-11D2-BA4B-00A0C93EC93B

          409640  1951845952      2  GPT part - 53746F72-6167-11AA-AA11-00306543ECAC

      1952255592     1269536      3  GPT part - 426F6F74-0000-11AA-AA11-00306543ECAC

      1953525128           7        

      1953525135          32         Sec GPT table

      1953525167           1         Sec GPT header

    gpt show: unable to open device 'sudo': No such file or directory

    Jeremys-iMac:~ jeremygaster$

  • by Loner T,

    Loner T Loner T Apr 30, 2015 4:41 AM in response to Jeremy@Creative
    Level 7 (23,828 points)
    Safari
    Apr 30, 2015 4:41 AM in response to Jeremy@Creative

    Can you the output of the last command (fdisk)?

  • by Jeremy@Creative,

    Jeremy@Creative Jeremy@Creative Apr 30, 2015 4:45 AM in response to Loner T
    Level 1 (0 points)
    Apr 30, 2015 4:45 AM in response to Loner T

    Disk: /dev/disk1 geometry: 121601/255/63 [1953525168 sectors]

    Signature: 0xAA55

             Starting       Ending

    #: id  cyl  hd sec -  cyl  hd sec [     start -       size]

    ------------------------------------------------------------------------

    1: EE 1023 254  63 - 1023 254  63 [         1 - 1953525167] <Unknown ID>

    2: 00    0   0   0 -    0   0   0 [         0 -          0] unused     

    3: 00    0   0   0 -    0   0   0 [         0 -          0] unused     

    4: 00    0   0   0 -    0   0   0 [         0 -          0] unused     

    Jeremys-iMac:~ jeremygaster$

  • by Loner T,

    Loner T Loner T Apr 30, 2015 6:07 AM in response to Jeremy@Creative
    Level 7 (23,828 points)
    Safari
    Apr 30, 2015 6:07 AM in response to Jeremy@Creative

    You currently do not have a Bootcamp/Windows partition. How was it deleted? Can you run Disk Utility Repair before your next attempt at BCA?

  • by Jeremy@Creative,

    Jeremy@Creative Jeremy@Creative Apr 30, 2015 6:16 AM in response to Loner T
    Level 1 (0 points)
    Apr 30, 2015 6:16 AM in response to Loner T

    I uninstalled it using BCA.  I repaired the disk and verified the permissions before the last attempt with no sucess unfortunately. I have also done a clean reinstall.

     

    The senior advisors at Apple have submitted this problem to their engineering team and as yet, none of their suggestions have worked.  They are still working on it.

     

    Maybe a BCA update is being put together.  I have notice many others with the 5k with the same problem. Frustrating!

     

    Thanks for your ongoing help...

  • by Loner T,

    Loner T Loner T Apr 30, 2015 6:21 AM in response to Jeremy@Creative
    Level 7 (23,828 points)
    Safari
    Apr 30, 2015 6:21 AM in response to Jeremy@Creative

    Do you want to attempt an EFI boot (faster) or a legacy BIOS boot? If you are willing to try either, I can give you the steps to try from Terminal.

     

    You will also need http://sourceforge.net/projects/gptfdisk/.

  • by Jeremy@Creative,

    Jeremy@Creative Jeremy@Creative Apr 30, 2015 6:24 AM in response to Loner T
    Level 1 (0 points)
    Apr 30, 2015 6:24 AM in response to Loner T

    To be honest, I am not familiar with EFI or legacy or what the differences between the two are. That would be great thanks.

     

    Would it involve reinstalling the system again?

  • by Loner T,

    Loner T Loner T Apr 30, 2015 6:43 PM in response to Jeremy@Creative
    Level 7 (23,828 points)
    Safari
    Apr 30, 2015 6:43 PM in response to Jeremy@Creative

    1. Backup your current OS X installation.

    2. We will use the diskutil cs resizeStack command. It allows you to choose which physical device is target of resizing when resizing a CS volume. Using the values from you diskutil cs list output,

     

     

    diskutil cs resizeStack E693210D-5893-4CC0-B3FF-18B5A92179CB B66237C5-F9ED-454C-9AFB-90553B0D0E0A 750g free BOOTCAMP 0g

     

    The first UUID is your Macintosh HD OS X volume. The second UUID refers to the 1TB HDD. The CS volume is being reduced to 750g, freeing up 250g for Windows which will be marked a Free Space. You can choose a value other than 750g as the OS X size. 750g is an example. The last 0g tells the command to create a part which occupies all the freed-up disk space.

