klimentiy
Level 1 (0 points)

Q: VAT Germany

How can I get the VAT refund for online order (Aplle Watch) in Germany? Im leaving EU soon.

Apple Watch

Posted on May 15, 2015 3:17 AM

by Rudegar,Apple recommended
Rudegar Rudegar
Level 7 (28,299 points)
Wireless
A:

this is a user helping user forum so we are users like you and it would be pure chance that some who have been in the same situation as you would happen to stumble across your post

if I were you I would contact apple in a more direct manner

http://www.apple.com/contact/

Posted on May 15, 2015 4:03 AM

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klimentiy

Q: VAT Germany

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  • Helpful answers

  • by Rudegar,Apple recommended

    Rudegar Rudegar May 15, 2015 4:03 AM in response to klimentiy
    Level 7 (28,299 points)
    Wireless
    May 15, 2015 4:03 AM in response to klimentiy

    this is a user helping user forum so we are users like you and it would be pure chance that somebody who have been in the same situation as you would happen to stumble across your post

    if I were you I would contact apple in a more direct manner

    http://www.apple.com/contact/

  • by richw2,

    richw2 richw2 May 18, 2015 2:28 PM in response to Rudegar
    Level 1 (15 points)
    May 18, 2015 2:28 PM in response to Rudegar

    More info needed.  Are you using watch in US, then traveling to Germany?  If you are buying on-line in Germany, no way around the 19% VAT

  • by klimentiy,

    klimentiy klimentiy May 19, 2015 2:11 AM in response to richw2
    Level 1 (0 points)
    May 19, 2015 2:11 AM in response to richw2

    Thanks for answering

    I bought Watch online in Germany. Now Im waiting for deliver, to Germany as well.

    Later I will leave the European Union. That's why I'd like to receive VAT back.

    In the Apple retail Store they told me that I just need to ask for VAT Refund papers when my order is accepted. But now i cant find any way for feedback: email which they sent the confirmation with, is "noreply". The autoreply from website form was promised a reply within 48 hours, but it was 4 days ago and still silent.

    I start to think that its a trick. ))

  • by richw2,

    richw2 richw2 May 19, 2015 4:01 AM in response to klimentiy
    Level 1 (15 points)
    May 19, 2015 4:01 AM in response to klimentiy

    EU citizen?  If so, no way to claim vat back.  If not, need to visit customs office with receipt and non eu passport.  If flying, usually a place at airport to reclaim vat, will need passport and boarding pass.

  • by klimentiy,

    klimentiy klimentiy May 19, 2015 4:38 AM in response to richw2
    Level 1 (0 points)
    May 19, 2015 4:38 AM in response to richw2

    Not EU citizen, that's why I suppose to get the VAT.

    Yes, I did it a lot of times. But for customs there is special form I need to bring from the shop. In every usual shop it's simple, you just buy for up to 25 euro and ask for this VAT Refund form.

    But in Apple online store there is no option to ask for this form. A sales assistant in retail store said that i just need to ask for this form from my online-order-page, when the confirmation arrive. But there is no opportunity to get in contact with this corporation. All the link is just to OnlineStore, or to my OrderState page.

    Its seems hopeless. And quite unfair.

  • by Rudegar,

    Rudegar Rudegar May 19, 2015 9:06 AM in response to klimentiy
    Level 7 (28,299 points)
    Wireless
    May 19, 2015 9:06 AM in response to klimentiy

    you should likely contact apple about it

  • by alienpro,

    alienpro alienpro Sep 13, 2015 10:02 PM in response to klimentiy
    Level 1 (0 points)
    Sep 13, 2015 10:02 PM in response to klimentiy

    Did you get VAT refund? I am tourist I am going to order iphone 6s online and send to my friend's address in Berlin. I don't know how to get the paper for VAT refund.

  • by ddd142,

    ddd142 ddd142 Sep 4, 2016 11:18 AM in response to alienpro
    Level 1 (4 points)
    Sep 4, 2016 11:18 AM in response to alienpro

    Also faced with this question. There is no clear answer from the Apple Store specialists I have not got. It is unclear whether it is possible to obtain the necessary documents for a tax refund when you make online through the Apple store.

    Real Apple recommends that you contact this email address vat.refunds@apple.com