NRB0121

Q: Encrypt Backup Password Problem

I checked the option to encrpyt the back up using a password. Any password I try cannot be used - I've tried my itunes password and a variety of others - I just keep getting a message saying the password cannot be set. It worked fine until a couple of days ago. Any ideas?

Advent PC, Windows Vista

Posted on Jul 25, 2009 11:20 AM

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Q: Encrypt Backup Password Problem

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  • by subjekt51,

    subjekt51 subjekt51 Nov 10, 2014 6:26 AM in response to nurjop
    Level 1 (0 points)
    Nov 10, 2014 6:26 AM in response to nurjop

    And the bug still exists! I have owned iphones since first released, I have restored from back up dozens of times. I have NEVER encrypted my back ups. After installing IOS 8 on my Iphone5 and receiving my new Iphone 6 - I tried to restore my new phone from my Itunes back up - only to find the back up is now encrypted. I only use 5 different passwords for EVERYTHING I do depending on the requirements of a site or the security I desire. NONE of my passwords work (not that I ever selected encrypt back up in the first place). I have tried all of the selections in this thread to no avail. I now have a brick for an iphone 6 since I cannot transfer my data from my old phone. On my way to the genius bar this morning to see what they will say. Not feeling particularily confident this is going to play out well for me...

  • by OfirX2,

    OfirX2 OfirX2 Nov 27, 2014 11:39 PM in response to dr.georgescu
    Level 1 (0 points)
    Nov 27, 2014 11:39 PM in response to dr.georgescu

    Thank you for your help !!! the password IS the 4-DIGIT passkey, Apple should append description on the Itunes when they request for the encryption password.

  • by subjekt51,

    subjekt51 subjekt51 Nov 28, 2014 5:52 AM in response to OfirX2
    Level 1 (0 points)
    Nov 28, 2014 5:52 AM in response to OfirX2

    Glad it worked for you. Did not work for me.

  • by amlamm,

    amlamm amlamm Jan 18, 2015 9:44 AM in response to NRB0121
    Level 1 (0 points)
    Jan 18, 2015 9:44 AM in response to NRB0121

    Spent 6+ hours on this (even managed to get a call-back from Apple Support).  They seemed surprised that this is a "known issue" when I told him there were pages and pages of Forum comments here dating back YEARS!! ..... Our "fix" was to enter the last 4 digits of my cell number.  (Those 4 numbers have NEVER been a password of mine ... like EVER).

  • by subjekt51,

    subjekt51 subjekt51 Jan 31, 2015 8:44 AM in response to amlamm
    Level 1 (0 points)
    Jan 31, 2015 8:44 AM in response to amlamm

    Spent 2 hours at the Apple store. They claimed to know nothing about it. Showed them the pages of forum activity about it and they abruptly ended my support session at the store. Brand new Iphone and I have to tell people "sorry I don't have your contact info anymore I got a new phone" like it's 1992. Thanks Apple, on this issue you suck...

  • by matthewfromaustralia,

    matthewfromaustralia matthewfromaustralia Apr 25, 2015 7:20 PM in response to rbtwrld
    Level 1 (0 points)
    Apr 25, 2015 7:20 PM in response to rbtwrld

    Do you know if there is a Mac edition of this tool?

  • by cra65,

    cra65 cra65 May 1, 2015 12:55 PM in response to NRB0121
    Level 1 (0 points)
    May 1, 2015 12:55 PM in response to NRB0121

    This just happened when working on an iPad for someone in my office.  I performed a backup and did not realize encryption was turned on.  After upgrading their iOS I tried to perform a restore but was prompted for a password.  I tried many of the suggestions found here; 1234, my password, the 4-digit unlock code of the device, the apple ID password for the person who owns the iPad etc.  What finally worked was . . . wait for it . . . . password.   Yep, that good old standby "password".   Hope this works for someone else and saves you an hour (or more) of pulling out your hair.

  • by truesaint,

    truesaint truesaint May 21, 2015 9:19 AM in response to NRB0121
    Level 1 (0 points)
    May 21, 2015 9:19 AM in response to NRB0121


    Hi & Thanks for taking the time to read this post Im sort of having the same problem? I click manually backup & restore then back up now it says syncing but when I goto prefrences there is no back up?

    And when I check encrypt iphone back up box it asks for password to be set then says "the password you entered to protect your iphone could not be set"

    Also Latest backup: Your iphone has never been backed up to this computer...

    So can anyone please tell me how on earth do I (1) Do a Encripted Back-up? & (2) How do I Just do a Non-Encripted Back-up?

    Thanks very much in Advance to all who try to help

  • by SchneidMD,

    SchneidMD SchneidMD May 23, 2015 9:52 PM in response to truesaint
    Level 1 (0 points)
    May 23, 2015 9:52 PM in response to truesaint

    Just upgraded from iPhone 5S to iPhone 6.  I spent hours typing in every password that I could think of... "iTunes backup password incorrect".  I am 100% sure that I never intentionally set an encrypted password for iTunes backup.   Then I came across a 4-year old post (thanks Cumas) that worked for me.  If you have a 3rd-party password safe or password keeper that stores multiple passwords in an encrypted file, try the master password for that particular program... worth a try.