     

    diskutil cs resizestack

    Usage:  diskutil coreStorage resizeStack

            lvUUID|MountPoint|DiskIdentifier|DeviceNode [pvUUID] size

            [part1Format part1Name part1Size part2Format part2Name part2Size

             part3Format part3Name part3Size ...]

    Resize both a logical volume and one of its underlying physical volumes in a

    single operation. A single physical volume is always chosen for the underlying

    shrink or grow, even if the logical volume's logical volume group is backed by

    more than one physical volume. If you do not specify a particular physical

    volume, then one is chosen for you. Note that if this is a grow operation,

    this verb is limited by the physical volume's partition's room to grow.

    Specifying zero as the size asks for an "automatic" grow-to-fill operation.

    If this is a shrink operation, you can optionally request that new partitions

    be created in the newly-formed free space gap in the partition map.

    Again, note that this only resizes one of the underlying physical volumes; if

    you need more sophistication in managing your topology, you should use the

    separate physical and logical volume resize verbs.

    Example: diskutil coreStorage resizeStack

             11111111-2222-3333-4444-555555555555 10g JHFS+ New 1g

     

    3. Please post the output of after step 2.

     

         diskutil cs list

         sudo gpt -vv -r show /dev/disk1

         sudo fdisk /dev/disk1

  • by Jeremy@Creative,

    Jeremy@Creative Jeremy@Creative May 1, 2015 2:26 AM in response to Loner T
    Level 1 (0 points)
    May 1, 2015 2:26 AM in response to Loner T

    OK great, I will complete the steps suggested.  I have several questions;

     

    1. Will these steps require that I will need to reinstall the system

    2. Do I execute these commands from terminal in IOS or from terminal on bootup.

     

    Thanks

  • by Loner T,

    Loner T Loner T May 1, 2015 4:14 AM in response to Jeremy@Creative
    Level 7 (23,828 points)
    Safari
    May 1, 2015 4:14 AM in response to Jeremy@Creative

    No. There is no reinstallation of OS X, the partition is being shrunk. The following command is executed from OS X Terminal.

     

    diskutil cs resizeStack E693210D-5893-4CC0-B3FF-18B5A92179CB B66237C5-F9ED-454C-9AFB-90553B0D0E0A 750g free BOOTCAMP 0g

  • by Jeremy@Creative,

    Jeremy@Creative Jeremy@Creative May 1, 2015 4:37 AM in response to Loner T
    Level 1 (0 points)
    May 1, 2015 4:37 AM in response to Loner T

    OK so this is what I got from Terminal after executing step 2:

     

    Jeremys-iMac:~ jeremygaster$ diskutil cs resizeStack E693210D-5893-4CC0-B3FF-18B5A92179CB B66237C5-F9ED-454C-9AFB-90553B0D0E0A 750g free BOOTCAMP 0g

    The Core Storage Logical Volume UUID is E693210D-5893-4CC0-B3FF-18B5A92179CB

    Started CoreStorage operation

    Checking prerequisites for resizing Logical-Physical volume stack

    Shrinking Logical-Physical volume stack

    Verifying file system

    Using live mode

    Performing live verification

    Checking Journaled HFS Plus volume

    Checking extents overflow file

    Checking multi-linked files

    Checking catalog hierarchy

    Checking extended attributes file

    Checking volume bitmap

    Checking volume information

    File system check exit code is 0

    Shrinking file system

    Shrinking Logical Volume

    Resizing Core Storage Logical Volume structures

    Resized Core Storage Logical Volume to 749999882240 bytes

    Shrinking Core Storage Physical Volume from 999345127424 to 634866515968 bytes

    Shrinking Core Storage data structures

    Resizing Core Storage Physical Volume structures

    Resized Core Storage Physical Volume to 634866515968 bytes

    Copying booter

    Shrinking partition for Physical Volume and adding new partitions

    Modifying partition map

    A problem occurred; undoing all changes

    Copying booter

    Growing Core Storage data structures

    A problem occurred; undoing all changes

    Growing Logical Volume

    Resizing Core Storage Logical Volume structures

    Resized Core Storage Logical Volume to 750000013312 bytes

    Growing file system

    Error: -69822: Couldn't rediscover disk after operation

    Jeremys-iMac:~ jeremygaster$

Page 1 of 4 last Next