ddeboer221

Q: Restoring Photos

Going from iPhone 6 to iPhone 6 (both with iOS 8.3) restoring new phone from latest icloud backup - photos were not restored - suggestions?  This was not the case when going from iPhone 4s to iPhone 6 earlier this year.

iPhone 6, iOS 8.3

Posted on May 18, 2015 10:24 AM

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Q: Restoring Photos

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  • by joe_7399,

    joe_7399 joe_7399 May 20, 2015 10:57 AM in response to ddeboer221
    Community Specialists
    May 20, 2015 10:57 AM in response to ddeboer221

    Hello ddeboer221,

     

    Welcome to the Apple Support Communities!

     

    I understand that you restored from an iCloud backup and do not see all of your photos as you would expect. To begin troubleshooting, I would suggest using the information in the first attached article to make sure the restore is complete. 

     

    iCloud: Restore or set up your iOS device from iCloud

     

    To check if the information on your device is fully restored, go to Settings > iCloud > Storage (Settings > iCloud > Storage & Backup on an iOS 7 device).

     

    Restoring from an iCloud backup can take longer than restoring from an iTunes backup. For information on why this may be, please refer to the following attached article. 

     

    If you need help restoring from an iCloud backup - Apple Support

     

    Restoring my device from an iCloud backup is taking a long time

    Restoring from a backup might take a while because of the size of the backup or the speed of the Wi-Fi network. For example, iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.

    There are several steps you can take:

     

    • In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. In iOS 7, go to Settings > iCloud > Storage & Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
    • Make sure that your device is connected to the Internet with reliable Wi-Fi. 
    • Make sure that your device is plugged in to a power outlet.
    • Check the Apple progress bar that appears while transferring a backup.

     

    Have a great day,

    Joe