  • by NikolaLeon,

    NikolaLeon NikolaLeon May 24, 2015 3:29 PM in response to NRB0121
    Level 1 (0 points)
    May 24, 2015 3:29 PM in response to NRB0121

    Well, this thread might be outdated but recently I've encountered this "issue" when restoring my iphone. So I will explain everything I did and what happened.

    1. Fresh OS installation done recently and of course fresh itunes installation with only 1 backup.

    2. I ran itunes with default settings like I always do and of course no backup encryption; http://prntscr.com/78zfle

    3. Once I backed up the whole thing I've noticed it asks me for a password for w/e reason.

    4. Tricks with random numbers and lowercase wont work. Lack of pure logic there. The encryption system is no joke.

    5. Tried my apple ID password just to be sure and to narrow down the problem more easily but it never worked.

    ----

    6. Figured no password can be assigned without you typing it somewhere.

    7. Password that worked for me was the very first one I used for my itunes/apple account even though I changed it few times since then.

    8. The system somehow requested that password to be input which worked.

     

    That being said, this could be really tested by the developers and appy warning and confirmation dialogue. The message box "Enter your backup password" is rather misleading nor it helps to case. In my case it was the very first password I used for itunes, despite changing it laterl. Above all, I changed that password on another computer with older items and even still on a totally new PC and fresh OS it still accepted the very first one.

     

    -What I can confirm here is that I never asked for it to be encrypted due to my computer itself being heavily encrypted with no possibility for someone to use anything from it. This is also something developers might look into. Given that I had to input the password I changed ages ago on even different PC and itunes tells you more than enough.

     

    -I hope this can help you guys because it happened to me after narrowing down how the system works. If you are unable to remember which password you used you may want to check your browser for history of password change for certain UID. In worst case im sure someone from apple migh give you the logs for password changes. SO yeah pretty much sure it affects people who changed their password since they created first one, at least itunes one. This is something DEVs may want to look into. At least associate the password with latest one people use for their itunes/icloud.

  • by pascaldup,

    pascaldup pascaldup Oct 8, 2015 5:05 PM in response to NRB0121
    Level 1 (0 points)
    Oct 8, 2015 5:05 PM in response to NRB0121

    -=-SOLVED-=- Believe it or not. I did not provide any password when I made the backup. I could not restore to a new iPad. Keep asking for a password.

    I tried every current password I use. It happen to be an old 4 digits unlock screen I have use in the past a long time ago.

  • by flyguypr1,

    flyguypr1 flyguypr1 Oct 14, 2015 9:05 PM in response to cra65
    Level 1 (4 points)
    iLife
    Oct 14, 2015 9:05 PM in response to cra65

    You've got to be KIDDING ME!!!!!!!!! It just worked for me! -.-

  • by ihatepasswords15,

    ihatepasswords15 ihatepasswords15 Oct 26, 2015 12:29 PM in response to NRB0121
    Level 1 (0 points)
    Oct 26, 2015 12:29 PM in response to NRB0121

    Can anyone remove Lawrence Finch from this blog?  LOL.  Least helpful posts ever.... and soooo many of them. 

    I just realized he is probably getting points from each of his mostly unhelpful posts. Boo.

  • by ihatepasswords15,

    ihatepasswords15 ihatepasswords15 Oct 26, 2015 7:34 PM in response to NRB0121
    Level 1 (0 points)
    Oct 26, 2015 7:34 PM in response to NRB0121

    @Lawrence Finch here's how you could help people ---

    This miracle software cracked my password for me: http://www.tenorshare.com/products/iphone-backup-unlocker.html

    (free trial version gives you the first 2 characters and asteriks for the rest)  This one was way quicker than the Elcomsoft.which is still running.

     

    Thank you to whoever posted this blog where I found the solution:

    https://www.flickr.com/groups/brushes/discuss/72157635390573402/

     

    My advice: don't give up

  • by mrwheels,

    mrwheels mrwheels Dec 19, 2015 8:31 PM in response to Lawrence Finch
    Level 1 (20 points)
    Dec 19, 2015 8:31 PM in response to Lawrence Finch

    Hi Lawrence,

     

    Hope you're still monitoring this old thread, which began in 2009.

     

    I'm having the same problem, and I placed a call to AppleCare two days ago -- the problem was that the iPhone 4S (IOS 9.2) was not backing up to iCloud, ever.  Even attempting a manual backup to iCloud failed part way through the backup procedure.

     

    The Apple tech believed the problem was somehow corruption in either IOS in an earlier version or in one of my Apps.  She firmly believed that the problem was a software issue.

     

    My laptop is a MacBook, running OS 10.11.2, and that's where iTunes is running.  I rarely use iTunes for backing up the iPhone or iPad, though at one time I did use iTunes on my Wiindows computer several years ago, before iCloud existed.  The hard drive on that Windows computer failed, so whatever was there is locked up forever.

     

    Back to current time.  The Apple tech had me look through the iCloud Keychain, looking for a password associated with either "iPhone" or "iTunes".  Neither entry exists in the Keychain listing, which is a mystery to me.  How then can iTunes insist on the password when one doesn't exist in the iCloud Keychain?

     

    The though occurs to me that if there were such a password or passcode, there must be an entry in the iCloud Keychain for "iPhone", but there is not.

     

    Any thoughts on this?

     

    Jerry

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