hzanderson
Level 1 (0 points)

Q: The heart rate monitor on my watch has stopped working

I've had my Apple watch for just over a week now, and for the first 4 days or so it was tracking my heart rate on request no problem, and seemed to be logging results in the background every so often as expect. However, Since Sunday, it has stopped tracking it automatically, and whenever I go in to the heart rate app, it says "measuring..." for about a minute then just comes up with "try again. 84 BPM 3 days ago". Essentially, it's not been able to find a heart beat for 3 days....

 

Has anyone else had this issue or know how to fix it? I wasn't wearing the watch any differently, and have even tried it in a few different positions in case that was the reason.

 

I'll take it to a store if nobody comes back with an easy fix but perhaps I've missed something obvious?!

 

Thanks!

Apple Watch

Posted on May 20, 2015 2:09 AM

by Meg St._Clair,Solvedanswer
Meg St._Clair Meg St._Clair
Level 9 (59,505 points)
iPhone
A:

Try the basic trouble shooting steps from the manual:

 

 

Restart Apple Watch

If something isn’t working right, try restarting or resetting Apple Watch and its paired iPhone.

Restart Apple Watch. To turn off Apple Watch, press and hold the side button until the sliders appear, then drag the Power Off slider to the right. To turn Apple Watch back on, hold down the side button until the Apple logo appears.

Restart the paired iPhone. To turn off iPhone, press and hold the Sleep/Wake button until the slider appears, then drag the slider to the right. To turn iPhone back on, hold down the Sleep/Wake button until the Apple logo appears.

If you can’t turn off Apple Watch or if the problem continues, you may need to force Apple Watch to restart. Do this only if you’re unable to restart your Apple Watch.

Force Apple Watch to restart. Hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears.

 

 

Posted on May 20, 2015 3:10 PM

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hzanderson

Q: The heart rate monitor on my watch has stopped working

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  • Helpful answers

  • by iCensored,

    iCensored iCensored May 20, 2015 2:59 PM in response to hzanderson
    Level 1 (80 points)
    May 20, 2015 2:59 PM in response to hzanderson

    I would try un-pairing your Apple Watch then re-pairing it:

    https://support.apple.com/en-us/HT204568

  • by Meg St._Clair,Solvedanswer

    Meg St._Clair Meg St._Clair May 20, 2015 3:10 PM in response to hzanderson
    Level 9 (59,505 points)
    iPhone
    May 20, 2015 3:10 PM in response to hzanderson

    Try the basic trouble shooting steps from the manual:

     

     

    Restart Apple Watch

    If something isn’t working right, try restarting or resetting Apple Watch and its paired iPhone.

    Restart Apple Watch. To turn off Apple Watch, press and hold the side button until the sliders appear, then drag the Power Off slider to the right. To turn Apple Watch back on, hold down the side button until the Apple logo appears.

    Restart the paired iPhone. To turn off iPhone, press and hold the Sleep/Wake button until the slider appears, then drag the slider to the right. To turn iPhone back on, hold down the Sleep/Wake button until the Apple logo appears.

    If you can’t turn off Apple Watch or if the problem continues, you may need to force Apple Watch to restart. Do this only if you’re unable to restart your Apple Watch.

    Force Apple Watch to restart. Hold down the side button and the Digital Crown at the same time for at least ten seconds, until the Apple logo appears.

     

     

  • by hzanderson,

    hzanderson hzanderson May 20, 2015 3:15 PM in response to hzanderson
    Level 1 (0 points)
    May 20, 2015 3:15 PM in response to hzanderson

    Thanks both!

     

    A repair/restart didn't work, but I ended up resetting my watch and it appears to be working again. I can only hope it was a one off issue and doesn't keep happening, or gets another software update soon to fix the bugs...

  • by Meg St._Clair,

    Meg St._Clair Meg St._Clair May 20, 2015 4:21 PM in response to hzanderson
    Level 9 (59,505 points)
    iPhone
    May 20, 2015 4:21 PM in response to hzanderson

    Glad it was helpful.

  • by jianyuz,

    jianyuz jianyuz May 20, 2015 8:35 PM in response to Meg St._Clair
    Level 1 (0 points)
    May 20, 2015 8:35 PM in response to Meg St._Clair

    I had the same issue. It worked at the first day when received the watch. Following your instruction, the power off/on worked! Really appreciated.