Mkayxx

Q: My iMac keeps restarting,shutting down!

Hello,

Lately i my imac keep restarting, shutting down , or even freeze. Every time my mac boots after the restart i don't get the message that my mac shut down because of a problem or restarted because of a problem.It usually happens when im playing games (League of Legends,Counter strike GO)e.t.c.

And some other times when i am using a program life (Cinema 4d,Adobe photoshop)e.t.c and when i am using my browser Chrome.

I did a hardware test and  everything was fine. I reseted the Pram and smc and i repaired disk permissions.

And i added RAM

My specs are :

iMac (27-inch, Mid 2011) - Technical Specifications

 

Display

  • 27-inch (viewable) LED-backlit glossy widescreen TFT display with support for millions of colors
  • Resolution: 2560 by 1440 pixels

Processor

  • 2.7GHz quad-core Intel Core i5 with 6MB on-chip shared L3 cache
  • 3.1GHz quad-core Intel Core i5 with 6MB on-chip shared L3 cache
    Configurable to 3.4GHz quad-core Intel Core i7, only at the Apple Online Store.

Memory4GB (two 2GB) of 1333MHz DDR3 memory
Configurable to 16GB, only at the Apple Online Store.
Storage1

  • 2.7 GHz
    1TB (7200 rpm) hard drive
    Configurable to 2TB hard drive or 256GB solid-state second drive, only at the Apple Online Store.
  • 3.1 GHz
    1TB (7200 rpm) hard drive
    Configurable to 2TB hard drive or 256GB solid-state second drive, only at the Apple Online Store.

Graphics

  • 2.7 GHz
    AMD Radeon HD 6770M graphics processor with 512MB of GDDR5 memory
  • 3.1 GHz
    AMD Radeon HD 6970M graphics processor with 1GB of GDDR5 memory
    Configurable to AMD Radeon HD 6970M with 2GB GDDR5, only at the Apple Online Store.

Also my imac resets without warning.And it does the sound like when you hard shutdown.

Please help me soon.

iMac, OS X Yosemite (10.10.3), null

Posted on May 16, 2015 4:21 PM

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Q: My iMac keeps restarting,shutting down!

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  • Helpful answers

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  • by Mkayxx,

    Mkayxx Mkayxx May 17, 2015 8:56 AM in response to Linc Davis
    Level 1 (0 points)
    May 17, 2015 8:56 AM in response to Linc Davis

    I cant find the step 1 . and there is no .crash .panic .shutdown. I have to wait until a crash happens.!

  • by Linc Davis,

    Linc Davis Linc Davis May 17, 2015 9:01 AM in response to Mkayxx
    Level 10 (208,000 points)
    Applications
    May 17, 2015 9:01 AM in response to Mkayxx

    Click the Support link at the top of this page to schedule a call from Apple Support, or make "Genius" appointment at an Apple Store. The latter is a free service.

  • by Mkayxx,

    Mkayxx Mkayxx May 17, 2015 11:56 AM in response to Linc Davis
    Level 1 (0 points)
    May 17, 2015 11:56 AM in response to Linc Davis

    My pc again crashed and i have the logs before the crash.

    I cant get the step 2. There is nothing wrong there.

    Logs:http://pastebin.com/mAr61XZS

  • by Linc Davis,

    Linc Davis Linc Davis May 17, 2015 12:17 PM in response to Mkayxx
    Level 10 (208,000 points)
    Applications
    May 17, 2015 12:17 PM in response to Mkayxx

    Remove "HQueue" and see whether there's an improvement.

    Any third-party software that doesn't install from the App Store or by drag-and-drop into the Applications folder, and uninstall by drag-and-drop to the Trash, is a system modification.

    Whenever you remove system modifications, they must be removed completely, and the only way to do that is to use the uninstallation tool, if any, provided by the developers, or to follow their instructions. If the software has been incompletely removed, you may have to re-download or even reinstall it in order to finish the job.

    I never install system modifications myself, and except as stated in this comment, I don't know how to uninstall them. You'll have to do your own research to find that information.

    Here are some general guidelines to get you started. Suppose you want to remove something called “BrickMyMac” (a hypothetical example.) First, consult the product's Help menu, if there is one, for instructions. Finding none there, look on the developer's website, say www.brickmymac.com. (That may not be the actual name of the site; if necessary, search the Web for the product name.) If you don’t find anything on the website or in your search, contact the developer. While you're waiting for a response, download BrickMyMac.dmg and open it. There may be an application in there such as “Uninstall BrickMyMac.” If not, open “BrickMyMac.pkg” and look for an Uninstall button. The uninstaller might also be accessed by clicking the Customize button, if there is one.

