HT202731: Using Apple Diagnostics
Learn about Using Apple Diagnostics
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All replies
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Helpful answers
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May 8, 2015 6:04 PM in response to SaGittaVideoby Baby Boomer (USofA),Resetting Password
1. Shut down comp & wait a few minutes.
2. Turn on & at the same time hold down the “command” & “R” keys.
3. Next screen….. In the menu bar click on Utilities (NOT OS X UTILITIES)
4. In the drop down menu, click on Terminal.
5. In the terminal pop up small window: Type exactly—> resetpassword Hit return key.
6. Reset password window will pop up. Follow the onscreen instructions to reset password. Make sure you select the admin account to reset the password.
7. You can ignore the “keychain” pop up windows, which is what I did. Does not affect anything.
You can do the keychain stuff at your leisure.
8. Quit out of everything & restart your computer.
9. Enter your new reset password.
Also, check out the following User Tip: Reset the user password in OS X Lion, Mountain Lion, Mavericks and Yosemite
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May 8, 2015 7:44 PM in response to SaGittaVideoby adobe24x7,Hi!
We apologize for the inconvenience caused we will help you out to resolve the problem which you are facing for further assistance provide us your Skype ID and Telephone Number so our one of the support person will contact you!
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