David 14

Q: Logic Pro X was not able to complete the download. Check your internet connection and try downloading again.

Hey Guys,

 

So I downloaded Logic Pro yesterday and I have been fighting it every step of the way with installing these packages. Sometimes they download and install, sometimes they don't (I have tried downloading them individually). I can't seem to download the bigger packages especially (packages around or larger than 1.5 GB). My internet connection is not the problem. I have a Verizon FIOS package at 80Mbps Down/Up. Along with it I have the standard issue Verizon router. The firewall on my mac is turned off. Can anyone help me out with this?

 

Screen Shot 2015-05-04 at 3.35.58 PM.png

 

David

MacBook Pro (Retina, 15-inch, Mid 2014), OS X Yosemite (10.10.2), 16 GB, Core i7 2.2 Ghz, 256 GB SSD

Posted on May 4, 2015 12:38 PM

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Q: Logic Pro X was not able to complete the download. Check your internet connection and try downloading again.

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  • Helpful answers

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound May 4, 2015 1:40 PM in response to David 14
    Level 6 (12,107 points)
    May 4, 2015 1:40 PM in response to David 14

    Some ISPs place limits on the per file size of files downloaded from the net.... (Though I don't believe Verizon does so but it's Verizon so who knows.. they change things so often it's hard to tell.. depending on the package you have bought from them...!) or time out during such transfers of larger files.. or certain routers just failing to keep awake during such single file downloads... which then drops the 'signal' so to speak so the download times out... or it could even be a routing issue.... and may fix itself later...

     

    It could also be your Mac is going to sleep or sending the drives to sleep and the touter isn't correctly responding to such behavior....  So, make sure your Mac and it's HDs are not going to sleep during the process....

     

    Finally, an obvious one.. but often overlooked.. make sure you have plenty of free space on your System Hard drive.. as  a lack of it.. and therefore a lack of space for the files to both download and then install... can cause such issues.. Note: OS X prefers at least 30% free space on the system drive at all times to function optimally.

     

    Failing all of that....

     

    Check the tips in the following link..

     

    Downloading 'Essential or Additional Content' or the Logic Pro X app Tips

     

    Make note of each of them as they have al been found by one user or another to resolve the issue...

  • by David 14,

    David 14 David 14 May 4, 2015 1:47 PM in response to The Art Of Sound
    Level 1 (35 points)
    May 4, 2015 1:47 PM in response to The Art Of Sound

    I did all of what that page said to no avail...

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound May 4, 2015 1:55 PM in response to David 14
    Level 6 (12,107 points)
    May 4, 2015 1:55 PM in response to David 14

    ...and the available space on your system HD is?

     

    You set the Energy settings for your Mac so the HDs don't go to sleep and the Mac itself (not just the screen) stays awake?

     

    You tried using Ethernet instead of WiFi?

     

    If its not any of those then it's likely going to be an issue with your router or your internet connect or ISP.....

     

    To test, upload a large 1.8+ GB file (anything will do... Zip up a load of files until you end up with a very large file)  to Dropbox and then try downloading it again yourself...

  • by David 14,

    David 14 David 14 May 4, 2015 2:14 PM in response to The Art Of Sound
    Level 1 (35 points)
    May 4, 2015 2:14 PM in response to The Art Of Sound

    I have approx. 150 GB of space left on my HDD. I have these settings in sys. pref. (see pic below). I know I can download more than 1.8 GB because I've download 5GB movies before without issues. I'm already running off of a wired connection so that can be ruled out...

  • by David 14,

    David 14 David 14 May 4, 2015 2:15 PM in response to David 14
    Level 1 (35 points)
    May 4, 2015 2:15 PM in response to David 14

    Forgot to add the image... Screen Shot 2015-05-04 at 4.40.36 PM.png

  • by The Art Of Sound,Solvedanswer

    The Art Of Sound The Art Of Sound May 6, 2015 1:34 PM in response to David 14
    Level 6 (12,107 points)
    May 6, 2015 1:34 PM in response to David 14

    I didn't realize that on newer Macbook Pros there isn't a Computer sleep option any longer....

     

    Mine looks like this.....

     

    Screen Shot 2015-05-04 at 7.03.07 PM.png

    So.. apart from trying with Power Nap off.....

     

    Based on your answers it has to be something to do with your Router and/or network related issues... (assuming you also repaired permissions?)

     

    Cant think of anything else.... at this time...

     

    FWIW, in the past with other clients that had this sort of problem.. it's always been down to the router, network, disk related problems..  or sleep settings that were found to be the cause of the issue... I have never come across another reason.

  • by David 14,

    David 14 David 14 May 5, 2015 12:54 PM in response to The Art Of Sound
    Level 1 (35 points)
    May 5, 2015 12:54 PM in response to The Art Of Sound

    Anybody else have any ideas?

  • by David 14,Helpful

    David 14 David 14 May 6, 2015 1:34 PM in response to David 14
    Level 1 (35 points)
    May 6, 2015 1:34 PM in response to David 14

    Fixed it! Turns out it was the verizon fios router.

  • by The Art Of Sound,

    The Art Of Sound The Art Of Sound May 6, 2015 1:37 PM in response to David 14
    Level 6 (12,107 points)
    May 6, 2015 1:37 PM in response to David 14

    Ah.. it was the router (one of the most common reasons for such issues)

     

    If I may ask.. how did you resolve the problem?

     

    Switch routers.. eliminate it from your network temporarily... reboot it?

  • by zinnwick,

    zinnwick zinnwick May 17, 2015 3:50 AM in response to David 14
    Level 1 (0 points)
    May 17, 2015 3:50 AM in response to David 14

    David, I have been struggling with this very problem for about three months. I have tried so many variations (very frustrating) and I'm about to completely delete logic and try re-downloading it if switching the router doesn't work (even though I really don't want to because I even experience many problems just installing Logic). Can you tell us how you fixed it? Did you get another router or did you reboot yours?

  • by zinnwick,

    zinnwick zinnwick May 17, 2015 4:34 AM in response to David 14
    Level 1 (0 points)
    May 17, 2015 4:34 AM in response to David 14

    Just tried downloading again with ethernet plugged in, all other apps closed, energy setting properly adjusted to not fall asleep or dim the screen and disk permissions repaired. I'm going to try to take my Macbook to my friend's this weekend for band practice and try using his router there. If that doesn't work then I will sell this laptop to buy an authentic Wakisashi and commit Seppuku at sundown.