jcoxDezigner
Level 1 (0 points)

Q: Files are disappearing from mac mini server

I am running 10.8.5 on a mac mini server running 2.2.1. Files keep dropping off at the end of the day about once a week. Sometimes it's a couple hundred files, sometimes 90% of the drive this is missing. The second drive of the mac mini is partitioned into 4 separate drives where the files keep dropping. It is speratic and not consistant by no means. We do have backups but the problem is these files always drop off before the backup runs at 2:00 in the morning. I've tried moving backup times around but that still does not get the files. We end up losing a days work when this happens. We run two shifts so files would drop between 11:00 p.m. til backups run at 2:00 a.m. I've floated this backup time starting at 11:00 p.m. also but files would still drop off before it runs.

 

Any one else having this issue? I've tried resolving this to no avail and could use help.

 

Thanks in advance.

Mac mini, OS X Mountain Lion (10.8.5)

Posted on May 20, 2014 5:43 AM

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jcoxDezigner

Q: Files are disappearing from mac mini server

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  • Helpful answers

  • by lewiscornwell,

    lewiscornwell lewiscornwell May 6, 2015 1:06 AM in response to jcoxDezigner
    Level 1 (0 points)
    May 6, 2015 1:06 AM in response to jcoxDezigner

    I have the same issue - did you ever find a solution?

  • by jepping,

    jepping jepping May 6, 2015 2:33 AM in response to jcoxDezigner
    Level 2 (430 points)
    May 6, 2015 2:33 AM in response to jcoxDezigner

    Are there any scripts running at a specific time? Specific additional software running, like an anti-virus or a clean up tool?

    Is there a mention in the logs during these "drop offs"?

     

    http://www.etresoft.com/etrecheck

    Run this tool "etrecheck", edit any personal info and post the results here, so we can see what processes are running or any other "strange" tools.

    I have never seen files drop off during all my years or system engineering, weird!

    Goodluck

     

    Jeffrey

  • by lewiscornwell,

    lewiscornwell lewiscornwell May 6, 2015 3:36 AM in response to jepping
    Level 1 (0 points)
    May 6, 2015 3:36 AM in response to jepping

    It is very strange...even stranger it seems to be directories that are closer to the end of the alphabet.

     

    Below is the information you requested. I do have a back up drive which you can see plugged in, this is not usually plugged in. Also, I have recently installed Disk Drill to try and find the files.

     

    EtreCheck version: 2.2 (132)

    Report generated 5/6/15 11:33 AM

    Download EtreCheck from http://etresoft.com/etrecheck

     

     

    Click the [Click for support] links for help with non-Apple products.

    Click the [Click for details] links for more information about that line.

     

     

    Hardware Information: ℹ️

        Mac mini Server (Late 2012) (Technical Specifications)

        Mac mini - model: Macmini6,2

        1 2.3 GHz Intel Core i7 CPU: 4-core

        4 GB RAM

            BANK 0/DIMM0

                2 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                2 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

     

    Video Information: ℹ️

        Intel HD Graphics 4000 - VRAM: 512 MB

     

     

    System Software: ℹ️

        OS X 10.8.5 (12F2518) - Time since boot: 25 days 22:5:19

     

     

    Disk Information: ℹ️

        APPLE HDD ST1000LM024 disk0 : (1 TB)

            disk0s1 (disk0s1) <not mounted> : 210 MB

            Server HD (disk0s2) /  [Startup]: 97.49 GB (7.14 GB free) (Low!)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            WorkFiles (disk0s4) /Volumes/WorkFiles : 891.47 GB (77.92 GB free)

     

     

        APPLE HDD ST1000LM024 disk1 : (1 TB)

            disk1s1 (disk1s1) <not mounted> : 210 MB

     

     

    USB Information: ℹ️

        Hewlett-Packard HP LaserJet P2035

        Freecom Freecom Hard Drive 1 TB

            disk3s1 (disk3s1) <not mounted> : 210 MB

            WorkFiles Backup (disk3s2) /Volumes/WorkFiles Backup : 999.86 GB (34.39 GB free)

        Apple, Inc. IR Receiver

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

     

     

    Thunderbolt Information: ℹ️

        Apple Inc. thunderbolt_bus

     

     

