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Helpful answers
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May 25, 2015 11:49 AM in response to mary janefromsunderlandby Brett L,Good day Mary Jane,
If you are having an issue with being unable to use your iPad because of a passcode issue, I would suggest that you troubleshoot using the steps in this article -
About iOS passcodes - Apple Support
Start in the section titled Forget your passcode?
If iTunes does not detect your iPad you may need to use the steps in one of these articles to correct that issue -
Mac - If you don't see your connected device in iTunes for Mac - Apple Support
Windows - iPhone, iPad, or iPod not recognized in iTunes for Windows - Apple Support
Thanks for using Apple Support Communities.
Safe computing,
Brett L
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May 26, 2015 2:44 AM in response to Brett Lby mary janefromsunderland,Good day Brett L!
First, thank you so much for the time on this space...:))
I managed to restore and update this iPad...and I was excited...but then when it was restored I was asked then to activate it using
the Apple Id and password I have used first time. Now, it is my dilemma as I can't remember at all.
I have another iPad which maybe I have mixed all this Id's altogether.
Now, I am reading all from support just to try to trouble shoot this once again but I am confuse on what and how...
Think I'm getting nowhere..:(((
I might just to Apple service.
I don't want to burden you...but If you have any suggestions...I will much appreciate it!
Thanks so much!
Mj
