HT203271: If your iTunes backup couldn't be completed or you can't restore from a backup

Learn about If your iTunes backup couldn't be completed or you can't restore from a backup
JohnFT
Level 1 (0 points)

Q: need to backup a phone with broken screen.  I cannot unlock it

Iphone 4S with broken screen   Need to get contacts and pictures off it.  Cannot unlock because of screen.

Posted on May 26, 2015 10:30 AM

Close
JohnFT

Q: need to backup a phone with broken screen.  I cannot unlock it

  • All replies
  • Helpful answers

  • by ChrisJ4203,

    ChrisJ4203 ChrisJ4203 May 26, 2015 10:32 AM in response to JohnFT
    Level 9 (58,097 points)
    iPhone
    May 26, 2015 10:32 AM in response to JohnFT

    If you connect the device to the computer that you normally sync to and it still asks for the passcode, there is nothing you will be able to do. You will only be able to use the latest backup you already have. There is no other method to enter the passcode to unlock the screen.

  • by Drew Reece,

    Drew Reece Drew Reece May 26, 2015 10:40 AM in response to JohnFT
    Level 5 (7,547 points)
    Notebooks
    May 26, 2015 10:40 AM in response to JohnFT

    Go to an Apple store & see if they will replace the screen, some larger stores are apparently doing screen replacements for situations like this. Apple also offer to exchange the device for broken parts, make sure that they are not offering you this service because your data will not be transferred to the new device.

     

    Another option is to try a third party replacement. iFixit.com sells screens & has guides for replacing the parts. Otherwise find a local store or service that can replace the screen for you. These 2 options will void any warranty & Apple will stop supporting the device once they see that parts have been replaced.