    Gatekeeper: ℹ️

        Mac App Store and identified developers

     

     

    Problem System Launch Agents: ℹ️

        [failed]    com.apple.AirPlayUIAgent.plist

        [failed]    com.apple.CalendarAgent.plist [Click for details]

        [failed]    com.apple.coreservices.appleid.authentication.plist

        [failed]    com.apple.printtool.agent.plist

     

     

    Problem System Launch Daemons: ℹ️

        [failed]    com.apple.coresymbolicationd.plist [Click for details]

        [failed]    com.apple.pfctl.plist

        [failed]    com.apple.wdhelper.plist

     

     

    Launch Daemons: ℹ️

        [loaded]    com.adobe.fpsaud.plist [Click for support]

        [loaded]    com.bombich.ccc.plist [Click for support]

        [running]    com.cleverfiles.cfbackd.plist [Click for support]

     

     

    User Login Items: ℹ️

        SmartDaemon    Application  (/Library/Application Support/CleverFiles/SmartDaemon.app)

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

     

     

    Internet Plug-ins: ℹ️

        FlashPlayer-10.6: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        Flash Player: Version: 17.0.0.169 - SDK 10.6 [Click for support]

        QuickTime Plugin: Version: 7.7.1

        JavaAppletPlugin: Version: 14.3.0 - SDK 10.8 Check version

     

     

    3rd Party Preference Panes: ℹ️

        Flash Player  [Click for support]

        FUSE for OS X (OSXFUSE)  [Click for support]

     

     

    Time Machine: ℹ️

        Time Machine not configured!

     

     

    Top Processes by CPU: ℹ️

             2%    Finder

             1%    mdworker

             1%    Server

             1%    securityd

             0%    fontd

     

     

    Top Processes by Memory: ℹ️

        184 MB    mdmclient(2)

        164 MB    servermgrd

        152 MB    mds

        106 MB    Disk Drill

        102 MB    Finder

     

     

    Virtual Memory Information: ℹ️

        42 MB    Free RAM

        3.95 GB    Used RAM

        3.64 GB    Swap Used

  • by jepping,

    jepping jepping May 6, 2015 3:46 AM in response to lewiscornwell
    Level 2 (430 points)
    May 6, 2015 3:46 AM in response to lewiscornwell

    Your startup partition is almost full, as well as the other partition.

    The other drive present in your mac mini is not used at all, why not?

     

    How do you backup? Because the external drive is full as well, perhaps the backup script does something strange to clean up or preserve disk space, can you check on that?

    Everything seems normals, but for a server it's pretty full, low on memory (install 8GB or more) and the backup drive should be twice the amount of data used.

    Also start using the second drive present in your macmini.

     

    Jeffrey

  • by lewiscornwell,

    lewiscornwell lewiscornwell May 6, 2015 6:47 AM in response to jepping
    Level 1 (0 points)
    May 6, 2015 6:47 AM in response to jepping

    That second HD was used for Time Machine for 4 macs but got full too quickly so we no longer use it for that.

     

    What I think I am going to do is use the other drive for our finished work. Which will free up about 250gb of space.

     

    So if you think the issue is because of the space issue, hopefully by doing this will resolve the issue.

  • by lewiscornwell,

    lewiscornwell lewiscornwell May 6, 2015 6:49 AM in response to lewiscornwell
    Level 1 (0 points)
    May 6, 2015 6:49 AM in response to lewiscornwell

    I use Carbon Copy Cloner - but havent ran it for a week.

  • by jepping,

    jepping jepping May 6, 2015 8:46 AM in response to lewiscornwell
    Level 2 (430 points)
    May 6, 2015 8:46 AM in response to lewiscornwell

    Not exactly sure if that will fix it, it looks more like some sort of clean up script running periodically.

    Did you do a hardware test to check whether both drives are ok or not?

     

    Run this extended SMART utility

    http://www.volitans-software.com/smart_utility.php

    to verify both drives are OK.

     

    Has the issue appeared the last week? You can setup some precautions with Carbon Copy Cloner, but if the issue occurred the last couple of days, that's unlikely.

