RL Powell

Q: Help with iTunes Sync - Stuck on importing photos . . .

iTunes 11.1.3 sync with iPhone 4S running latest IOS stuck on "importing photos".  I already reinstalled iTunes.  Thanks for any help.

 

B

iPhone 4S, iOS 7.0.4

Posted on Dec 7, 2013 8:54 AM

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Q: Help with iTunes Sync - Stuck on importing photos . . .

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  • by giguy1,

    giguy1 giguy1 Dec 12, 2014 9:03 AM in response to Reed4
    Level 1 (0 points)
    Dec 12, 2014 9:03 AM in response to Reed4

    thanks to you-Reed4 as well as leefoo23- the combo of both tips worked wonders for me!

  • by Krellan,

    Krellan Krellan Jan 5, 2015 3:17 PM in response to iClint_
    Level 1 (0 points)
    Jan 5, 2015 3:17 PM in response to iClint_

    Nice, this worked for me, thanks!

     

    Got a clean sync now.

     

    Josh

  • by UTChris,

    UTChris UTChris Jan 7, 2015 10:00 AM in response to giguy1
    Level 1 (4 points)
    Jan 7, 2015 10:00 AM in response to giguy1

    Wow!  I've been struggling with this issue for months and Apple hasn't been any help.  leefoo23's tip fixed it for me!  Thanks so much.

  • by napa-web-designer,

    napa-web-designer napa-web-designer Jan 9, 2015 10:50 PM in response to iClint_
    Level 1 (8 points)
    Desktops
    Jan 9, 2015 10:50 PM in response to iClint_

    Thanks iClint.  That worked for me.

  • by Double - D,

    Double - D Double - D Mar 27, 2015 5:07 AM in response to RL Powell
    Level 1 (0 points)
    Mar 27, 2015 5:07 AM in response to RL Powell

    Turning on iCloud Photos Beta solved this problem for me... Good Luck

  • by Neal Bridgens,

    Neal Bridgens Neal Bridgens Mar 28, 2015 7:21 PM in response to RL Powell
    Level 1 (24 points)
    Mar 28, 2015 7:21 PM in response to RL Powell

    Okay, what am I doing wrong? Option+Command at launch just closes the application folder and launches iPhoto as usual?

  • by woste,

    woste woste Apr 22, 2015 1:18 PM in response to Neal Bridgens
    Level 1 (4 points)
    Photos for Mac
    Apr 22, 2015 1:18 PM in response to Neal Bridgens

    Neal, you shall launch iPhoto and immediately when launch starts, then press Command+Option. Let me know how it went.

  • by woste,

    woste woste Apr 22, 2015 1:26 PM in response to RL Powell
    Level 1 (4 points)
    Photos for Mac
    Apr 22, 2015 1:26 PM in response to RL Powell

    Problem started with OS X 10.3 : my Aperture photos do no longer sync with iPhone nor iPad (both iOS 8.3), process runs forever and nothing happens.

    Checked and rebuilt Aperture database, regenerated previews, deleted the iPod Photo cache from Aperture package, no change.

     

    Syncing any folder containing images works though, but not Aperture. Noticed that each time the iPod Photo Cache folder is regenerated and contains only a Photo Database Unix file 696 bytes big.

     

    The Apple TV Photo Cache has refilled (used to be also 696 bytes)

     

    Any clue before I turn to Apple Care ???

  • by RichardF,

    RichardF RichardF Apr 26, 2015 8:49 AM in response to leefoo23
    Level 1 (110 points)
    Apr 26, 2015 8:49 AM in response to leefoo23

    I updated to 10.10.3 including the latest Photos app. I opened Photos and converted my library. I then decided I didn't like it and continue to use iPhoto. That worked fine until it came time to sync my iPhone. The sync would stick at syncing photos and not finish, even overnight. I tried restoring the phone but that did not help. Then I found this thread. I tried 2 things at the same time and now sync is working.

     

    1. I rebuilt the iPhoto database as suggested by iClint_.

    2. I opened the iPhoto Library (right click and "show Package contents") and deleted everything, especially "iPod Photo Cache", with the word cache in it, as suggested by leefoo23.

  • by Klahane,

    Klahane Klahane Apr 26, 2015 9:44 AM in response to leefoo23
    Level 1 (4 points)
    Apr 26, 2015 9:44 AM in response to leefoo23
    PS - sync of photos works with "Include videos" checked !


    I didn't find any iPod photo cache, but after I checked Include videos, my iPad finally completed a sync.

  • by RichardF,

    RichardF RichardF Apr 28, 2015 9:19 PM in response to RichardF
    Level 1 (110 points)
    Apr 28, 2015 9:19 PM in response to RichardF

    The problem (stuck on importing photos) reappeared. I haven't tried either "fix" again yet.

  • by Klahane,

    Klahane Klahane Apr 29, 2015 7:42 AM in response to RichardF
    Level 1 (4 points)
    Apr 29, 2015 7:42 AM in response to RichardF

    This morning, my iPhone 6 did not hang up at importing photos. (I have Include videos checked.)

     

    But I did see other weirdness. First, my iPhone disappeared from the iTunes device list. This is a separate issue, but one that keep recurring.

    I plugged the iPhone in and after a while got a message that my hard drive could not be copied because it timed out. Wha?

    I quit and restarted iTunes, then found that Photos had been selected instead of Aperture. I switched back, selected the albums I wanted synced made sure Include videos was checked, and then the sync proceeded without incident.

  • by RichardF,

    RichardF RichardF May 9, 2015 12:55 PM in response to RichardF
    Level 1 (110 points)
    May 9, 2015 12:55 PM in response to RichardF

    Rebuild iPhoto database was sufficient by itself to fix the problem for me. However the fix is only temporary, good for 1 sync then the problem reappears.

  • by SDglad,

    SDglad SDglad May 9, 2015 9:32 PM in response to leefoo23
    Level 1 (0 points)
    May 9, 2015 9:32 PM in response to leefoo23

    So simple yet it worked! Thank you!!!

  • by ieuano,

    ieuano ieuano May 20, 2015 11:36 AM in response to leefoo23
    Level 1 (0 points)
    May 20, 2015 11:36 AM in response to leefoo23

    Tried this on iphone 6 with Maverick OS and it worked a treat

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