    Back up all data before making any changes.

    You will generally have to restart the computer in order to complete an uninstallation. Until you do that, there may be no effect, or unpredictable effects.

    If you can’t remove software in any other way, you’ll have to erase and install OS X. Never install any third-party software unless you're sure you know how to uninstall it; otherwise you may create problems that are very hard to solve.

    Trying to remove complex system modifications by hunting for files by name often will not work and may make the problem worse. The same goes for "utilities" such as "AppCleaner" and the like that purport to remove software.

  • by Mkayxx,

    Mkayxx Mkayxx May 17, 2015 2:32 PM in response to Linc Davis
    Level 1 (0 points)
    May 17, 2015 2:32 PM in response to Linc Davis

    Ok, I removed HQueue, now the console is clean, now im waiting for my mac to crash, if it doesnt YOU ARE A GOD!

  • by Mkayxx,

    Mkayxx Mkayxx May 18, 2015 3:55 AM in response to Linc Davis
    Level 1 (0 points)
    May 18, 2015 3:55 AM in response to Linc Davis

    i removed hqueue and i went to play a game to check if it worked. My pc shutdown and wont turn on . I cant do anything else. It does a weird ticking noise like a cloak does. I did a smsc reset but nothing.

  • by Linc Davis,

    Linc Davis Linc Davis May 18, 2015 5:33 AM in response to Mkayxx
    Level 10 (208,000 points)
    Applications
    May 18, 2015 5:33 AM in response to Mkayxx

    The startup drive is failing, or there is some other internal hardware fault.

    Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • by barbarafromwaipukurau,

    barbarafromwaipukurau barbarafromwaipukurau Dec 18, 2015 3:17 PM in response to Linc Davis
    Level 1 (0 points)
    Dec 18, 2015 3:17 PM in response to Linc Davis

    Hi Linc and Mkayxx,

     

    Sorry to jump in on your conversation, but could you have a look at my issue.

     

    My Mac keeps shutting down and restarting a minimum of five times a day.  I have removed all recent third party apps, but it still occurs.  Below is the report I was to submit to Apple

     

    Anonymous UUID: 3C5198C8-64EB-07F4-0AEC-E7F392F75A58

     

    Sat Dec 19 11:56:34 2015

     

    *** Panic Report ***

    panic(cpu 1 caller 0xffffff8005fd155a): Kernel trap at 0xffffff8005f23947, type 13=general protection, registers:

    CR0: 0x000000008001003b, CR2: 0x0000700000094000, CR3: 0x000000000939b000, CR4: 0x0000000000002660

    RAX: 0x0000000000000000, RBX: 0x726f6664656d616e, RCX: 0x0000000000000001, RDX: 0x0000000000000054

    RSP: 0xffffff90b1043d40, RBP: 0xffffff90b1043d70, RSI: 0xffffff8010d6f000, RDI: 0xffffff8010a69e60

    R8: 0xffffff8010d6f980, R9: 0xffffff800669ef60, R10: 0xffffff80066e0b78, R11: 0x0000015377c28914

    R12: 0x2e2e2f736b736174, R13: 0x0000000000000000, R14: 0xde00637273722f6b, R15: 0xffffff8010a69e60

    RFL: 0x0000000000010202, RIP: 0xffffff8005f23947, CS:  0x0000000000000008, SS:  0x0000000000000010

    Fault CR2: 0x0000700000094000, Error code: 0x0000000000000000, Fault CPU: 0x1, PL: 1

     

    Backtrace (CPU 1), Frame : Return Address

    0xffffff80793fddf0 : 0xffffff8005ede792

    0xffffff80793fde70 : 0xffffff8005fd155a

    0xffffff80793fe050 : 0xffffff8005fef233

    0xffffff80793fe070 : 0xffffff8005f23947

    0xffffff90b1043d70 : 0xffffff8005f20162

    0xffffff90b1043e50 : 0xffffff8005ee8989

    0xffffff90b1043e70 : 0xffffff7f8663d077

    0xffffff90b1043ea0 : 0xffffff7f8663de29

    0xffffff90b1043f00 : 0xffffff8005f12afa

    0xffffff90b1043fb0 : 0xffffff8005fcbf77

          Kernel Extensions in backtrace:

    com.symantec.kext.internetSecurity(5.4f7)[852B8212-F3BE-D5F6-87F6-84B8D6517550] @0xffffff7f8663c000->0xffffff7f8664afff

     

