Aaron H.
Level 1 (0 points)

Q: Receiving multiple copies of all digital touch messages.

On my Apple Watch, any digital touch message (sketch, tap, heartbeat) will show up with a notification that says "Bob sent you multiple messages."  When clicking on the notification it shows me the same sketch or taps 2 times in a row.  Sometimes this is actually nice to get 2nd crack at seeing a drawing, but something like a series of drawing or a long heartbeat message it can be interminable.

 

When I receive texts on my watch they can be single if only one message sent ("Bob sent you a message"), but all digital touch messages sent from any of my contacts come through as multiple messages and I would love to find a way to stop this behavior.

Apple Watch, iOS 8.3, Steel 42mm

Posted on Apr 30, 2015 8:27 AM

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Aaron H.

Q: Receiving multiple copies of all digital touch messages.

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  • Helpful answers

  • by mbsfotos,

    mbsfotos mbsfotos Apr 30, 2015 10:40 AM in response to Aaron H.
    Level 1 (0 points)
    Apr 30, 2015 10:40 AM in response to Aaron H.

    Yes I started getting this today, 1 message at lunchtime came in several times, Then for some reason over a 4 hour period this afternoon my battery life dropped 50% even though I wasn't really using it, I rebooted both watch and phone and when the watch started up again I got that 1 digital touch drawing through again, I guess it was some how stuck and was killing my battery.

     

    Also my wife noticed that a digital touch drawing I sent her last night at 10pm she only got today after I rebooted my watch!!!!

     

    Very messed up.

  • by Aaron H.,

    Aaron H. Aaron H. May 1, 2015 9:20 AM in response to mbsfotos
    Level 1 (0 points)
    May 1, 2015 9:20 AM in response to mbsfotos

    Interesting.  This seems similar, but a little different as mine is (and has always) received 2 copies of a digital touch message.

    Still, did try rebooting everything at the same time as you suggested just to see, but it didn't help me here. Thanks for the idea, though.

  • by WilliamSledd,

    WilliamSledd WilliamSledd May 1, 2015 12:30 PM in response to Aaron H.
    Level 1 (0 points)
    May 1, 2015 12:30 PM in response to Aaron H.

    I have same issue. Doesn't happen all the time, but I get multiple messages most of the time.

  • by John Fischetti1,

    John Fischetti1 John Fischetti1 May 3, 2015 7:19 PM in response to WilliamSledd
    Level 1 (44 points)
    May 3, 2015 7:19 PM in response to WilliamSledd

    I have an issue where any digital touch messages that I send to my son are then received back to myself. He receives them, but I get them too....

     

    Also, if he sends me one, i will receive an alert, but have to sit thru his last message before i can see the new one...

     

    Very weird.

  • by ajk111,

    ajk111 ajk111 May 5, 2015 1:51 PM in response to Aaron H.
    Level 1 (0 points)
    May 5, 2015 1:51 PM in response to Aaron H.

    I had the same problem and chatted with a rep and we fixed this issue. Here's how we fixed it:

     

    1. Backup iPhone to iTunes (because its faster) also iPhone keeps a backup of apple watch.

    2. On Apple Watch go to General-Reset-Confirm. (your workout and activity data is saved to iPhone so you won't lose this)

    3. Set up as a NEW watch (NOT from a backup).

    4. Let the watch configure and load and then pair again with iPhone.

    5. You now have a factory setting watch, time to erase again and restore from an old backup.

    6. On Apple Watch go to General-Reset-Confirm.

    7. When its done resetting hit restore from backup. Do NOT choose the most recent backup. The Apple Watch automatically backs up to the phone while its resetting, so the most recent backup is actually a backup of the previous factory setting Watch you just created...you don't want this one.

    8. Type in passwords etc and let the phone finish syncing all of the apps...the last thing to sync will be activities.

     

    Have someone send you a digital touch drawing and see if it only shows up once. It should.

  • by Mandy Kirk,

    Mandy Kirk Mandy Kirk Jun 14, 2015 10:54 AM in response to John Fischetti1
    Level 1 (0 points)
    Jun 14, 2015 10:54 AM in response to John Fischetti1

    I'm betting you and your son use the same AppleID... no?

  • by Quiksilvermusic,

    Quiksilvermusic Quiksilvermusic Sep 6, 2016 8:54 AM in response to John Fischetti1
    Level 1 (14 points)
    Apple Watch
    Sep 6, 2016 8:54 AM in response to John Fischetti1

    Hey John,

     

    I know this is well past a year old, so my apologies to all, but I was unable to find any newer threads/conversations around this issue, but I have this EXACT same issue happening to me right now. I've restored the watch and set up as a new watch as opposed to from a backup and still continue to receive these weird duplicate messages from myself. Were you able to find a solution to this?

     

    - Ryan

  • by Quiksilvermusic,

    Quiksilvermusic Quiksilvermusic Sep 6, 2016 10:27 AM in response to Quiksilvermusic
    Level 1 (14 points)
    Apple Watch
    Sep 6, 2016 10:27 AM in response to Quiksilvermusic

    Update: I posted this in this thread as Jonathan UK's response helped. Hope this helps here for anyone else who stumbles across this thread.

     

    Digital Text

     

    "I was having this exact same issue as well. Something else to add on to the first point is that if you are related to this person in any way, and identified them as a relative (wife, husband, fiancé, brother etc) to Siri, it adds them to YOUR personal contact card under Add Relation. And for some reason, only with Digital Touch messages, it'll see this person's contact info inside of your personal contact card, which results in duplicate messages. As soon as I removed this relation, the duplicates stopped happening. Kind of annoying if you like to refer to people by their relation (i.e., Siri, call my wife).

     

    Just thoughts I'd drop this in, in case it helps.

     

    - Ryan"