mandyfrommelton

Q: I can't download or update apps and now I'm unable to sign in Apple ID

IN the last week I have been unable to download or update any apps

i have tried signing out of Apple ID but now it won't let me sign back in

does anyone has any idea how I can sort this problem out

thanks in advance

iPad Mini, iOS 8.3

Posted on May 13, 2015 10:48 AM

Close

Q: I can't download or update apps and now I'm unable to sign in Apple ID

  • All replies
  • Helpful answers

  • by ChitlinsCC,

    ChitlinsCC ChitlinsCC May 13, 2015 2:28 PM in response to mandyfrommelton
    Level 5 (7,842 points)
    Notebooks
    May 13, 2015 2:28 PM in response to mandyfrommelton

    mandyfrommelton wrote:

     

    1. IN the last week I have been unable to download or update any apps
    2. i have tried signing out of Apple ID but now it won't let me sign back in

    does anyone has any idea how I can sort this problem out

    thanks in advance

    mandy

    1. What event can you think of that occurred prior to this behavior?
      1. What messages did you receive?  - exact words
      2. Describe what you saw - in detail - when you attempted your normal actions
    2. Describe exactly what you do and see when attempting to sign in to iTunes Store - "won't let me sign back in"?

     

    after you reply, you may try the steps in this > Advanced iTunes Store troubleshooting - Apple Support

     

    ÇÇÇ