    BSD process name corresponding to current thread: kernel_task

     

    Mac OS version:

    15C50

     

    Kernel version:

    Darwin Kernel Version 15.2.0: Fri Nov 13 19:56:56 PST 2015; root:xnu-3248.20.55~2/RELEASE_X86_64

    Kernel UUID: 17EA3101-D2E4-31BF-BDA9-931F51049F93

    Kernel slide: 0x0000000005c00000

    Kernel text base: 0xffffff8005e00000

    __HIB  text base: 0xffffff8005d00000

    System model name: iMac10,1 (Mac-F2268CC8)

     

    System uptime in nanoseconds: 1458003256275

    last loaded kext at 272336536149: com.apple.filesystems.msdosfs      1.10 (addr 0xffffff7f88805000, size 69632)

    last unloaded kext at 334679062048: com.apple.filesystems.msdosfs 1.10 (addr 0xffffff7f88805000, size 61440)

    loaded kexts:

    1. com.symantec.kext.pf            5.7.1f4
    2. com.symantec.kext.internetSecurity           5.4f7
    3. com.apple.driver.AppleBluetoothMultitouch         90.3
    4. com.apple.driver.AudioAUUC           1.70
    5. com.apple.driver.AGPM        110.20.21
    6. com.apple.driver.AppleHWSensor   1.9.5d0
    7. com.apple.filesystems.autofs            3.0
    8. com.apple.iokit.IOBluetoothSerialManager            4.4.3f4
    9. com.apple.driver.AppleOSXWatchdog        1
    10. com.apple.driver.AppleMikeyHIDDriver     124
    11. com.apple.driver.AppleMikeyDriver           272.51.3
    12. com.apple.driver.AppleHDA 272.51.3
    13. com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
    14. com.apple.driver.AppleLPC  3.1
    15. com.apple.driver.pmtelemetry        1
    16. com.apple.iokit.IOUserEthernet       1.0.1
    17. com.apple.Dont_Steal_Mac_OS_X      7.0.0
    18. com.apple.driver.AppleHV    1
    19. com.apple.driver.AppleIntelSlowAdaptiveClocking           4.0.0
    20. com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport           4.4.3f4
    21. com.apple.driver.AppleBacklight     170.8.3
    22. com.apple.driver.AppleUpstreamUserClient          3.6.1
    23. com.apple.driver.AppleMCCSControl          1.2.13
    24. com.apple.kext.AMDFramebuffer    1.4.0
    25. com.apple.ATIRadeonX2000           10.0.0
    26. com.apple.kext.AMD4600Controller           1.4.0
    27. com.apple.driver.AppleUSBStorageCoexistentDriver        3.7.1
    28. com.apple.driver.AppleUSBCardReader     3.7.1
    29. com.apple.driver.AppleIRController            327.5
    30. com.apple.iokit.SCSITaskUserClient            3.7.7
    31. com.apple.AppleFSCompression.AppleFSCompressionTypeDataless      1.0.0d1
    32. com.apple.AppleFSCompression.AppleFSCompressionTypeZlib  1.0.0
    33. com.apple.BootCache            38
    34. com.apple.iokit.IOAHCIBlockStorage           2.8.5
    35. com.apple.driver.usb.AppleUSBOHCIPCI    1.0.1
    36. com.apple.driver.AppleFWOHCI      5.5.2
    37. com.apple.driver.AirPort.Atheros40            700.74.5
    38. com.apple.driver.AppleAHCIPort     3.1.8
    39. com.apple.nvenet      2.0.22
    40. com.apple.driver.usb.AppleUSBEHCIPCI    1.0.1
    41. com.apple.driver.AppleRTC  2.0
    42. com.apple.driver.AppleHPET           1.8
    43. com.apple.driver.AppleACPIButtons           4.0
    44. com.apple.driver.AppleSMBIOS       2.1
    45. com.apple.driver.AppleACPIEC        4.0
    46. com.apple.driver.AppleAPIC            1.7
    47. com.apple.driver.AppleIntelCPUPowerManagementClient          218.0.0
    48. com.apple.nke.applicationfirewall   163
    49. com.apple.security.quarantine        3
    50. com.apple.security.TMSafetyNet     8
    51. com.apple.driver.AppleIntelCPUPowerManagement        218.0.0
    52. com.apple.driver.IOBluetoothHIDDriver    4.4.3f4
    53. com.apple.driver.AppleMultitouchDriver   304.10
