Q: This computer is already associated with an Apple ID

When you decide to use a feature that provides you with the ability to share various users' media across the board, you are not talking about something that is simple, nor can it be made simple. So, take a moment to actually read up on what the new feature is and how to make it work best for you. People seem to think that the "it just works" mantra should apply to every new level of complexity that is built into these smart devices as time goes on.

Well, that's not going to happen. Most of the functionality of an iPhone, iPod, iPad, and Mac are intuitive. Most of the things you do on these devices and computers do not require you to read up on anything or understand the ins and outs of anything. You pick them up, and 90% of the functionality you immediately understand. You plug it in, an start using it without being delayed whatsoever.

However, when you want to start layering up the complexity of the way in which you use these smart devices, when you want everything to magically happen so you don't have to put in any effort going forward, you are just going to have to suck it up and take a little personal responsibility, and educate yourself a bit on the particular new function or feature that you are wanting to participate in.

BTW - Family sharing is pretty straight-forward, and even the high level GUI pages that Apple has provided for Family Sharing have enough information for anyone who can read to get started with this process.

Keep in mind, this is a new feature, so the 7 pages you see here are people who have not familiarized themselves with the procedure for setting it up, people who have not made any effort to see what support material is out there, people who want to be walked through every new thing step by step,  and people who think that the whole world should function on the level of simplicity of, say, a bottle opener.

A few of the people posting are people who have specific questions or issues that they are running into and need help with, People who have read up on the process, but have run into a snag that they need clarification or help with. Those are the folks who, like us, are going through the necessary learning curve that a new complex process like this entails.

It all does "just work" but it all doesn't "just work" intuitively. A lot of it just works intuitively, but if you want to take advantage of the more complex configurations and processes now being offered for cross-device usage, cross-user usage, and cross-functionality usage, then you are just going to have to accept the fact that it is not simply something that will "just work" without a little effort from you. Namely - take the time to read up on the numerous pieces of documentation, user manuals, customer-oriented walk-thru pages, Support Community resources that you have available to you.

No one here is apologizing. But we don't come by our knowledge by accident, either. We read, we check things out, we try things out. It's not rocket science. But it does require that people don't expect everything to be handed to them on a silver platter. A little more effort and a little less sense of entitlement would go a long way.

Cheers,

GB

Gail ,

        Thanks for taking the time to reply in a civil manner , much appreciated . I disagree with your assumption that all 7 pages of people ' have not familiarised themselves with the information available to anyone who can read '. I have taken the time to read ' documentation , user manuals , walk-thru pages and decided iTunes is no longer , for me , good enough as a primary source. There are better , simpler organisational systems available and I will use those henceforth .

In my opinion , the 90-day iTunes\Apple ID exclusion rule , is backwards and unwarranted for the 21st Century . There are no complex configurations and processes needed  with Music/Movie storage and playback . If somebody purchased something nothing should prevent them from accessing it . Ever.

Best ,

~M~ 

HI - M - ,

1magine wrote:

 

My partner never Syncs her iPhone 5s anymore because for 90 days we could not watch a movie from iTunes and she felt guilty afterwards for the mistake .

Just a clarification about the 90-day rule. This 90-day lockout only prevents other Apple ID users who may sign onto the same iTunes account from re-downloading any of their past purchases for the lockout period. It does not prevent any user who is authorized to that iTunes account from making and downloading new purchases, from syncing, from using iTunes in a perfectly normal manner. It just means that the last person who signed on and who re-downloaded a past purchase from that iTunes library will be the only one who can download past purchases on that library for the next 90 days.

Not sure what happened on the Movie issue? Possibly the Movie was purchased by you and your partner then downloaded some other past purchase preventing you from downloading the movie for 90 days?

And I in no way mean to impugn all of the posters on this thread in reference to the issues they are having with Family Sharing. As I indicated in the paragraph directly following the observation about the majority of posts on the seven pages, I also demonstrated that this is not the only reason that people are having issues:

A few of the people posting are people who have specific questions or issues that they are running into and need help with, People who have read up on the process, but have run into a snag that they need clarification or help with. Those are the folks who, like us, are going through the necessary learning curve that a new complex process like this entails.

As I indicated in that paragraph, we as Support Community members do not have all of the answers yet, because we are going through the learning curve as is everyone else. With the introduction of any new software, we do expect to see questions, frustrations, confusion, etc. as we work through the processes. But again, the demand from the user base is for increasingly interactive, increasingly complex, increasingly layered software. As those demands are met, folks are going to have to understand that the "it just works" approach simply no longer applies.