    Goodluck


    Jeffrey

  • by jcoxDezigner,

    jcoxDezigner jcoxDezigner Aug 17, 2016 7:10 AM in response to jepping
    Level 1 (0 points)
    Aug 17, 2016 7:10 AM in response to jepping

    Back with this problem trying to solve it. Just had more files drop off last night and the night before. Very strange. Here is the result of etrecheck that I received:

    EtreCheck version: 3.0.1 (304)

    Report generated 2016-08-17 09:48:38

    Download EtreCheck from https://etrecheck.com

    Runtime 2:55

    Performance: Excellent

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Other problem

    Description:

    Files are dropping off on drives

     

    Hardware Information: ⓘ

        Mac mini Server (Late 2012)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        Mac mini - model: Macmini6,2

        1 2.3 GHz Intel Core i7 CPU: 4-core

        16 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                8 GB DDR3 1600 MHz ok

            BANK 1/DIMM0

                8 GB DDR3 1600 MHz ok

        Bluetooth: Good - Handoff/Airdrop2 supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information: ⓘ

        Intel HD Graphics 4000

            Acer B243W 1920 x 1200 @ 60 Hz

     

    System Software: ⓘ

        OS X Yosemite 10.10.5 (14F27) - Time since boot: about 317 days

     

    Disk Information: ⓘ

        APPLE HDD HTS541010A9E662 disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Server HD (disk0s2) / : 249.84 GB (147.55 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

            Photos (disk0s4) /Volumes/Photos : 249.84 GB (233.03 GB free)

            Pages (disk0s5) /Volumes/Pages : 249.84 GB (242.58 GB free)

            Typesetting (disk0s6) /Volumes/Typesetting : 124.92 GB (36.19 GB free)

            Editorial (disk0s7) /Volumes/Editorial : 124.38 GB (75.69 GB free)

     

        APPLE HDD HTS541010A9E662 disk1 : (1 TB) (Rotational)

            EFI (disk1s1) <not mounted> : 210 MB

            Volume_1 (disk1s2) /Volumes/Volume_1 : 300.06 GB (90.01 GB free)

            Volume_2 (disk1s3) /Volumes/Volume_2 : 300.06 GB (229.68 GB free)

            SpectraPrint (disk1s4) /Volumes/SpectraPrint : 200.04 GB (113.78 GB free)

            Education (disk1s5) /Volumes/Education : 100.02 GB (92.80 GB free)

            Fonts (disk1s6) /Volumes/Fonts : 99.14 GB (95.36 GB free)

     

        WDC WD20EURS-63S48Y0 disk3 : (2 TB) (Rotational)

            EFI (disk3s1) <not mounted> : 210 MB

            disk3s2 (disk3s2) <not mounted> : 2.00 TB

            Boot OS X (disk3s3) <not mounted> : 134 MB

     

        WDC WD40EFRX-68WT0N0 disk2 : (4 TB) (Rotational)

            EFI (disk2s1) <not mounted> : 210 MB

            disk2s2 (disk2s2) <not mounted> : 4.00 TB

            Boot OS X (disk2s3) <not mounted> : 134 MB

     

        WDC WD40EFRX-68WT0N0 disk4 : (4 TB) (Rotational)

            EFI (disk4s1) <not mounted> : 210 MB

            disk4s2 (disk4s2) <not mounted> : 4.00 TB

            Boot OS X (disk4s3) <not mounted> : 134 MB

     

        WDC WD40EFRX-68WT0N0 disk5 : (4 TB) (Rotational)

            EFI (disk5s1) <not mounted> : 210 MB

            disk5s2 (disk5s2) <not mounted> : 4.00 TB

            Boot OS X (disk5s3) <not mounted> : 134 MB

     

        WDC WD20EURS-63S48Y0 disk6 : (2 TB) (Rotational)

            EFI (disk6s1) <not mounted> : 210 MB

            disk6s2 (disk6s2) <not mounted> : 2.00 TB

            Boot OS X (disk6s3) <not mounted> : 134 MB

     

        WDC WD40EFRX-68WT0N0 disk7 : (4 TB) (Rotational)

            EFI (disk7s1) <not mounted> : 210 MB

            disk7s2 (disk7s2) <not mounted> : 4.00 TB

            Boot OS X (disk7s3) <not mounted> : 134 MB

     

        WDC WD40EFRX-68WT0N0 disk10 : (4 TB) (Rotational)

