Minniehil

Q: Yosemite and Canon MX310 scanner are incompatible

I recently installed Yosemite OS on my Mini Mac (2011). Till then my Canon MX310 scanned and printed fine. Now it does not scan any longer and I get this message:

Cannot communicate with scanner for these reasons:

- Scanner is turned off.

- USB cable is disconnected.

It prints fine, no problems.

I looked for a possible solution and found that the Canon site does not list version 10.10 for the MX310. Can I thus assume that my printer/scanner is now obsolete and not compatible with my computer. If this is the case I am seriously peeved that I downloaded Yosemite. This is not my only problem with Yosemite.

Question: Does anyone know how to fix this?

Mac mini (Mid 2011), Mac OS X (10.7.5)

Posted on Dec 11, 2014 4:47 AM

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Q: Yosemite and Canon MX310 scanner are incompatible

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  • by gregorreti,

    gregorreti gregorreti May 14, 2015 6:27 PM in response to samuelfromsavannah
    Level 1 (0 points)
    May 14, 2015 6:27 PM in response to samuelfromsavannah

    That is strange. My "Canon MX310 series" printer proxy version reads "Version 10.3 (482.2)".  Is there a 11.7.0.0 out there?  I believe the first Canon Scanner driver started with 13.9.2 and their first printer driver started with 6.9.3 and goes up to 10.84.2

     

    Canon's site has these as of today but only until Maverick 10.9:  " MX310 series Scanner Driver Ver. 13.9.2a (OS X 10.5/10.6/10.7/10.8/10.9

    and:  MX310 series CUPS Printer Driver Ver. 10.84.2.0 (OS X 10.7/10.8/10.9)

    After that for OSX 10.10 it reads:  "There is no driver for the OS Version you selected. The driver may be included in your OS or you may not need a driver."

     

    I hope you can help figuring out what is going on.

  • by samuelfromsavannah,

    samuelfromsavannah samuelfromsavannah May 14, 2015 6:29 PM in response to gregorreti
    Level 1 (0 points)
    May 14, 2015 6:29 PM in response to gregorreti

    Screen Shot 2015-05-14 at 9.28.34 PM.png

    I don't know a lot about my printer and all the software, but this is what my computer tells me.

  • by willisis,

    willisis willisis May 19, 2015 7:45 AM in response to Minniehil
    Level 1 (0 points)
    May 19, 2015 7:45 AM in response to Minniehil

    So found something that works. Its a third party app but I can now scan things. Its called Vue Scan and here is the link to it http://www.hamrick.com/vuescan/canon_mx310.html

     

    Hope this helps!

  • by Jerry Newton,

    Jerry Newton Jerry Newton May 19, 2015 8:09 AM in response to willisis
    Level 1 (9 points)
    iPhone
    May 19, 2015 8:09 AM in response to willisis

    NO need to spend over $30.00 for scanning software on an older printer /scanner as mentioned earlier versions of the canon software works on Yosemite and I have no problem printimg and scanning

  • by willisis,

    willisis willisis May 19, 2015 8:10 AM in response to Jerry Newton
    Level 1 (0 points)
    May 19, 2015 8:10 AM in response to Jerry Newton

    Its free?

  • by wordswork,

    wordswork wordswork May 30, 2015 2:06 PM in response to eberlou
    Level 1 (22 points)
    Notebooks
    May 30, 2015 2:06 PM in response to eberlou

    See above posting from Jerry Newton.

  • by gregorreti,

    gregorreti gregorreti May 30, 2015 5:53 PM in response to wordswork
    Level 1 (0 points)
    May 30, 2015 5:53 PM in response to wordswork

    Unfortunately the scanner is not compatible.  I already posted exactly what OS I am using and what exact Canon driver is NOT compatible. Older Canon printer driver works fine with OS  10.10.3

    See my post from May 14, 2015

    It is a huge shame that a short driver fix from Canon or from Apple is that blatantly ignore. The Microsoft arrogance of the mid 90s repeated.

  • by drjsimpson,

    drjsimpson drjsimpson May 30, 2015 6:15 PM in response to Jerry Newton
    Level 1 (4 points)
    Mac OS X
    May 30, 2015 6:15 PM in response to Jerry Newton

    Hey Jerry!

