kimlannom

Level 1 (0 points)

Q: new iphone 6 sim card is locked and screen is locked and will not let me input password or any imformation. How do I do a total reset

New iphone 6, locked screen and now sim card is locked. Service provider recommended a total reset. How do you do this

iPhone 6, iOS 8

Posted on May 14, 2015 10:15 AM

I have this question too

Q: new iphone 6 sim card is locked and screen is locked and will not let me input password or any imformation. How do I do a total re ... more

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Helpful answers

by joe_7399,

joe_7399 May 16, 2015 10:35 AM in response to kimlannom
Community Specialists

May 16, 2015 10:35 AM in response to kimlannom

Hello kimlannom,

Welcome to the Apple Support Communities!

I understand that your iPhone is disabled because of the passcode. For information on troubleshooting this situation, please review and use the attached article below as a reference.

Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

If you SIM card is locked with a SIM pin, restoring your iPhone will not resolve this. Please use the next article for information on SIM pins and instruction on how to proceed.

iOS: Understanding the SIM PIN - Apple Support

Have a great day,
Joe
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