HT201267: Redownload or transfer your iTunes Store purchases from an iPhone, iPad, or iPod to a computer

Learn about Redownload or transfer your iTunes Store purchases from an iPhone, iPad, or iPod to a computer
Mountainineden
Level 1 (0 points)

Q: I have successfully purchased a movie as my account has been charged but when I go to Apple TV or my I Pad and look at purchased movies it shows that I. Have not purchased anything. What do Ai need to do to watch this movie on my TV via Apple TV

I Have successfully downloaded a movie on. My I Pad using an Apple prepaid card but. Now cannot watch it on TV via Apple TV. When I look at purchased movies it says nothing has been purchased. But I have an account showing I did purchase a movie. What do I need to do to. Watch what I have purchased. Viia Apple TV on. My. TV?

iPad 2, iOS 8.1.3

Posted on May 23, 2015 1:31 AM

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Mountainineden

Q: I have successfully purchased a movie as my account has been charged but when I go to Apple TV or my I Pad and look at purchased m ... more

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  • by Winston Churchill,

    Winston Churchill Winston Churchill May 23, 2015 2:07 AM in response to Mountainineden
    Level 10 (103,346 points)
    Apple TV
    May 23, 2015 2:07 AM in response to Mountainineden

    Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History on your computer.

     

    Currently, if your purchase happens to be your most recent purchase you will need to click the large ‘Report A Problem’ button under the list of previous purchases in order to reveal the ‘Report A Problem’ link for your recent purchase. If your purchase is listed as a previous purchase use the small arrow on the left side of its listing.

     

    Alternatively you can use the receipt email to report a problem.

  • by vazandrew,Helpful

    vazandrew vazandrew May 23, 2015 10:47 AM in response to Mountainineden
    Level 6 (19,023 points)
    Apple TV
    May 23, 2015 10:47 AM in response to Mountainineden

    If this is a rental you would only be able to view on the device used to do so, unless it is a computer (as it can be streamed using home sharing)