     

    Thanks for the update on the driver/scanner issue.  I cannot find the specific version you were speaking of: v.10.26.0

     

    All I found was v.10.67.2.0 which was released in Feb 2013.  Could you provide the link for that specific version described in your message?

     

    Thanks and all the best

  • by novocom,

    novocom novocom Jun 4, 2015 10:35 AM in response to drjsimpson
    Level 1 (0 points)
    Jun 4, 2015 10:35 AM in response to drjsimpson

    Me I can't print, really annoying.

    But I would say the problem is not Apple Yosemite but Canon that is as slow as the snail to respond quickly to new systems.

  • by gregorreti,

    gregorreti gregorreti Jun 4, 2015 12:56 PM in response to novocom
    Level 1 (0 points)
    Jun 4, 2015 12:56 PM in response to novocom

    2 things:

    - yes, canon is VERY arrogant.  They adviced me to buy a new Canon printer even though this one is perfect.  Canon said they will NOT fix the driver issue.  There is VueScan software/driver that works, but it costs $30 if you need to buy it legally.

    - Printer is working perfectly.  Just go and download the driver earlier version, meaning for OSX 10.9 - you should be in printing biz bro.

     

    Apple is also arrogant, for leaving us stranded.  They write a lot of 3rd party drivers for the OSX, why not this one?  Makes me not wanna buy new apple computer products but switch to Chrome.

  • by raf2ael,

    raf2ael raf2ael Jun 12, 2015 3:30 PM in response to gregorreti
    Level 1 (0 points)
    Jun 12, 2015 3:30 PM in response to gregorreti

    Make sure the printer is connected to the computer. Place paper to be scanned on scanner bed, then:

     

    System preferences ---> Printers & Scanners --> Scan --> Open Scanner --> Show details --> Scan

     

    It works perfectly well.

  • by gregorreti,

    gregorreti gregorreti Jun 13, 2015 12:05 PM in response to raf2ael
    Level 1 (0 points)
    Jun 13, 2015 12:05 PM in response to raf2ael

    Nope, doesn't work. You write: "

    "System preferences ---> Printers & Scanners --> Scan --> Open Scanner --> Show details --> Scan

    It works perfectly well."

    Until here I can follow you:   System preferences ---> Printers & Scanners --> Scan --> Open Scanner -->  BLANK = all greyed out dialogue box opening"

    What driver version do you have?  My "Printer Proxy" states Version 10.3 (482.2).  I heard that you may be able to backdate your versions and that may work. Thanks.

     

  • by raf2ael,

    raf2ael raf2ael Jun 13, 2015 12:25 PM in response to gregorreti
    Level 1 (0 points)
    Jun 13, 2015 12:25 PM in response to gregorreti

    In the blank, greyed window, at the bottom right check : "show details" that will open another window that will start scanning your document or you can hit "overview" and then "scan"

     

    It does work perfectly, no need to change drivers or any other thing.

     

    Good luck!

  • by gregorreti,

    gregorreti gregorreti Jun 13, 2015 1:57 PM in response to raf2ael
    Level 1 (0 points)
    Jun 13, 2015 1:57 PM in response to raf2ael

    Greyed out = nothing is accessible.  When clicking Open Scanner the next "greyed out" window (with no access to the greyed out option) has these three listed:  "Hide Details",  "Overview",  "Scan"   (-there is no "Show Details" only "Hide Details")

    What exact OSX and what exact Canon Printer/Scanner driver do you use?  Please share this important detail.

  • by raf2ael,

    raf2ael raf2ael Jun 13, 2015 3:18 PM in response to gregorreti
    Level 1 (0 points)
    Jun 13, 2015 3:18 PM in response to gregorreti

    I am running Yosemite, I have no idea where to find the Pixma MX 310 drivers.

    Found the driver:   11.7.0.0

     

    If you hit "Hide Details" it will take you to the window with "Show Details" on it, but no need to go back given that you are were you should be.

    Try hitting the "Overview" key, it will tell the scanner to show you what's inside it, then you can hit "Scan" and there you go.

    Now, is your computer plug to the printer? Is the printer on in Scan? is there some document in the scanner bed? If the three questions are positive and you don't get to scan, then there is a problem, 'cause my system works perfectly well as does the system of the friend that show me this way.

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