Jessecb1323

Q: iPod Touch 4G

My iPod Touch 4G running IOS 6.1.6 is stuck on the "connect to iTunes logo". When I try to power it on it shows the Apple logo, but then the "connect to iTunes message pops up. I also tryed to restore it, but it tells me "error device not found", or error "(14)". PLEASE HELP.

iPod touch, iOS 6.1.6

Posted on May 4, 2015 8:47 PM

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Q: iPod Touch 4G

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  • by lllaass,Apple recommended

    lllaass lllaass May 5, 2015 1:19 AM in response to Jessecb1323
    Level 10 (190,677 points)
    Apple Watch
    May 5, 2015 1:19 AM in response to Jessecb1323

    Check your USB connections

    Related errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014, or "invalid response."

    If the USB connection between your device and computer is interrupted, you might not be able to update or restore.

    To narrow down the issue, you can try different equipment:

    If you still see the error message, check for hardware issues by following the next section.

    Check for hardware issues

    Related errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.These errors mean that your device or computer might have a hardware issue that stops the update or restore from completing.

    1. Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
    2. Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    3. Make sure that your security software and settings are allowing communication between your device and update servers.
    4. If you still see the error message when you update or restore, contact Apple support.