HT201407: If you can't activate your iPhone

Learn about If you can't activate your iPhone

TracyGriff

Level 1 (0 points)

Q: Apple unlock

My phone came out of Contract 6 months agao.

I contacted my provider EE to request an unlock.

However they said they could not unlock the phone as about 4 months into the contract the phone was replaced by Apple due to a technical fault - so the IMEI number they had was not on file and therefore not locked with them.

How do I request an Apple unlock please?

I have a new SIM ready to go but the error message says that the activation server does not recognise the Sim card/carrier.

iPhone 5, iOS 7.1.1

Posted on May 22, 2015 7:13 AM

I have this question too

Q: Apple unlock

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by ChrisJ4203,

ChrisJ4203 May 22, 2015 7:17 AM in response to TracyGriff
Level 9 (58,092 points)

iPhone

May 22, 2015 7:17 AM in response to TracyGriff

Apple will not unlock the phone, however they should be able to provide you with a paper receipt trace for the replacement device that you can work with EE on. Only EE can authorize the unlock. You can either contact Apple Care, or make an appointment at the Genius Bar at the nearest Apple store to sort it out.
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by TracyGriff,

TracyGriff May 22, 2015 8:21 AM in response to ChrisJ4203
Level 1 (0 points)

May 22, 2015 8:21 AM in response to ChrisJ4203

Thanks Chris - I did sort of get the impression EE were D$%^ing me about!
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by ChrisJ4203,

ChrisJ4203 May 22, 2015 9:21 AM in response to TracyGriff
Level 9 (58,092 points)

iPhone

May 22, 2015 9:21 AM in response to TracyGriff

You're welcome. Good luck.
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HT201407: If you can't activate your iPhone

Q: Apple unlock

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by ChrisJ4203,

by TracyGriff,

by ChrisJ4203,

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