Charliieeef11

Q: iPhone 4s won't receive or dial calls yet i have 3g and can receive text messages, what does this mean?

Well basically, i bought an iPhone 4s second hand from a friend about 3 weeks ago, i went to call someone and the calls don't work going out or coming in..

Now I don't know what the issue could be but i still have my 3g and i can receive and send text messages.


what is this? please someone help

Posted on May 18, 2015 1:36 PM

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Q: iPhone 4s won't receive or dial calls yet i have 3g and can receive text messages, what does this mean?

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  • by bobby_d,

     bobby_d bobby_d May 20, 2015 1:47 PM in response to Charliieeef11
    Level 3 (770 points)
    May 20, 2015 1:47 PM in response to Charliieeef11

    Greetings Charliieeef11,

     

    It seems you are unable to make or receive phone calls from your iPhone. The following article provides troubleshooting steps which may help you find a solution: 

     

    If you can't make or receive calls on your iPhone - Apple Support

     

    You might not be able to make or receive calls on your iPhone if you have certain settings turned on, if your software isn't up to date, or if there's a problem with your network.

     

     

    Find out what to do if you see "No service" or "Searching" in the status bar. If you can't make or receive calls on your iPhone, follow these steps, testing after each:

    Check your iPhone settings

    1. Turn airplane mode on and off. Tap Settings > Enable Airplane Mode, wait five seconds, then turn airplane mode off.
    2. Check your Do Not Disturb settings. Tap Settings > Do Not Disturb.
    3. Check for any blocked phone numbers. Tap Settings > Phone > Blocked.
    4. See if Call Forwarding is turned on. Tap Settings > Phone > Call Forwarding.

    Update your software

    1. Check for a carrier settings update.
    2. Check for an iOS software update. Some updates might require a Wi-Fi connection.

    Remove and reinsert your SIM card

    If your iPhone has a SIM card, remove the SIM card, then reinsert it.

    Contact your carrier

    When you contact your carrier, check the following:

    • Your account is set up to use your iPhone.
    • There aren't any localized service outages.
    • Your account doesn't have a billing-related block.
    • Your calls don't have errors on the carrier system.

    Check your network settings

    1. Reset your network settings. Tap Settings > General > Reset > Reset Network Settings. This will erase all current saved settings, including Wi-Fi passwords, preferred networks, and VPN settings.
    2. Try to make or receive calls in another location.
    3. Switch to a different network band. Tap Settings > Cellular and turn off Enable LTE, 4G, or 3G (this option will depend on your carrier and device model).

    Still can't make or receive calls?

    If you still can't make or receive calls, restore your iPhone as new. If restoring doesn't fix the issue, contact Apple Support or take your iPhone to an Apple Retail Store or Authorized Service Provider.

     

    Thank you for contributing to Apple Support Communities.

     

    Best,

    Bobby_D