ASE84

Q: ''Sim Not Valid'' on activation screen! *PLEASE HELP*

I have purchased the iPhone 6 64GB Silver from Verizon Wireless. I purchased it on November 18th 2014 and i was able to use the phone under the Verizon Network for 2 days I asked Verizon as ALWAYS to have to Unlocked because i was leaving the country in business trip for a week and therefor i wanted to use my iPhone with the Vodafone Network as i have always done this with the previous iPhone's under Verizon network. When i had my iPhone 5 & iPhone 5S i have called Verizon to have it unlocked and therefor they have done it, but now with the new iPhone 6 they tell me that its a 4G Phone and its already unlocked sir, there is nothing they can do to unlock it any further but in reality the iPhone 6 its Lock to Verizon Wireless Network, according to Apple, and Vodafone they both say that its Locked to Verizon Wireless, that's what it shows in their system. Now i have called Verizon and asked them again to unlock my iPhone which they insist and tell me the same thing over and over even their Manager and Global Team Support including the Supervisors they all say the same thing that the iPhone is Unlocked!!!! Now i have contacted Apple again this time Apple said that it is locked to Verizon is what they see on their computer that this IME#354409063763754  is showing Locked to Verizon once again and again and AGAIN! so who is lying here Apple or Verizon?!? Interesting! one of the Apple costumer care could not believe my story after speaking to 5 different one from Apple and 38 different from Verizon, and there for she decided to call Verizon and find out why aren't they unlocking my device. now, after being on the phone 3 way me Apple care and Verizon for 15min Verizon hangs up the phone on Apples face and tells me I can Not Believe they hang up on my face! interesting huh? Well Apple care then said ill transfer you to Seignior Adviser for further help there is nothing that she could do, but transfer me to much higher grade in helping the costumers. Now the Seignior Adviser couldn't  believe that i had to go through all this and said I'm here to help and i will help, i said sure you will, will see how much you can. Then he tries and tries and in the end NOTHING! since he couldn't do anything he said let me transfer you to much higher which is their Consumer Relations. Now they couldn't believe that i had to go through all this and that they have never heard such story that this had happen to anyone before, there for he was going to help me resolve my issue. Now they have contacted Verizon and Verizon keeps saying the same thing mean while on the Apple system it still shows Locked to Verizon Wireless.

 

Now what they Verizon and Apple did to try and resolve this issue is Connecting my iPhone 6 to iTunes and have it Factory Restore! ok! so i did as i was told,

now after 30 min of restoring the iPhone to factory settings im back to Activation Screen from beginning.

1. Choose Language - English

2. Choose Region - United States

3. Choose Wi-Fi

4. Sim Not Valid!

there is no other options, either go back or retry, and none has worked. I have done the Restore 5 times with and with out sim card  and still same error,

With out the sim card, after choose the Wi-Fi, it says Sim Required, there is no other options only go back and retry.

I put the sim back in and its still says the same

<Back

SIM NOT VALID

The SIM card that you currently have installed in this iPhone s from a carrier that is not Supported under the activation policy that is currently assigned by the activation server. This is not a hardware issue with the iPhone. Please insert another SIM card from a supported carrier or request that this iPhone be unlocked by your carrier. Please contact Apple for more information.

Try Again

Now i cant even go to my home screen what do i do? PLEASE HEP!

I really need to get this iPhone 6 to work, I need help please someone help, they both companies have lied to me Verizon and Apple, and they both not doing a **** thing about it, its been almost 2 months and i haven't been able to enjoy my iPhone, they have got my hard earned $$$$ and they don't send me a new device to have it replaced, I have requested a NEW one since i  have paid for new and they Sorry we cant under their Policy and my 14 money back  is expired, well its expired because of them not me. they keep on pushing and putting me to wait here and there so time went out and me still without a working device yet they have got my money $$$

I really need Help Please any suggestions?

I thank you all very much from the bottom of my heart for taking the time to read and respond to my need.

THANK YOU ALL

 

 

iPhone 6 64GB Silver

Setting - General - About:

Version>                        8.1.2 (12B440)

Model>                          MG642LL/A

Serial Number>              DN*********5MH

IMEI>                          ***********

MEID>                          35440906376375

Modem Firmware>          1.04.00

 

<Personal Information Edited by Host>

iPhone 6, iOS 8.1.2, null

Posted on Sep 3, 2015 7:31 AM

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Q: ''Sim Not Valid'' on activation screen! *PLEASE HELP*

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  • by Harrison_Taylor,

    Harrison_Taylor Harrison_Taylor Apr 4, 2015 4:20 PM in response to ASE84
    Level 1 (0 points)
    Apr 4, 2015 4:20 PM in response to ASE84

    There is an issue with the VZW activation policy deployed to VZW iPhone 6/6 Plus that prevents a non U.S. SIM from activating. Don't worry though, it's not intentional and a call to Apple should have the correct activation policy deployed to your device that will allow non U.S. SIMs to be inserted.

