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Helpful answers
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May 9, 2015 10:08 AM in response to TexasErinby ChrisJ4203,Use this support document to try and get the device into Recovery Mode. Be very exact, and you may have to attempt this more than once to get it to get into Recovery Mode.
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May 9, 2015 12:37 PM in response to ChrisJ4203by TexasErin,I tried it for a third time and I get an error message stating the iPhone could not be restored. An unknown error occurred (2001)
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May 9, 2015 2:47 PM in response to TexasErinby ChrisJ4203,See this support document for instructions on how to deal with specific error messages. Get help with iOS update and restore errors - Apple Support
Check your USB connections
Errors: 13, 14, 1600, 1601, 1602, 1603, 1604, 1611, 1643-1650, 2000, 2001, 2002, 2005, 2006, 2009, 4005, 4013, 4014. You might also see a message that includes "invalid response."
If the USB connection between your device and computer is interrupted, you might not be able to update or restore.
To narrow down the issue, try different equipment:
- Use the USB cable that came with your device, or a different Apple USB cable.
- Plug your cable into a different USB port directly on your computer. Don't plug it into your keyboard.
- Try a different computer.
- Solve other issues with the USB connection, then with your security software.
If you still see the error message, check for hardware issues
Check for hardware issues
Errors: 1, 3, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 53, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.Your device or computer might have a hardware issue that stops the update or restore from completing.
- Check that your security software and settings aren't blocking your device from communicating with the Apple update server.
- Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
- Make sure that your security software and settings are allowing communication between your device and update servers.
- If you still see the error message when you update or restore, contact Apple support.
