HT204187: If Mail on your Mac keeps asking for your password

Learn about If Mail on your Mac keeps asking for your password
theoffshore
Level 1 (0 points)

Q: I have just bought my first Mac and I hate it !!!

cannot receive mail. Connection doctor shows all mail connected . Have taken offline and put back on line. Closed and re-opened mail. Nothing works. I really wish I had stuck with a PC...

iMac

Posted on May 5, 2015 4:15 PM

by tbirdvet,Solvedanswer
tbirdvet tbirdvet
Level 4 (3,003 points)
A:

Hace an Apple store person (genius) help set up your mail account for you.

Posted on May 5, 2015 4:38 PM

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theoffshore

Q: I have just bought my first Mac and I hate it !!!

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  • by Csound1,

    Csound1 Csound1 May 5, 2015 4:16 PM in response to theoffshore
    Level 9 (50,282 points)
    Desktops
    May 5, 2015 4:16 PM in response to theoffshore

    If you just bought it (less than 14 days) take it back for a refund, no need to have hate in your daily life. PC's are a cheap item.

  • by tbirdvet,Solvedanswer

    tbirdvet tbirdvet May 5, 2015 4:38 PM in response to theoffshore
    Level 4 (3,003 points)
    May 5, 2015 4:38 PM in response to theoffshore

    Hace an Apple store person (genius) help set up your mail account for you.

  • by theoffshore,

    theoffshore theoffshore May 5, 2015 4:41 PM in response to tbirdvet
    Level 1 (0 points)
    May 5, 2015 4:41 PM in response to tbirdvet

    No

    i don't live near a store. I have had no help setting it up.

     

    I Have been reading other posts saying there are ongoing problems with mail.

     

    no point in have an iMac and using your ipad for emails....

  • by theoffshore,

    theoffshore theoffshore May 5, 2015 4:43 PM in response to Csound1
    Level 1 (0 points)
    May 5, 2015 4:43 PM in response to Csound1

    uunfortunately I've had it longer than that. It sat in the box for a couple of weeks before I set it up.

     

    thought it would be a breeze but to be honest I absolutely hate it

  • by stedman1,

    stedman1 stedman1 May 5, 2015 4:46 PM in response to theoffshore
    Level 9 (73,365 points)
    Apple Watch
    May 5, 2015 4:46 PM in response to theoffshore

    theoffshore wrote:

     

     

     

    no point in have an iMac and using your ipad for emails....

    This is true. It is also true that there is "no point" in posting to a tech support site, if you are unwilling to actually provide details. However, if your point was to get it off your chest, well done.

  • by Csound1,

    Csound1 Csound1 May 5, 2015 4:47 PM in response to theoffshore
    Level 9 (50,282 points)
    Desktops
    May 5, 2015 4:47 PM in response to theoffshore

    Then why don't you tell us some detail regarding your problem. Like who provides your mail, what you did to set it up etc.

  • by MichelPM,

    MichelPM MichelPM May 5, 2015 5:24 PM in response to theoffshore
    Level 6 (13,660 points)
    iPad
    May 5, 2015 5:24 PM in response to theoffshore

    If you bought this Mac from Apple you have 90 days of free phone support.

    Why don't you use this?

     

    Contact Apple for support and service - Apple Support

  • by theoffshore,

    theoffshore theoffshore May 5, 2015 5:51 PM in response to stedman1
    Level 1 (0 points)
    May 5, 2015 5:51 PM in response to stedman1

    I Did provide details in my original post....I did not post to ''get it off my chest ' !!

     

    I Cannot retrieve my mail (btinternet)

     

    Works when it feels like it

     

    Checked that all email addresses were active..yes

     

    tried taking them on and off line ..no change

     

    tried closing and re-opening mail....no change

     

    switch off and on..no change

     

    that about summit up

  • by theoffshore,

    theoffshore theoffshore May 5, 2015 5:56 PM in response to Csound1
    Level 1 (0 points)
    May 5, 2015 5:56 PM in response to Csound1

    i have outlined  the problem in another post Thanks

     

    i just added email accounts, btinternet (yahoo) and cloud

     

    pass words are correct and it appears they are active

     

    worked for a time then stopped

     

    have had this problem since I started using it

     

    i did read that this was a common fault with Mavericks but as I am unfamiliar with the Mac I'm struggling with it

     

    thanks

  • by theoffshore,

    theoffshore theoffshore May 5, 2015 5:58 PM in response to MichelPM
    Level 1 (0 points)
    May 5, 2015 5:58 PM in response to MichelPM

    I Didn't buy it from an Apple Store, I bought it from Curry/PC World

     

    i think you are correct, I do have tec support and imagine that will be my next move

     

    thanks

  • by Csound1,

    Csound1 Csound1 May 5, 2015 5:58 PM in response to theoffshore
    Level 9 (50,282 points)
    Desktops
    May 5, 2015 5:58 PM in response to theoffshore

    That conveys virtually no information.

     

    What are the server settings you are using on your Mac in order to access BT email

    Was this account auto setup (by Mail) or did you manually enter the configuration

     

    Start there.

  • by CroMagnum,

    CroMagnum CroMagnum May 5, 2015 6:09 PM in response to theoffshore
    Level 1 (75 points)
    May 5, 2015 6:09 PM in response to theoffshore

    How “recent” is "just purchased" if it sat in the box for weeks?

    You haven’t said anything that would help anyone point to the possible solution.

     

    The implication is that its a new machine.

    You have phone support & chat support possible for the 90 days as MichaelPM posted.

     

    While you’ve got it, I suppose it would make sense to use the service & get up to speed on the machine.

     

    You have an iPad as well as a Mac? Desktop, or laptop?

    Is the machine really new, or bought used?

     

    Did you connect via ethernet, or are you counting on wireless?

    Have you tried switching to/from ethernet or wireless, to see if there’s a change?

  • by Csound1,

    Csound1 Csound1 May 5, 2015 6:07 PM in response to CroMagnum
    Level 9 (50,282 points)
    Desktops
    May 5, 2015 6:07 PM in response to CroMagnum

    And is it one of BT's awful series 4 hubs, or the older series 3 which had less problems than its successor. (which has been linked to mail issues in this forum)

     

    But ... email setup first I think.

  • by theoffshore,

    theoffshore theoffshore May 5, 2015 6:09 PM in response to Csound1
    Level 1 (0 points)
    May 5, 2015 6:09 PM in response to Csound1

    I'M sorry but I am not very technical and am really unfamiliar with the terminology.

    I can tell you it was  auto set up if that helps

    thanks

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