ianmcmeeken

Q: About This Mac has disappeared with OS X 10.10.3 Yosemite

The very useful snapshot 'About This Mac' summary of my machine disappeared when I 'upgraded' to OS X 10.10.3 Yosemite. where can I find this information now?

iMac, OS X Yosemite (10.10.3)

Posted on May 12, 2015 10:57 AM

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Q: About This Mac has disappeared with OS X 10.10.3 Yosemite

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  • Helpful answers

  • by cdhw,

    cdhw cdhw May 12, 2015 11:06 AM in response to ianmcmeeken
    Level 4 (2,653 points)
    Servers Enterprise
    May 12, 2015 11:06 AM in response to ianmcmeeken

    It should be the first menu item on the Apple Menu, which it on the top left of your desktop. Where it's always been.

     

    C.

  • by ianmcmeeken,

    ianmcmeeken ianmcmeeken May 14, 2015 5:22 AM in response to cdhw
    Level 1 (0 points)
    May 14, 2015 5:22 AM in response to cdhw

    Absolutely, but it is no longer there. Clicking on ATM opens nothing. This appears to be one of a number of 'nothing' results now, following this upgrade.

    I would like Apple to tell me and everyone else foolish enough to have elected to upgrade without checking likely flaws first, where this information has gone. Do they not test before launching these 'improvements'?

  • by CT,

    CT CT May 14, 2015 6:16 AM in response to ianmcmeeken
    Level 6 (17,882 points)
    Notebooks
    May 14, 2015 6:16 AM in response to ianmcmeeken

    This works as usual on my machine, which suggests that this problem is caused by something peculiar to your set-up.  Does this problem occur for a different user, e.g., Guest user?  Does this problem occur when starting up in Safe Mode?  Maybe run EtreCheck and post the results here.

  • by Barney-15E,

    Barney-15E Barney-15E May 14, 2015 6:35 AM in response to ianmcmeeken
    Level 9 (50,062 points)
    Mac OS X
    May 14, 2015 6:35 AM in response to ianmcmeeken

    I can't imagine any incompatible software caused that problem, but I'm always amazed at what some install.

    To me it sounds like a failed install. Reinstalling would be where I'd start.

    Did you Upgrade from a previous OS or is this just updating 10.10 to 10.10.3?

    For the former, reinstall OS X using Recovery. OS X: About OS X Recovery - Apple Support

    For the latter, install the Combo Update: OS X Yosemite 10.10.3 Combo Update

     

    The program that displays the information is System Information and it is located in /Applications/Utilities. You might look to see if it exists. If it doesn't, that would prevent you from seeing the info. If it does, see if you can run it by double-clicking. When you run the app, the detailed system info is displayed, but there is a command to show the About This Mac window.

  • by staygold512,

    staygold512 staygold512 May 14, 2015 6:31 AM in response to CT
    Level 1 (25 points)
    May 14, 2015 6:31 AM in response to CT

      Of course Apple test it's upgrades (is that a real question?) and releases beta's for others to test. I have 3 Macs running 10.10, at work others around me run 10.10  your issue is not common.

     

    CT's question's are valid troubleshooting, I have a feeling a reinstall will be the resolve. I'm curious if the Apple logo is gone or just About This Mac? if so it might just be a display setting.

  • by ianmcmeeken,

    ianmcmeeken ianmcmeeken May 17, 2015 12:51 PM in response to Barney-15E
    Level 1 (0 points)
    May 17, 2015 12:51 PM in response to Barney-15E

    Thank you all for your help and especially Barney. My problem definitely was an ins tall failure. Finding no Sys tems Information was the give away. Reloaded 10.10. 3 and rebooted to recover speed. Good as gold. All my inaccessible apps revealed including About This Mac.

    Cheers

  • by sarahk%,

    sarahk% sarahk% Jun 3, 2016 5:11 PM in response to cdhw
    Level 1 (8 points)
    Mac OS X
    Jun 3, 2016 5:11 PM in response to cdhw

    G'day

     

    So, i am no good with difficult stuff on my mac (read only knows the basics) however, for the past month (and a bit) I have not been able to access About this Mac.

     

    does not matter how many times I click on the apple in the top left hand corner of my screen, when I click on About This Mac the icon flickers but does not load or display About This Mac.

     

    When i click on the apple icon, I get the following options:

     

    About This Mac (which does not work, period, the end, fullstop)

    System Preferences

    App Store

    Recent Items

    Force Quit

    Sleep

    Restart

    Shut Down

    and

    Log out

     

    Everything else above works fine, no problems - but I cannot get About this Mac to initialise, work, open, nothing, nada.

     

    Can anyone help me to fix this problem on my iMac.

     

    Thanking you in advance.

    Sarah

  • by Barney-15E,

    Barney-15E Barney-15E Jun 4, 2016 3:44 AM in response to sarahk%
    Level 9 (50,062 points)
    Mac OS X
    Jun 4, 2016 3:44 AM in response to sarahk%

    Look in /Applications/Utilities for a program called, "System Information."

    If it is there, can you open it?

    If so, can you open About this Mac from the Window menu (cmd-I)?

  • by appreciate,

    appreciate Jun 4, 2016 4:22 AM in response to ianmcmeeken
    Level 4 (1,276 points)
    Mac OS X
    Jun 4, 2016 4:22 AM in response to ianmcmeeken

    Type system profiler in spotlight . information about hardware , network and software is located .

    A second method  click on apple logo > about this mac > click on system report .

    Or a third way take your cursor to apple logo click on system information .

    if any icon disappears from top menu bar we run NVRAM .

  • by Eric Root,

    Eric Root Eric Root Jun 4, 2016 8:23 AM in response to sarahk%
    Level 9 (71,155 points)
    iTunes
    Jun 4, 2016 8:23 AM in response to sarahk%

    Try running the combo update.

     

    10.10.5 Combo Update