bconley351
Level 1 (0 points)

Q: I can't Find my Friend

I have a 4s and my friend got a 5 awhile back. She had loaded FMF when she had lost a 4S awhile back and by using her login info we tracked and found her phone using FMI. Now that she has a 5 she can find our 4s, but we can't find her 5. I'm thinking one of us has a  setting wrong, but not sure which it is. Can anyone help? She has actually lost 2 phones and we really need to help her find them.

iPhone 4S, iOS 6

Posted on May 26, 2015 8:36 AM

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bconley351

Q: I can't Find my Friend

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  • by Michael Black,

    Michael Black Michael Black May 26, 2015 8:44 AM in response to bconley351
    Level 7 (24,983 points)
    May 26, 2015 8:44 AM in response to bconley351

    Has she set up her iCloud account in her iPhone's settings?  If so, did she enable "find my iPhone" under the iCloud account settings?

  • by bconley351,

    bconley351 bconley351 May 26, 2015 8:47 AM in response to Michael Black
    Level 1 (0 points)
    May 26, 2015 8:47 AM in response to Michael Black

    I guess I need to clarify that I want to be able to find her on Find My Friends, as she is able to find me.

  • by Michael Black,

    Michael Black Michael Black May 26, 2015 9:17 AM in response to bconley351
    Level 7 (24,983 points)
    May 26, 2015 9:17 AM in response to bconley351

    for find my friends app to work she needs location services enabled and she needs to be signed in to the app for you to find her - Get help using Find My Friends - Apple Support

     

    As far as loosing devices, she really should use her iCloud account and enable find my iPhone which will also turn in Activation Lock. She can also then track her devices from her iCloud account in a web browser.

     

    She should also be sure to have a passcode on her device, and set up restrictions so nobody can alter her settings. If someone has a device, and has access to it (no passcode) they can simply disable find my friends. Find my iPhone cannot be disable without knowing the persons iCloud account password, even if one can get into the settings on the device.