    54. com.apple.driver.AppleHIDTransport         5
    55. com.apple.kext.triggers         1.0
    56. com.apple.iokit.IOSerialFamily         11
    57. com.apple.driver.DspFuncLib          272.51.3
    58. com.apple.kext.OSvKernDSPLib      525
    59. com.apple.iokit.IOFireWireIP           2.2.6
    60. com.apple.driver.IOPlatformPluginLegacy 1.0.0
    61. com.apple.driver.AppleSMBusPCI   1.0.14d1
    62. com.apple.driver.IOPlatformPluginFamily 6.0.0d7
    63. com.apple.iokit.IOSurface     108.0.1
    64. com.apple.driver.CoreCaptureResponder  1
    65. com.apple.iokit.IOSlowAdaptiveClockingFamily     1.0.0
    66. com.apple.iokit.IOBluetoothHostControllerUSBTransport            4.4.3f4
    67. com.apple.iokit.IOBluetoothFamily  4.4.3f4
    68. com.apple.driver.AppleHDAController        272.51.3
    69. com.apple.iokit.IOHDAFamily           272.51.3
    70. com.apple.iokit.IOAudioFamily         204.3
    71. com.apple.vecLib.kext           1.2.0
    72. com.apple.driver.AppleBacklightExpert     1.1.0
    73. com.apple.driver.AppleSMC 3.1.9
    74. com.apple.driver.AppleSMBusController    1.0.14d1
    75. com.apple.iokit.IONDRVSupport      2.4.1
    76. com.apple.kext.AMDSupport            1.4.0
    77. com.apple.AppleGraphicsDeviceControl     3.12.6
    78. com.apple.iokit.IOGraphicsFamily    2.4.1
    79. com.apple.driver.AppleHIDKeyboard         181
    80. com.apple.driver.usb.IOUSBHostHIDDevice           1.0.1
    81. com.apple.iokit.IOUSBMassStorageClass     4.0.2
    82. com.apple.iokit.IOSCSIBlockCommandsDevice       3.7.7
    83. com.apple.iokit.IOUSBMassStorageDriver  1.0.0
    84. com.apple.iokit.IOUSBHIDDriver     900.4.1
    85. com.apple.driver.usb.AppleUSBHostCompositeDevice      1.0.1
    86. com.apple.driver.usb.AppleUSBHub           1.0.1
    87. com.apple.iokit.IOSCSIMultimediaCommandsDevice        3.7.7
    88. com.apple.iokit.IOBDStorageFamily 1.8
    89. com.apple.iokit.IODVDStorageFamily          1.8
    90. com.apple.iokit.IOCDStorageFamily 1.8
    91. com.apple.iokit.IOAHCISerialATAPI 2.6.2
    92. com.apple.iokit.IOSCSIArchitectureModelFamily   3.7.7
    93. com.apple.driver.usb.AppleUSBOHCI          1.0.1
    94. com.apple.iokit.IOFireWireFamily    4.5.8
    95. com.apple.iokit.IO80211Family       1110.26
    96. com.apple.driver.corecapture          1.0.4
    97. com.apple.iokit.IOAHCIFamily          2.8.1
    98. com.apple.iokit.IONetworkingFamily           3.2
    99. com.apple.driver.usb.AppleUSBEHCI          1.0.1
    100. com.apple.iokit.IOUSBFamily            900.4.1
    101. com.apple.driver.NVSMU      2.2.9
    102. com.apple.driver.AppleEFINVRAM  2.0
    103. com.apple.iokit.IOUSBHostFamily    1.0.1
    104. com.apple.driver.AppleUSBHostMergeProperties 1.0.1
    105. com.apple.driver.AppleEFIRuntime            2.0
    106. com.apple.iokit.IOHIDFamily            2.0.0
    107. com.apple.iokit.IOSMBusFamily       1.1
    108. com.apple.security.sandbox 300.0
    109. com.apple.kext.AppleMatch 1.0.0d1
    110. com.apple.driver.AppleKeyStore     2
    111. com.apple.driver.AppleMobileFileIntegrity            1.0.5
    112. com.apple.driver.AppleCredentialManager           1.0
    113. com.apple.driver.DiskImages           417.1
    114. com.apple.iokit.IOStorageFamily      2.1
    115. com.apple.iokit.IOReportFamily       31
    116. com.apple.driver.AppleFDEKeyStore          28.30
    117. com.apple.driver.AppleACPIPlatform         4.0
    118. com.apple.iokit.IOPCIFamily 2.9
    119. com.apple.iokit.IOACPIFamily          1.4
    120. com.apple.kec.Libm   1
    121. com.apple.kec.pthread          1
    122. com.apple.kec.corecrypto     1.0
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