andyn3
Level 1 (1 points)

Q: Can't print after 10.10.3

I was printing on my Brother HL-L2360DW printer (USB-connected) this morning just fine.  Since installing the 10.10.3 update, I can no longer print.  Everything on the Mac looks normal, I see the document show up in the queue, then disappear, like normal, but the printer just sits there.  I've rebooted my MBP/Retina and printer multiple times, and even tried resetting the print system (OS X Mavericks: Reset the printing system).

 

If anyone has other ideas to try I'd love to hear them!  I've filed a bug report on the feedback page.

MacBook Pro (Retina, 15-inch, Late 2013), OS X Yosemite (10.10.3)

Posted on Apr 17, 2015 3:00 PM

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andyn3

Q: Can't print after 10.10.3

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  • Helpful answers

  • by andyn3,

    andyn3 andyn3 Apr 17, 2015 3:13 PM in response to Kappy
    Level 1 (1 points)
    Apr 17, 2015 3:13 PM in response to Kappy

    Thanks Kappy, I've already tried resetting the printing system and re-adding the printer, no luck.

  • by Kappy,

    Kappy Kappy Apr 17, 2015 3:27 PM in response to andyn3
    Level 10 (270,056 points)
    Desktops
    Apr 17, 2015 3:27 PM in response to andyn3

    Contact Brother tech support. May likely be a driver problem.

  • by vplpro,

    vplpro vplpro Apr 22, 2015 6:15 AM in response to andyn3
    Level 1 (0 points)
    Apr 22, 2015 6:15 AM in response to andyn3

    I'm having the same issue. Epson 2200. I followed all the steps outlined by Kappy, but the printer still won't print. You see the document show up in the print cue, but nothing gets sent to the printer. However, I was able to print a test page from the Epson printer utility.

     

    I think this update broke the printer driver, as it is the same driver that has been in use since OS 10.8 and this is the first time we've come across a printing issue since then.

  • by BigSweeps,

    BigSweeps BigSweeps May 8, 2015 8:34 AM in response to andyn3
    Level 1 (0 points)
    May 8, 2015 8:34 AM in response to andyn3

    I have this problem too with Canon Pixma MG 6300 - tried everything and manual IP address but it still won't connect.  I have downloaded new software from Canon - still get the signal: The Printer Not Connected.  Any success yet anyone?

  • by cyberjoac,

    cyberjoac cyberjoac May 23, 2015 5:04 AM in response to andyn3
    Level 1 (0 points)
    May 23, 2015 5:04 AM in response to andyn3

    Same problem.

    Please apple fix this issue this is incredibly annoying

  • by Eric Root,

    Eric Root Eric Root May 23, 2015 11:43 AM in response to cyberjoac
    Level 9 (69,659 points)
    iTunes
    May 23, 2015 11:43 AM in response to cyberjoac

    Apple doesn’t routinely monitor the discussions. These are mostly user to user discussions.

     

    Send Apple feedback. They won't answer, but at least will know there is a problem. If enough people send feedback, it may get the problem solved sooner.

     

    Feedback

     

     

     

    Or you can use your Apple ID to register with this site and go the Apple BugReporter. Supposedly you will get an answer if you submit feedback.

     

    Feedback via Apple Developer

  • by rvwientzen,

    rvwientzen rvwientzen May 27, 2015 7:49 PM in response to andyn3
    Level 1 (0 points)
    May 27, 2015 7:49 PM in response to andyn3

    I have the same problem with Canon PIXMA Pro9000 and Canon says they are not providing a new driver.

  • by DebKo4,

    DebKo4 DebKo4 Jan 2, 2016 12:02 PM in response to rvwientzen
    Level 1 (0 points)
    Jan 2, 2016 12:02 PM in response to rvwientzen

    You probably fixed this by now... but in case you haven't I posted this today:


    For those experiencing Canon printer problems after upgrading to El Capitan, this is the site for you: https://goo.gl/Ga55aB  Specifically, I was going crazy trying to reconfigure my Canon Pro9000 until I found this:  https://goo.gl/naQKPl  Click on the Drivers box.  Voila!  While it said there was no software available (and specified on the Apple site that there was no fix), this driver worked beautifully.  Good luck all, hope this helps!  Deb

  • by DebKo4,

    DebKo4 DebKo4 Jan 2, 2016 12:03 PM in response to BigSweeps
    Level 1 (0 points)
    Jan 2, 2016 12:03 PM in response to BigSweeps

    For those experiencing Canon printer problems after upgrading to El Capitan, this is the site for you: https://goo.gl/Ga55aB  Specifically, I was going crazy trying to reconfigure my Canon Pro9000 until I found this:  https://goo.gl/naQKPl  Click on the Drivers box.  Voila!  While it said there was no software available (and specified on the Apple site that there was no fix), this driver worked beautifully.  Good luck all, hope this helps!  Deb

  • by kekoan,

    kekoan kekoan Aug 27, 2016 6:32 PM in response to andyn3
    Level 1 (4 points)
    Mac OS X
    Aug 27, 2016 6:32 PM in response to andyn3

    I've got the same printer with the same problem.  I'm tired of seeing people of other brands come in on this.

     

    We use it in an offline environment where all the computers on the network are even different OS.  Nobody's computer was updated or the like at all so we know it was all working. It worked fine for about the last year and all of a sudden, the "Printing - The printer is in use" doesn't allow us to print.

     

    What I've done:

    - tried different routers

    - tried ip printing

    - tried AirPrint

    - reset the printer (doesn't work)

    - reinstalled the drivers (doesn't work)

    - downloaded SDK and updated printer firmware (doesn't work)

     

    I'm convinced this is NOT an Apple issue but a Brother issue because:

    - it happened when nothing was updated or online.

    - it gave the same error on all computers at the same time

    - i tried my personal laptop which was never connected

    - all other printers we have HP and another Brother model both work fine.

     

    The problem is still unresolved.