  • by rbaide87,

    rbaide87 rbaide87 Apr 7, 2015 7:37 PM in response to ASE84
    Level 1 (0 points)
    Apr 7, 2015 7:37 PM in response to ASE84

    I have the same issue with iphone5 att, I did the unlock request with att ...did restore the iphone trough iTunes and doesn't take my sim (I live in Honduras) . ive been chatting with a senior support from apple , pretty much said that they never received att unlock request, did provide them with the unlock request number but they can't do anything. Apple talked with att and att confirm phone shows to be unlocked with them....but apple said I need to take phone to their store since nothing works! I even have an email from senior support apple agent promising that my iphone will get unlock but seems that this time they will not stand on what they promise you. Anybody has any updates or ideas of what to do? Thanks!

  • by Lance787,

    Lance787 Lance787 Apr 7, 2015 9:31 PM in response to Harrison_Taylor
    Level 1 (0 points)
    Apr 7, 2015 9:31 PM in response to Harrison_Taylor

    Thank you.  This is very helpful.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 8, 2015 6:40 AM in response to rbaide87
    Level 8 (38,112 points)
    Mac OS X
    Apr 8, 2015 6:40 AM in response to rbaide87

    When you restored the phone through iTunes did you restore the backup or restore iOS? You MUST restore iOS and set up as a new phone, and there must be an AT&T SIM card in the phone when you do it. The SIM does not have to be a currently working SIM, but it must be AT&T.

  • by rbaide87,

    rbaide87 rbaide87 Apr 8, 2015 11:07 AM in response to ASE84
    Level 1 (0 points)
    Apr 8, 2015 11:07 AM in response to ASE84

    Yeah I restored iOS and set it up as new iphone with att sim card in and doesn't work. I dont know what else to so.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 8, 2015 11:30 AM in response to rbaide87
    Level 8 (38,112 points)
    Mac OS X
    Apr 8, 2015 11:30 AM in response to rbaide87

    Did you get a message that said your phone was unlocked after restoring iOS? If you did not get that message then AT&T did not unlock it. If you did get that message and it still doesn't work with another SIM that means your phone had been jailbroken or hacked at some time in the past.

  • by rbaide87,

    rbaide87 rbaide87 Apr 8, 2015 12:12 PM in response to ASE84
    Level 1 (0 points)
    Apr 8, 2015 12:12 PM in response to ASE84

    I Did not get that after restoring it. I spoke with att and they said everything shows to be correct and iPhone should be unlocked. Apple talked to att and they confirmed that is unlocked in there system. Since i bought the iPhone thru eBay and im not or dont have an account with att its really hard to get help from they. I have to be Lucky with the agent so he can help me .

  • by KiltedTim,

    KiltedTim KiltedTim Apr 8, 2015 12:17 PM in response to rbaide87
    Level 9 (56,005 points)
    Mac OS X
    Apr 8, 2015 12:17 PM in response to rbaide87

    If the phone was at any point hacked or jailbroken to unlock it, it may now be impossible to process a legitimate unlock. Restore it again in DFU mode. If that doesn't work, since Apple has already confirmed that it should be unlocked, then try to get your money back.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch Apr 8, 2015 12:19 PM in response to rbaide87
    Level 8 (38,112 points)
    Mac OS X
    Apr 8, 2015 12:19 PM in response to rbaide87

    Then most likely the phone was hacked some time in the past to unlock it by replacing the baseband firmware. There is not much more you can do at this point. You can try taking it to an Apple store and let them restore it, but if they get the same result you are out of luck. Also, are you sure that the phone you have is the phone that AT&T unlocked? Do the serial number and the IMEI agree? One trick that unscrupulous sellers do is to tell you a different serial number than the one on the phone that you bought.

  • by rbaide87,

    rbaide87 rbaide87 Apr 8, 2015 12:29 PM in response to ASE84
    Level 1 (0 points)
    Apr 8, 2015 12:29 PM in response to ASE84

    Yeah we did confirm with apple serial and imei number . att just asked me for imei . I did send another request to unlock with Att and will do process again, guess I'm out of luck with this iphone. Now, if the phone was hacked or jail broken...can I do that again to have it unlocked? Thank you all for your help.

  • by compscibabs,

    compscibabs compscibabs May 20, 2015 5:36 AM in response to NKAL2004
    Level 1 (0 points)
    May 20, 2015 5:36 AM in response to NKAL2004

    Did you ever get a response from Apple Senior Care Advisor? I am currently in the same predicament and waiting for a response from a senior advisor also.

  • by Lawrence Finch,

    Lawrence Finch Lawrence Finch May 20, 2015 8:16 AM in response to compscibabs
    Level 8 (38,112 points)
    Mac OS X
    May 20, 2015 8:16 AM in response to compscibabs

    The answer is in the other messages in the thread.

  • by compscibabs,

    compscibabs compscibabs May 20, 2015 9:13 AM in response to Lawrence Finch
    Level 1 (0 points)
    May 20, 2015 9:13 AM in response to Lawrence Finch

    The issue was only able to be resolved through Apple. A senior care advisor had to get in touch with the engineers to have the activation policy adjusted. My phone is now functioning with an international SIM.

  • by lanstrat,

    lanstrat lanstrat May 27, 2015 10:47 AM in response to compscibabs
    Level 1 (0 points)
    May 27, 2015 10:47 AM in response to compscibabs

    What number did you call on?

  • by komando83hn,

    komando83hn komando83hn Jun 1, 2015 11:08 AM in response to Harrison_Taylor
    Level 1 (0 points)
    Jun 1, 2015 11:08 AM in response to Harrison_Taylor

    it does not work yet!

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