Q: Hello, after failed download of APN profile to my ipad mini 2, I cannot turn on my device. It's not even possible to restore it vi ... Hello, after failed download of APN profile to my ipad mini 2, I cannot turn on my device. It's not even possible to restore it via itunes. It says an unknown error ocurred (1). Any idea, how may it be fixed? more
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Helpful answers
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May 19, 2015 4:51 AM in response to martin934-1by imobl,What was the source of the APN profile? Where did you download it from?
Here is a link to a knowledge base article about APN:
iOS: About cellular data network settings (viewing or editing the APN) - Apple Support
Is your iPad jailbroken?
Generally error code 1 is hardware failure. Make a Genius Bar appointment to
have your iPhone evaluated.
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May 19, 2015 5:46 AM in response to imoblby martin934-1,Thank you for the quick reply,
the source was the following: http://www.bmobile.ne.jp/english/setting.html
My iPad is not jailbroken. Yeah, I am afraid the hardware failed. But I still don't understand why it failed during the APN downloading or it was probably just a coincidence.
Thank you for your advice!
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May 19, 2015 5:58 AM in response to martin934-1by imobl,Most likely coincidence. Or the download was corrupt.
Make a Genius Bar appointment to have your iPad evaluated.
http://www.apple.com/retail/geniusbar/
The Genius Bar will be able to tell you if the iPad is recoverable; if not,
they will tell you what options you have.
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May 25, 2015 3:50 AM in response to imoblby martin934-1,So, it was not possible to recover it. The device had to be replaced.
Thank you again for your help!
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May 25, 2015 4:05 AM in response to martin934-1by imobl,You are welcome. Thank you for the update. Glad to hear
that you have a new working iPad.