Q: Unable to access iTunes or apps store. Keeps asking for password for an old email address I do not know the password. ... Unable to access iTunes or apps store. Keeps asking for password for an old email address I do not know the password. My iPhone is set but cannot change my email address on ipad more
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May 28, 2015 12:44 PM in response to Al petersby joe_7399,Hello Al peters,
Welcome to the Apple Support Communities!
I understand that you are being prompted to enter the password for your Apple ID that is an old email address and you do not know the password. To change the password, please follow the steps in the attached article below.
Apple ID: Changing your password - Apple Support
Have a great day,
Joe
