frogcicle

Q: iTunes cant sign in

When i try to sign into iTunes this is what happens

i click hereiTunes_and_Movies.png

 

i put in my password iTunes_and_Movies.png

 

This window pops upiTunes_and_Movies.png

 

Then moments later this pops upiTunes_and_Movies.png

 

if i click "OK" then click ok to verify my billing info it then prompts me with a blank sign dialog saying enter your user name and password to see billing info.

i put it in and then it does nothing absolutely nothing

 

i have tried reseting my password on store.apple

tried removing itunes media download file

and checked my hosts file

any idea what is happening?

Mac Pro, OS X Yosemite (10.10.3)

Posted on May 10, 2015 12:52 PM

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Q: iTunes cant sign in

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  • by sterling r,

    sterling r sterling r May 12, 2015 12:08 PM in response to frogcicle
    Community Specialists
    May 12, 2015 12:08 PM in response to frogcicle

    Hello Frogcicle,

     

    It sounds like you're just trying to sign in but keep getting this error code 50 from iTunes when you do. I would recommend this troubleshooting info from the following article first:

     

    This can happen when a connection timeout occurs while you're downloading purchased content from the iTunes Store. For example, certain types of software may affect how a computer sends and receives information from the Internet:

    • Firewalls
    • Web Accelerators
    • Ad Filters
    • Virus Protection Software

     

    If you have any of the software listed above and you can't access the iTunes Store or complete your download, you'll need to configure the software to allow iTunes to connect to the Internet and to allow the following domains to send and receive data from the Internet:

    • itunes.apple.com
    • ax.itunes.apple.com
    • albert.apple.com
    • gs.apple.com
    • deimos3.apple.com
    • phobos.apple.com

    Refer to the documentation that came with that software and, if necessary, contact the software's manufacturer.

    You can also try these steps:

    • If a web accelerator could be causing the issue, contact your Internet Service Provider (ISP) or the software manufacturer.
    • If your computer is on a network, try using a different computer on the network or discussing the issue with the network administrator.

    iTunes Store: "Error (-50)" when downloading purchased content - Apple Support

     

    If you still are unable to, I would use the troubleshooting in this article about having issues connecting to the iTunes store:

     

    Can't connect to the iTunes Store - Apple Support

     

    Thank you for using Apple Support Communities.

    Cheers,

    Sterling

  • by frogcicle,

    frogcicle frogcicle May 15, 2015 7:35 PM in response to sterling r
    Level 1 (25 points)
    May 15, 2015 7:35 PM in response to sterling r

    NHope tryied did rent wifi net work and on my phone it doesent work there either