HT202033: Get started with iPhone, iPad, and iPod touch
Learn about Get started with iPhone, iPad, and iPod touch
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Helpful answers
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May 24, 2015 9:52 AM in response to Diana Mennnby lllaass,Sounds like yo are running into:
Find My iPhone Activation Lock
If you are the original purchases of the iPod and have proof or purchase then Apple should be able to help
If you purchased it second hand then you have to
Find My iPhone Activation Lock: Removing a device from a previous owner’s account
Apple will not help