I do have to say, however, that as one who has to work on a PC all day, and only get to get on my Mac for pleasure, I am soooooo aware of the fact that my Mac "just works". Likewise, my phones, which i use for photos, music, and to have in my pocket for all emergencies, also "just work". I haven't had to figure anything out for a long time.

I keep any games that I may want to play on the Mac. Seems like it is just a more logical to do something that pulls so much CPU power  on a machine that has that power.

But, if you are continuing to have issues with Family Sharing and would like to work through those issues together, please post back with your issues, and we will tackle them one at a time and get you working!

Cheers.

GB

gail from maine wrote:

Just a clarification about the 90-day rule. This 90-day lockout only prevents other Apple ID users who may sign onto the same iTunes account from re-downloading past purchases. It does not prevent any user who is authorized to that iTunes account from making and downloading new purchases, from syncing, from using iTunes in a perfectly normal manner. It just means that the last person who signed on and who re-downloaded a past purchase from that iTunes library will be the only one who can download past purchases on that library for the next 90 days.

To be clear, the 90 day lockout prevents any other AppleID from redownloading previous purchases on that computer, even if it’s another library or computer user account.

All AppleIDs can still be used to make purchases in all libraries in all computer logins on that computer.

Just trying to clarify for everyone about AppleID, iTunes library and computer login. They are not the same.

(I know you get it Gail).

Thanks Chris! Any and all further illumination is highly desired! and, as always, a helping hand is greatly appreciated! The more ways we can demonstrate this rather convoluted little piece of Apple ID Association (and what that means) vs. Apple ID Authourization (and what that means), and Apple ID "total number of eligible devices that can be registered" (and what that means the better we will come at explaining why they work the way they do to understandably confused fellow users!

Cheers,

GB

What is really criminal is that Apple considers Season Passes and iTunes Match subscriptions as "Previous Purchases".

So now Apple has my money and I can't download the new episodes that are released each week, and I can't turn on iTunes Match.

I believe the term for taking money from people and give them nothing in return is "Stealing".

This is the last money that Apple is ever going to steal from me.

Google Play here I come!

I guess I just need it broken down in a simple format. 

I literally just redeemed the code for Big Hero 6 for Disney Movies anywhere.  It's currently downloading from the cloud to my iPad (incredibly slow I might add).  I went over to plug said iPad into my Mac when I saw the download from Cloud in the movies section of iTunes.  Curious, I clicked on it and got the message.  So admittedly I'm slightly confused.  Are you telling me I can't have this movie downloaded both to my Mac and my iPad?  The same apple ID is logged into both items so I'm even more confused. 

Is there some new setting I have to enable in order to download on both devices?  I was always under the impression that storing something in the cloud allowed for download to any device associated to that ID.  Or should I have downloaded from the Cloud to my Mac and then synced to my iPad?

Thank you for the clarification. 

Here is the link to the iTunes ToU:

http://www.apple.com/legal/internet-services/itunes/us/terms.html#SERVICE

I don't use iTunes, but I believe that you download it to your computer and, if you have iDevices "associated", you can also download your purchased movies there. The (somewhat complicated" terms are rather lengthy covering both purchases and rentals. You might also want to check out the support site:

http://www.apple.com/support/itunes/?cid=ACS::iTunes&cp=ACS::iTunes

You are trying to download to both computer and iPad at the same time?  Using the same Internet connection?  Doesn't make sense to me.  Download to one and sync to the other. Much faster.  I don't know if the parallel download is causing an issue.

SO can I Mac with two user accounts with seperate iTunes accounts have seperate Apple Music accounts or does that just not work - do you have to use family sharing?

I´ve been using two accounts with two different itunes-acounts on my Macs for many years and have never had any problems before. Now, all of a sudden, without having activated match or any other new service, I´m not allowed to watch new episodes of series I HAVE PAIED FOR for 90 Days!!

I just want a place where I can pay for media and itunes has been a good provider for many years. Unfortunately Apple has decided they don´t wan´t my business anymore by inflicting this trouble on me! If you take my money, but don´t give me the product, it´s called THEFT!!

I guess the irony is; I´m a shareholder in this company, so actually: they have sort of stolen from one of the (many) owners....

Apple: If you care about your customers, of which many are shareholders: fix this issue ASAP!

Apple is not here. If you would like to send them your feedback, do so here: Apple - Feedback

Cheers,

GB