BLRAtlanta

Q: Sprint gave me the unlock code. Where do I put it in?

I am moving an iphone 5 from Sprint to ATT.

When I put in the ATT sim card, it said that the phone needed to be unlocked and that I should put in the Sprint sim.

When I put in the Sprint sim, the phone works fine, but what do I need to enter the unlock code. Sprint said that they do not do that, they just give the code.

iPhone 5c, iOS 8.1.3

Posted on Feb 8, 2015 8:15 PM

Close

Q: Sprint gave me the unlock code. Where do I put it in?

  • All replies
  • Helpful answers

  • by ManSinha,

    ManSinha ManSinha Feb 8, 2015 8:26 PM in response to BLRAtlanta
    Level 6 (10,257 points)
    iPhone
    Feb 8, 2015 8:26 PM in response to BLRAtlanta

    That is a scam

    I used to have Sprint

    iPhones are not unlocked with a code

    Sprint needs to communicate with Apple and then when one restores as new from iTunes the unlock flag is sent to the phone

    Sprint usually never unlocks phones for domestic use with another carrier - only short term for international use

     

    Back up your phone to iTunes and then restore as new

    If truly unlocked you will see the "Congratulations" your phone is unlocked message

     

    (995)

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair Feb 8, 2015 8:28 PM in response to BLRAtlanta
    Level 9 (59,566 points)
    iPhone
    Feb 8, 2015 8:28 PM in response to BLRAtlanta

    To the best of my knowledge, Sprint does not unlock iPhones for use on domestic GSM carriers. If you ask Sprint to unlock your iPhone, they put in an unlock request with Apple. When it is complete, you need to restore your device as new and then use the new SIM. There is no way to enter a code. That's not the way it works.

  • by FelipeV,

    FelipeV FelipeV Feb 8, 2015 9:05 PM in response to BLRAtlanta
    Level 5 (6,878 points)
    iPhone
    Feb 8, 2015 9:05 PM in response to BLRAtlanta

    You got scammed. iPhones are not unlocked with a "code" only the carrier can unlock the phone. Contact them.

  • by willuylily009,

    willuylily009 willuylily009 May 17, 2015 8:32 PM in response to BLRAtlanta
    Level 1 (0 points)
    May 17, 2015 8:32 PM in response to BLRAtlanta

    i got the spint unlcoking code for my iphone 5 where do i put the code at ?

  • by roaminggnome,

    roaminggnome roaminggnome May 17, 2015 8:33 PM in response to willuylily009
    Level 10 (97,387 points)
    May 17, 2015 8:33 PM in response to willuylily009

    I assume you are joking.

     

    If you are not, read all the other responses to this question

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 17, 2015 8:34 PM in response to willuylily009
    Level 9 (59,586 points)
    iPhone
    May 17, 2015 8:34 PM in response to willuylily009

    Read the rest of the thread. There is no unlock code from Sprint, and you cannot enter a code. Only the carrier can communicate with Apple to authorize the unlock code. The customer can do nothing except restore the phone after the carrier tells them the unlock is complete. You cannot enter a code into the iPhone to unlock it.

  • by TooDarkPark,

    TooDarkPark TooDarkPark May 17, 2015 9:29 PM in response to ChrisJ4203
    Level 4 (1,590 points)
    May 17, 2015 9:29 PM in response to ChrisJ4203

    Just to be clear, when a carrier does unlock an iPhone 5, 5S, 6, 6+, there is no need to restore. Just insert the other carriers SIM. The phone will appear to reboot by going to the white screen with the Apple logo for a few seconds then come back to the lock screen. It will then prompt for the iCloud ID and password. Once entered, the phone is now unlocked and will work with the new SIM.

     

    I have T-Mobile and they unlocked my 5S and 6+ and inserting an AT&T sim worked this way.

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 18, 2015 7:32 AM in response to TooDarkPark
    Level 9 (59,586 points)
    iPhone
    May 18, 2015 7:32 AM in response to TooDarkPark

    I would not have made that statement had it not been true. The email you receive from AT&T after the authorization and completion of an unlock instructs the user to restore the device as new to complete the unlock process.

     

    Apple's support document even states to restore the device.  How to unlock your iPhone for use with another carrier - Apple Support

     

    Unlock your iPhone

    First, your carrier will need to process your unlock request. Then you'll back up, erase, and restore your iPhone to unlock it.

  • by TooDarkPark,

    TooDarkPark TooDarkPark May 18, 2015 7:43 AM in response to ChrisJ4203
    Level 4 (1,590 points)
    May 18, 2015 7:43 AM in response to ChrisJ4203

    Guess it's carrier specific then. I did not have to restore my phone whatsoever to unlock it on T-Mobile.

     

    Actually I was correct since I had a different carriers sim:

     

    If you have a SIM card from a carrier other than your current carrier, follow these steps:

    1. Remove your SIM card and insert the new SIM card.
    2. Complete the setup process.

    Says nothing restoring there. It is only if you don't have another carriers sim then you should restore.