Yoon-Jack

Q: Still working Restoring

I bought a new iPhone6 yesterday.

There is a new update on the software update of the General menu.

But I can't install it when restoring is finished.

it's still working 20hours.

What should I do but only waiting for its finishing?

Posted on May 19, 2015 5:51 PM

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Q: Still working Restoring

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  • by mario49,

    mario49 mario49 May 21, 2015 1:42 PM in response to Yoon-Jack
    Community Specialists
    May 21, 2015 1:42 PM in response to Yoon-Jack

    Hey Yoon-Jack,

     

    Thanks for the question. If I understand correctly, there is an update but you are in the middle of restoring and it is taking a while. I would recommend that you read this article, it may be able to help the issue.

     

    If you need help restoring from an iCloud backup - Apple Support

    iCloud can take approximately 1 to 4 hours per gigabyte during a restore process.

    There are several steps you can take:

     

    • In iOS 8 or later, check the progress of the transfer on your device under Settings > iCloud > Backup. In iOS 7, go to Settings > iCloud > Storage & Backup. If the restore process is underway, the iCloud Backup setting is dimmed.
    • Make sure that your device is connected to the Internet with reliable Wi-Fi. 
    • Make sure that your device is plugged in to a power outlet.
    • Check the Apple progress bar that appears while transferring a backup.

     

    Thanks for using Apple Support Communities.

    Have a good one,

    Mario