HT204173: Use Mail Connection Doctor

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MAS-NJ
Level 1 (0 points)

Q: gmail not working on MacBook air, but works on iphone

I have a macbook air - Mac OS X Version 10.6.8.  I had my gmail account and opt online account working via the mail app and then I changed the password on the gmail account.  I logged in via my iphone and no issues.  Once I tried to use gmail on the macbook air it did not receive any messages.  I tried to go into preferences and change the password and it is not recognizing the username or password.  The outgoing server is always offline.  I do not know how to get this connected.  I can access my gmail account via the web gmail and on my iphone, just not the macbook air that worked perfectly prior to the password change.  I even went into keychain and deleted the gmail lines and started over- deleted the gmail account and optonline account and then  tried to open the gmail account under the mail app- all to no avail.

MacBook Air

Posted on May 12, 2015 2:45 PM

by Rysz,Solvedanswer
Rysz Rysz
Level 7 (20,507 points)
iTunes
A:

Gmail instituted a two-step verification process that is really confusing and difficult to maneuver. Try setting it again and/or paying special attention to this requirement.

Posted on May 12, 2015 2:48 PM

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MAS-NJ

Q: gmail not working on MacBook air, but works on iphone

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  • by Rysz,Solvedanswer

    Rysz Rysz May 12, 2015 2:48 PM in response to MAS-NJ
    Level 7 (20,507 points)
    iTunes
    May 12, 2015 2:48 PM in response to MAS-NJ

    Gmail instituted a two-step verification process that is really confusing and difficult to maneuver. Try setting it again and/or paying special attention to this requirement.

  • by MAS-NJ,

    MAS-NJ MAS-NJ May 12, 2015 3:49 PM in response to Rysz
    Level 1 (0 points)
    May 12, 2015 3:49 PM in response to Rysz

    I do not have the 2 step verification process turned on.  I just confirmed that in gmail via the web access.  This all started when I changed the password after getting notified of suspecious activity and the 1st account I logged into gmail with under the new password was with the iphone that is working fine.  Any other ideas.  For some reason does not recognize the password that works when logging into the web based gmail??