KellerG
Level 1 (0 points)

Q: apple watch

My watch keeps disconnecting to my phone.  I get a red triangle at the top with a line through it saying it is not connected.  I have reset the phone wifi, rest the watch and it will not connect.  It is very frustrating.  How do you pair a watch to a phone that has already been paired.  I can not get the watch to go into pair mode.  Thanks

Watch Standard 42mm

Posted on May 16, 2015 9:03 AM

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KellerG

Q: apple watch

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  • by sterling r,

    sterling r sterling r May 18, 2015 9:19 AM in response to KellerG
    Community Specialists
    May 18, 2015 9:19 AM in response to KellerG

    Hello KellerG,

     

    If I understand correctly you have paired your Apple Watch to your iPhone, but the connection is intermittent. Once an Apple Watch is paired with a phone it cannot be paired with another unless you delete all the data from the phone as outlined in this article:

     

    Unpair your Apple Watch and iPhone

     

    Before you resort to that though, I would recommend you reset your network settings on the iPhone then test the issue again:

     

    eset your Network Settings. Tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

    If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

     

    Thank you for using Apple Support Communities.

    All the very best,

    Sterling