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Helpful answers
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May 25, 2015 1:05 AM in response to mojitomaniacby D.Cohen,Try to set up the mail account once again. Take a look at these instructions:
Add an email account on your iPhone, iPad, or iPod touch - Apple Support
https://www.apple.com/support/iphone/mail/
If this doesn't help, try to reset your device. This won't delete your data stored on the phone.
- Press and hold the Sleep/Wake button
- Press and hold on the Home button
- Keep holding both buttons until the display turns off and back on with Apple logo on it.
Alternatively, you may go to Settings - General - Reset - Reset All Settings
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May 25, 2015 1:08 AM in response to D.Cohenby mojitomaniac,The problem is on my Mac Book Air, not a phone.
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May 25, 2015 1:11 AM in response to mojitomaniacby D.Cohen,I am sorry.
Try these steps and set up your mail account from scratch: Mac Basics: Use Mail on your Mac - Apple Support
You may also find this article helpful: Mail settings you might need from your email provider - Apple Support
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May 25, 2015 6:21 AM in response to mojitomaniacby Linc Davis,In the iCloud pane of System Preferences, uncheck the box marked Mail and check it again.