            EFI (disk10s1) <not mounted> : 210 MB

            disk10s2 (disk10s2) <not mounted> : 4.00 TB

            Boot OS X (disk10s3) <not mounted> : 134 MB

     

        WDC WD40EFRX-68WT0N0 disk8 : (4 TB) (Rotational)

            EFI (disk8s1) <not mounted> : 210 MB

            disk8s2 (disk8s2) <not mounted> : 4.00 TB

            Boot OS X (disk8s3) <not mounted> : 134 MB

     

    USB Information: ⓘ

        Apple Inc. BRCM20702 Hub

            Apple Inc. Bluetooth USB Host Controller

        Apple, Inc. IR Receiver

     

    Thunderbolt Information: ⓘ

        Apple Inc. thunderbolt_bus

            Western Digital My Book Thunderbolt Duo

                Western Digital My Book Thunderbolt Duo

                    Western Digital My Book Thunderbolt Duo

                        Western Digital My Book Thunderbolt Duo

     

    Gatekeeper: ⓘ

        Mac App Store and identified developers

     

    Unknown Files: ⓘ

        /Library/LaunchDaemons/com.apple.serverd.plist

            /Library/PrivilegedHelperTools/com.apple.serverd

        ~/Library/LaunchAgents/com.apple.serveralertproxy.plist

            /Applications/Server.app/Contents/Library/LaunchServices/com.apple.serveralertp roxy

        2 unknown files found. [Check files]

     

    Startup Items: ⓘ

        PureFTPD: Path: /Library/StartupItems/PureFTPD

        Startup items are obsolete in OS X Yosemite

     

    System Launch Agents: ⓘ

        [not loaded]    6 Apple tasks

        [loaded]    134 Apple tasks

        [running]    71 Apple tasks

     

    System Launch Daemons: ⓘ

        [not loaded]    44 Apple tasks

        [loaded]    131 Apple tasks

        [running]    87 Apple tasks

     

    Launch Daemons: ⓘ

        [running]    com.apple.serverd.plist (2015-07-03)

        [loaded]    com.retrospect.engine.updater.plist (2013-06-04) - /tmp/retro/engineupdater.sh: Executable not found!

        [running]    com.retrospect.retroengine.plist (2013-06-04)

        [not loaded]    com.retrospect.retroisa.plist (2014-02-13)

     

    User Launch Agents: ⓘ

        [loaded]    com.apple.serveralertproxy.plist (2015-11-10)

        [loaded]    com.shirtpocket.backupbytime.plist (2015-03-16) [Support]

     

    User Login Items: ⓘ

        iTunesHelper    Application  (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

        WDDriveUtilityHelper    Application  (/Applications/WD Drive Utilities.app/Contents/WDDriveUtilityHelper.app)

     

    Internet Plug-ins: ⓘ

        Default Browser: 600 - SDK 10.10 (2015-10-05)

        QuickTime Plugin: 7.7.3 (2015-10-05)

     

    3rd Party Preference Panes: ⓘ

        Retrospect (2013-09-01) [Support]

     

    Time Machine: ⓘ

        Skip System Files: NO

        Mobile backups: OFF

        Auto backup: NO - Auto backup turned off

        Volumes being backed up:

            Server HD: Disk size: 249.84 GB Disk used: 102.29 GB

        Destinations:

            BACKUPS [Local]

            Total size: 4.00 TB

            Total number of backups: 0

            Oldest backup: -

            Last backup: -

            Size of backup disk: Excellent

                Backup size 4.00 TB > (Disk size 249.84 GB X 3)

     

    Top Processes by CPU: ⓘ

            12%    kernel_task

             7%    Retrospect

             7%    WindowServer

             2%    fontd

             1%    Finder

     

    Top Processes by Memory: ⓘ

        3.49 GB    kernel_task

        492 MB    softwareupdated

        344 MB    com.apple.WebKit.WebContent

        295 MB    mds

        197 MB    Retrospect

     

    Virtual Memory Information: ⓘ

        679 MB    Free RAM

        15.00 GB    Used RAM (7.01 GB Cached)

        743 MB    Swap Used

     

    Not sure what I am looking for. The Server log doesn't report back the day before and as far as I know, no scripts are running. We use Retrospect for back ups and without those, we would really be in bad shape.