nteinert

Q: Outlook for Mac 2011 (14.3.9) on Mac OS X Mountain Lion 10.8.5 and Snow Leopard 10.6.8 has stopped communicating with our company Exchange server.

Outlook for Mac 2011 (14.3.9) on Mac OS X Mountain Lion (10.8.5) and Snow Leopard (10.6.8) has stopped communicating with our company Exchange server. Please help!

 

Last week, Wednesday February 19th, 2014 my iMac with OS X Mountain Lion 10.8.5 received an error on Outlook for Mac 2011 14.3.9 that "Mail could not be received at this time. The server for account "xxx" returned the error "Logon failure: unknown user name or bad password." Your username/password or security settings may be incorrect. Would you like to try re-entering your password?" I have two Exchange accounts in my mail client and received this error for both profiles. I tried reentering the passwords and still could not get it to work.

 

I know it's not an issue with my Exchange network credentials because mail on my iPhone and iPad never lost service. Also, on that same day, mail continued to work in Outlook for Mac 2011 14.3.9 on my MacBook running Snow Leopard 10.6.8.

 

Occasionally I could reboot my system, relaunch the application, and new Exchange emails would load but then would immediately time out and give the same error again.

 

I also would from time to time, check or uncheck the "SSL" setting in the Advanced Account settings and could get connectivity for about 1 hour until it would time out again.

 

Then, Thursday, February 20th, 2014 Outlook for Mac 14.3.9 gave the exact same errors on my Macbook running Snow Leopard 10.6.8.

 

Now I cannot manage my mail on either computer and must do it all on my iPhone or iPad which are still working just fine.

 

Both OS's and Office products are fully up-to-date with the latest softwares and no changes were made from our IT department to the Exchange server.

 

PLEASE HELP! Myself and my IT department are stumped at this point and cannot seem to find a viable solution out on the net. Any assistance or suggestions is GREATLY appreciated!

iMac, OS X Mountain Lion (10.8.5)

Posted on Feb 27, 2014 10:34 AM

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Q: Outlook for Mac 2011 (14.3.9) on Mac OS X Mountain Lion 10.8.5 and Snow Leopard 10.6.8 has stopped communicating with our company ... more

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  • by evan2477,

    evan2477 evan2477 Mar 11, 2014 2:42 PM in response to nteinert
    Level 1 (0 points)
    Mar 11, 2014 2:42 PM in response to nteinert

    I have exactly the same problem - i can log onto exchange and receive emails through my home network on my nokia 920, my iphone 4, my ipad 2 but on the 18th Feb all access to mail via office stopped on my macbook pro.

     

    my version of office is 14.1.9 and osx 10.8.5.

     

    coincidently, some time shortly after that date my work laptop (windows 7) stopped receiving mail over my home network or wifi dongle and the only way i could receive mail is to have direct connection with my office network via lan or office wifi.  Macbook still a problem but phones and ipad still able to access.

     

    I have tried changing passwords and saving to keychain, deleting keychain passwords, setting up fresh mail accounts but nothing seems to work.

     

    if someone could point me in the right direction that would be greatfully received as my IT department is also stumped.

  • by Eric Root,

    Eric Root Eric Root Mar 13, 2014 1:32 PM in response to evan2477
    Level 9 (71,593 points)
    iTunes
    Mar 13, 2014 1:32 PM in response to evan2477
  • by guiga,

    guiga guiga Jun 10, 2014 6:17 AM in response to nteinert
    Level 1 (0 points)
    Jun 10, 2014 6:17 AM in response to nteinert

    I am getting the same error message.  Any solutions ?

  • by lasalaj,

    lasalaj lasalaj Jul 17, 2014 8:48 AM in response to guiga
    Level 1 (0 points)
    Jul 17, 2014 8:48 AM in response to guiga

    I'm having the same issue. I continually get a prompt saying that my password is incorrect. It won't work if I try to change it in the prompt. However, I can change the password in Outlook preferences to send and retrieve my mail. It accepts my password, but seems to work for about 5 minutes before it says it can't connect to my mail. Any of you found a solution to this?

  • by ckh333,

    ckh333 ckh333 Sep 8, 2014 2:02 PM in response to nteinert
    Level 1 (0 points)
    Sep 8, 2014 2:02 PM in response to nteinert

    This appears to be a Keychain password corruption problem. Delete the saved entry in Keychain Access for Exchange and let Outlook recreate it the next time you log into Outlook.

  • by JSCappleforum,

    JSCappleforum JSCappleforum May 8, 2015 8:31 AM in response to ckh333
    Level 1 (0 points)
    May 8, 2015 8:31 AM in response to ckh333

    Hi, could you please specify how to "Delete the saved entry in Keychain Access for Exchange"?


    thanks

  • by Eric Root,

    Eric Root Eric Root May 8, 2015 8:41 AM in response to JSCappleforum
    Level 9 (71,593 points)
    iTunes
    May 8, 2015 8:41 AM in response to JSCappleforum

    Applications/Utilities/Keychain Access - find the Exchange account in Passwords, select it and delete it.

  • by JSCappleforum,

    JSCappleforum JSCappleforum May 11, 2015 5:55 AM in response to Eric Root
    Level 1 (0 points)
    May 11, 2015 5:55 AM in response to Eric Root

    Eric and ckh333, thanks for the clarification. FYI I tried deleting the password in Keychain but still no luck, because when I open outlook and it now prompts me for the password,  I still receive the same password error even though the password works with my other devices!

     

    In a bid to start afresh, I've now deleted the Outlook account and will re-establish it once I've confirmed the settings from the Exchange provider. Will keep you all posted if this works. In the meantime if there are any other suggestions it would be appreciated!